AI receptionist for restaurants and cafes in Gulistan
In Gulistan many people don’t type, they talk: a table for tonight, plov for lunch, a hall for a wedding, all as Telegram voice messages. The agent understands them, answers in text and leaves your manager only what needs their decision.
Hello! We’d like to come for iftar on Thursday, eight of us with children. Will the table be ready by sunset?
Hello! Yes, during Ramadan we lay iftar tables in advance: dates, tea and the hot dishes are served right at iftar time. A table for eight is free on Thursday. What name shall I book it under?
Guzal. And two high chairs, please.
We’ll set them out. Booked: a table for eight on Thursday for iftar, under Guzal, with two high chairs. On Thursday afternoon I’ll remind you and confirm the serving time.
Rahmat, thank you!
We look forward to seeing you. Have a good evening!
When customers write in Gulistan
By lunchtime people ask about plov and delivery, and in the evening they arrange tables and tapchans. Wedding and engagement requests come late, once the family has decided, and it pays to handle one the same evening, before the relatives write to another hall.
Busiest hours: 11:00 to 14:00 and 18:00 to 22:00
An office books lunch for the team and wants everything on the table by 13:00.
An evening table booked by voice message on the way home from work.
After a family council, a wedding request: the date, the guest count, whether a morning plov is needed.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Dilbar! Ertaga soat 13:00 ga toʻrt kishilik boʻsh stol bor. Sizga band qilib qoʻyaymi?
Здравствуйте, Дилбар! Завтра на 13:00 свободен стол на четверых. Оставить его за вами?
What the agent takes off your hands
Books tables
Asks what time and for how many the table is needed, whether they want a high chair or a quieter spot, and books by your rules. If the guest changes their mind, it moves or cancels the booking in the same chat.
Understands voice messages
To the agent, a voice message from the car or the market is as good as text: it understands what the guest wants and replies in writing with the date, time and party size, so everything can be read again later.
Takes wedding and banquet requests
Asks about the occasion, the date, the guest count, the budget per person and whether a morning plov is needed. Your manager gets one complete request and can start on the menu straight away, without a long thread.
Answers about the menu
Tells a guest whether there is lagman, shashlik or tandoor samsa today, which dishes have no meat and how late deliveries run. It takes all of it from your menu and rules.
Keeps up at the busiest hours
Navruz, a wedding Saturday, the Friday before a weekend: on those days your host is busy with guests while messages keep coming. The agent answers each one, and your host sees every conversation in one inbox.
Gulistan: local context
The centre of Syrdarya Region in the Hungry Steppe; until it was renamed the town was called Mirzachul.
The town grew up around a railway station and today has a state university.
Gulistan is small and calm, with plenty of students by day, and in the evening life gathers in the centre and around the New Bazaar.
Cotton fields surround the town, and in autumn, during the harvest, many families only have the evenings free.
In Gulistan many restaurants really run three businesses: lunches for people working nearby, a hall for weddings and anniversaries, and delivery across town. A guest writes about any of them to the same Telegram, and the agent works out which it is and answers by the right rules.
Areas and landmarks customers mention
New Bazaar, the university campus, the railway station
- Where
- Syrdarya Region
- Population
- over 100,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Will the agent take a wedding request?
Yes. For a wedding, an engagement or a beshik-toy the agent asks the same clear questions: when, how many guests, what budget, what must be on the menu. It passes the finished request to your manager and tells the family they will be contacted.
Can the agent tell a guest whether there is plov today?
Yes. You set in your rules what time plov is usually ready and what to offer once it has run out. The agent answers by those rules: gives the time, offers a lunch table, and if today’s plov is gone, suggests other dishes.
Does the agent answer in Uzbek?
Yes. The agent picks up the language the guest writes in: Uzbek, Russian or English. You don’t need to load your menu and rules in every language.
What if the day is fully booked?
The agent never books more tables than the room has. It tells the guest honestly that the time is full and offers an earlier hour, the next day or the waitlist. In Ramadan this helps a lot: everyone wants the same time for iftar.
Where do the bookings go?
Into your CRM if it is connected, or into the built-in CRM if you have none. The chat is saved with the booking, so you can see what was agreed: a high chair, plov on arrival, a cake.
Can one account run several locations?
Yes. Each location has its own address, hours and floor. The agent asks where the guests would rather go, in Gulistan or in the district, and books a table at the right one.
How do I start?
Connect Telegram and Instagram, upload the menu and booking rules, and see the same day how the agent answers your guests. You can use it free for a week, without a card.
Put the agent to work in Gulistan
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.