AI receptionist for beauty salons in Atyrau
In Atyrau the masters’ schedules fill up within days before toi celebrations and holidays, and every unanswered message goes to a competitor. The agent answers at once, finds a free time and books the client into your schedule.
Good evening! How much are lash extensions? And how is 2D different from classic?
Good evening! Classic is 7,500 tenge and 2D is 9,000 tenge. With classic, one extension goes on each natural lash, with 2D two, so the look is fuller. It takes about two hours. Shall I find you a time?
2D, please, on Saturday morning.
Aruzhan is free on Saturday at 10:00. I’ve booked you in for 2D extensions. Please come without mascara.
OK, thank you!
See you then! I’ll remind you the day before.
When customers write in Atyrau
Most messages come on weekday evenings and on Friday. By day people check the price, in the evening they choose a weekend time. Before 8 March and Nauryz the book fills a week ahead, and the front desk has no time to answer everyone.
Busiest hours: 10:00 to 13:00 and 18:00 to 22:00
On the way to work: “any slot after six today?”
Asking whether a brow shaping can fit in today.
Late evening, with the kids asleep: choosing a weekend time. The salon is closed, the agent answers at once.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Ертең сағат 17:00-де шебер Аружан бос. Сізді жазып қояйын ба?
Здравствуйте! Завтра в 17:00 у мастера Аружан есть свободное окно. Записать вас?
What the agent takes off your hands
Books with the right master
Sees every master’s schedule and offers the client two or three free times. The booking goes straight into your schedule or CRM, with nothing to copy over by hand.
Quotes your prices
No “price in DMs” and no “call the front desk”: the agent gives the price at once, at night too, and offers a booking in the same message.
Reminds and reschedules
Visits get moved because of work, the weather or a sick child. The agent offers a new time at once, so the master’s slot does not go to waste.
Books a group for a toi
Before celebrations clients often book in twos and threes. The agent looks for a time when the right masters are free, so everyone is ready by the same hour.
Hands tricky chats to your team
If a client is unhappy with the result or asks for something not on your list, the chat goes to your front desk. The staff member sees the whole history and replies from the same inbox.
Atyrau: local context
The centre of Atyrau Region and the oil capital of Kazakhstan, with a refinery and the offices of the companies working the Tengiz and Kashagan fields.
The city stands on the Ural not far from the Caspian and was called Guryev before it was renamed.
The Ural splits the city into a European and an Asian part, and people describe where they live just like that: “in Europe” or “in Asia”.
Many people work rotations on the oil fields, and family matters, from a doctor’s visit to a toi, are planned for the days the rotation worker is home.
In Atyrau a good master is booked a week ahead, especially before toi celebrations. The agent answers every message and names the nearest opening at once, even if it is several days away.
Areas and landmarks customers mention
Zhilgorodok, Avangard, Nursaya, Balykshy, the Ural embankment
- Where
- Atyrau Region
- Population
- over 320,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Will the agent reply to a client in Kazakh?
Yes. In Atyrau clients often write in two languages at once, and the agent answers in the client’s language without asking her to switch to Russian.
How does the agent know when a master is free?
From your booking schedule: the agent sees who has which slots and books straight into it, with nothing copied by hand. A salon without one can use the built-in Solwees CRM, which holds both the masters’ schedules and the client base.
Can the agent book several people for the same hour?
Yes, and before toi celebrations and proms that is common. The agent checks the services for each person, books them side by side with different masters and sends one shared confirmation.
What if a client is unhappy or asks for a discount?
The agent does not argue or promise anything outside your rules. The chat goes to your front desk with its history, and the agent tells the client a member of staff will reply.
Does it suit customers who work rotations?
Yes. Rotation workers write ahead as soon as they know when they are home. The agent books those days and sends a reminder the day before so the visit does not get lost.
How do I get started?
One evening is usually enough: connect your channels, upload services with prices and durations, and add your masters. A week free with no card, so you can see how the agent handles your clients.
Put the agent to work in Atyrau
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.