AI receptionist for beauty salons in Ekibastuz
A salon receptionist in Ekibastuz greets clients, takes payments and answers the chats in between, so messages wait. The agent takes the chats off her hands: replies, books and sends reminders.
Good evening! I need my gel polish redone. Could I see anyone tomorrow after work?
Good evening! Tomorrow Aigerim has 18:40 and 19:30 free. A manicure with gel polish is 6,500 tenge, and removing the old polish is included. Which time shall I put you down for?
19:30, please, I can’t get there any earlier.
Done: tomorrow at 19:30, a gel manicure with Aigerim. I’ll send a reminder with the address in the morning.
Thanks so much!
Have a lovely evening! If your plans change, just write here and I’ll move the booking.
When customers write in Ekibastuz
In summer and early autumn, the toi season, the salon is booked up for the weekends ahead, and questions about hair and make-up come every evening. In May, school proms join them. An answer the next day is no use to anyone.
Busiest hours: 10:00 to 13:00 and 18:00 to 22:00
While getting the kids ready for school, asking to move a visit to the evening.
Lunchtime: choosing a master from photos of her work and checking the price.
After eleven, messages from people just back home. The answer and the booking come straight away.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Ертең сағат 17:00-де шебер Айгерім бос. Сізді жазып қояйын ба?
Здравствуйте! Завтра в 17:00 у мастера Айгерим есть свободное окно. Записать вас?
What the agent takes off your hands
Books with the right master
It answers not with “come by and we’ll see” but with a set time with a named master. The booking appears in your schedule at once, and the front desk sees it without a single call.
Quotes your prices
No “price in DMs” and no “call the front desk”: the agent gives the price at once, at night too, and offers a booking in the same message.
Reminds and reschedules
Reminds the client the day before and on the day of the visit. If her plans change, it moves the booking in the same chat, and the freed slot is open for booking again.
Books a group for a toi
When a mother and her daughters or a bride and her friends are getting ready for a toi, the agent finds times with several masters at once and books everyone in one chat.
Hands tricky chats to your team
Complaints, discount requests and anything you decide yourself go to a member of staff with the full chat history. The agent promises nothing on your behalf beyond your rules.
Ekibastuz: local context
A town of coal miners and power engineers in Pavlodar Region, at the heart of the Ekibastuz coal basin.
Huge open-pit coal mines and power stations surround the town, and one of them has the tallest chimney in the world.
The pits and power stations run around the clock, so there is always someone going on shift or coming off it.
For big purchases and rarer specialists people go to Pavlodar, but haircuts, manicures and repairs they are used to finding in town.
In Ekibastuz many people work shifts in the coal pits and at the power stations, and a visit to the master is fitted around the rota, their own or a husband’s. They write early in the morning and late at night, and the agent answers at any hour.
Areas and landmarks customers mention
Mashkhur Zhusup Street, Kunaev Avenue, Solnechny, the Bogatyr pit
- Where
- Pavlodar Region
- Population
- over 120,000
- Customer languages
- Russian, Kazakh
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Will the agent reply to a client in Kazakh?
Yes. Whatever language the client chooses, the agent carries on in it: Kazakh, Russian or English. It also understands messages that mix languages.
How does the agent know when a master is free?
The agent connects to your booking schedule or CRM and sees each master’s hours, breaks and days off included. Bookings go straight in. If you have no system yet, the schedule lives in the built-in Solwees CRM.
Can the agent book several people for the same hour?
Yes. The client says how many people there are and when everyone must be ready, and the agent finds times with free masters and books them all in one chat. If someone wants a master to come to the house, the request goes to your front desk.
What if a client is unhappy or asks for a discount?
The agent does not argue or promise anything outside your rules. The chat goes to your front desk with its history, and the agent tells the client a member of staff will reply.
Can people book after their shift?
Yes. Many people write after their shift, late in the evening or at night. The agent answers at once and offers the nearest free time, early mornings and weekends included.
How do I get started?
Sign up, connect the salon’s WhatsApp and Instagram and upload your price list with your masters. The first 7 days are free, no card needed, and in that time the agent will answer real clients.
Put the agent to work in Ekibastuz
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.