AI receptionist for restaurants and cafes in Kogon
In Kogon guests would rather record a voice message than type, and they expect a quick reply. The agent understands Telegram voice messages and answers in text: books a table for the evening, helps with the menu and takes a celebration request.
Voice message, 0:18
Good evening! Just to check: a table for five tonight at 20:30, on the terrace if possible? There is a free one on the terrace. What name shall I put it under?
Nilufar. And a high chair, if you have one.
We’ll set out a high chair. Booked: tonight, 20:30, the terrace, five guests, under Nilufar. If you’re running late, write here and we’ll hold the table until 21:00.
Rahmat, thanks! We’ll be on time.
See you this evening!
When customers write in Kogon
On an ordinary day the questions are simple: are you open now, is there a table, what does delivery cost. But every few days a celebration request comes in, and it must not slip: in the wedding season free Saturdays go fast.
Busiest hours: 10:00 to 13:00 and 18:00 to 21:00
Asking whether there will be plov today and asking for portions to be kept for lunch.
Asking for a tapchan on the terrace for when the heat eases.
After a family council, a wedding request: the date, the guest count, whether a morning plov is needed.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Mohinur! Ertaga soat 13:00 ga toʻrt kishilik boʻsh stol bor. Sizga band qilib qoʻyaymi?
Здравствуйте, Мохинур! Завтра на 13:00 свободен стол на четверых. Оставить его за вами?
What the agent takes off your hands
Books tables
Asks what time and for how many the table is needed, whether they want a high chair or a quieter spot, and books by your rules. If the guest changes their mind, it moves or cancels the booking in the same chat.
Understands voice messages
Many guests don’t type: they record a voice message on Telegram, in Uzbek or in Russian. The agent understands it and answers in text, so the guest keeps the booking in writing.
Takes wedding and banquet requests
Asks about the occasion, the date, the guest count, the budget per person and whether a morning plov is needed. Your manager gets one complete request and can start on the menu straight away, without a long thread.
Answers about the menu
Says what time plov will be ready today and how long it usually lasts, what’s on the menu, what delivery costs and how to find you. It answers only from your details and never makes things up.
Keeps up at the busiest hours
At lunchtime, on a Friday evening and after sunset in Ramadan your host has no time for the phone. The agent answers every message in those hours, so guests don’t drift to the place next door.
Kogon: local context
A railway town next to Bukhara, founded as the settlement of New Bukhara.
It has the main station for trains to Bukhara, and the former palace of the Emir of Bukhara stands in the town.
Bukhara is next door, and for many Kogon is home while work, study and time off happen in the neighbouring city.
There are always travellers off the trains at the station who need a taxi, a meal and somewhere to stay.
In Kogon plenty of people are catching a train or meeting family at the station. They ask whether there is time to eat before departure and whether they can take food for the journey, and they need the answer now. The agent replies without delay and doesn’t wait for the owner to be free.
Areas and landmarks customers mention
the railway station, the Kogon bazaar, the Emir’s Palace
- Where
- Bukhara Region
- Population
- over 60,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Will the agent take a wedding request?
Yes. It asks for the date, the guest count, the budget per person and menu wishes, checks whether a morning plov is needed and hands your manager one finished request. It only says what a banquet costs if banquet prices are in your rules.
Can the agent tell a guest whether there is plov today?
Yes, if the serving time is in your rules, for example “plov from 12:00 until it runs out”. The agent gives that time, offers to book a table and asks for portions to be kept for the guest, if that is something you do.
Does the agent answer in Uzbek?
Yes. The agent picks up the language the guest writes in: Uzbek, Russian or English. You don’t need to load your menu and rules in every language.
What if the day is fully booked?
Then the agent doesn’t overpromise: it says there are no free tables and names the nearest free time. A wedding request for a taken date still goes to your manager, in case you have a second hall or the date frees up.
Where do the bookings go?
Into your CRM if it is connected, or into the built-in CRM if you have none. The chat is saved with the booking, so you can see what was agreed: a high chair, plov on arrival, a cake.
Does it suit a business with just a couple of people?
Yes. In Kogon the same person often does the work and answers customers. The agent takes over the chats so you do not have to stop what you are doing.
How do I start?
Sign up, connect your venue’s Telegram and add the menu, opening hours and booking rules. The first seven days are free and no card details are needed.
Put the agent to work in Kogon
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.