AI receptionist for beauty salons in Gulistan
In Gulistan the diary fills up days before weddings and holidays, and a client needs an answer straight away. The agent replies on Telegram and Instagram, understands voice messages and books with a free master.
Hello! Can I come for a gel manicure tomorrow after work? I finish at six.
Hello! Tomorrow we have 18:30 and 19:30 with Mohinur. A gel manicure is 120,000 sum and takes about an hour and a half. Which time shall I book?
18:30. The old polish needs taking off too.
Fine, I’ve added the removal. You’re booked for tomorrow at 18:30, gel manicure with Mohinur.
Thank you!
See you then! I’ll send a reminder tomorrow afternoon.
When customers write in Gulistan
The busiest weeks are early March and the autumn, when the mahallas have one wedding after another. In those weeks people ask about hair and make-up from morning till night, and every message could become a booking.
Busiest hours: 09:00 to 12:00 and 19:00 to 22:00
Asking whether they can come in early, before the heat.
On the lunch break: booking themselves and their mother for the same time before a holiday.
Late in the evening, once the house is tidy, they book for the weekend. The front desk has gone home, and the agent answers at once.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Ertaga soat 16:30 da ustamiz Mohinur boʻsh, manikyurga kelishingiz mumkin. Sizni yozib qoʻyaymi?
Здравствуйте! Завтра в 16:30 мастер Мохинур свободна, можно прийти на маникюр. Записать вас?
What the agent takes off your hands
Books with the right master
Offers the client two or three times with the right master and books as soon as she chooses. Your front desk has nothing to re-enter by hand.
Understands voice messages
A voice message in Uzbek or Russian is as clear to the agent as text. The client does not have to type anything out, and the answer comes straight away, with the price and free slots.
Answers on prices and services
Gives the price and offers a slot at once. If a client asked and went quiet, the agent can follow up politely at a time you set, so the conversation does not end at the price.
Weddings and holidays
Before a wedding it books the women of the whole family: hair for one, make-up for another, just brows for a third. It matches masters and times so everyone is ready when the celebration starts.
Hands the tricky ones to you
The agent does not argue with an unhappy client or invent discounts: it calls in your front desk straight away. They get the whole chat and reply already knowing what happened.
Gulistan: local context
The centre of Syrdarya Region in the Hungry Steppe; until it was renamed the town was called Mirzachul.
The town grew up around a railway station and today has a state university.
Gulistan is small and calm, with plenty of students by day, and in the evening life gathers in the centre and around the New Bazaar.
Cotton fields surround the town, and in autumn, during the harvest, many families only have the evenings free.
In Gulistan there are not many masters, and a good one is booked a week ahead. The agent answers at once and shows the nearest slot, and if there is none, offers another master or a day that suits the client.
Areas and landmarks customers mention
New Bazaar, the university campus, the railway station
- Where
- Syrdarya Region
- Population
- over 100,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes. A client writes in Uzbek, Russian or English, whichever she is used to, and gets the answer in the same language. Nobody has to translate or ask twice.
Can I connect the salon’s Telegram bot?
Yes. The agent answers on the salon’s account and in your own bot, as well as on Instagram, WhatsApp and the website chat. Every conversation lands in one inbox.
How does the agent know when masters are free?
The agent connects to your booking journal and sees each master’s free slots. If you have no journal, the schedule is kept in the built-in CRM, and bookings appear there at once.
Can the agent book several people for a wedding?
Yes. In one chat the agent gathers the whole party: names, services, the time to be ready by. Then it sends a summary in one message: who, with which master and at what time.
What if a client asks something the agent does not know?
The agent sticks to your price list and rules and never guesses. When the information is not there, it calls in your front desk, who carry on the chat from the same point.
Can one account run several locations?
Yes. Each location has its own address, hours and staff. The agent asks which is closer for the customer, in Gulistan or in the district, and books the right one.
How do I try it?
Sign up, connect the salon’s Telegram and add your masters and prices. The first 7 days are free, no card: in that time the agent will answer real clients, and you will see every conversation.
Put the agent to work in Gulistan
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.