AI receptionist for beauty salons in Kogon
In Kogon a master often works alone and answers clients between treatments. The agent takes over the Telegram chats: quotes the price, offers a time and books.
Good morning! I’m booked for a manicure today at 11:00, but I can’t make it: my mother-in-law has guests. Can I move it?
Good morning! Of course. Mohinur has 18:30 today, or 10:00 and 16:00 tomorrow. What suits you?
Tomorrow at 16:00.
I’ve moved your booking to tomorrow at 16:00, manicure with Mohinur. Today’s slot is free again.
Thanks for being so quick!
You’re welcome! I’ll send a reminder tomorrow morning.
When customers write in Kogon
People write early in the morning while the house is asleep, and in the evening after dinner. At those hours the master is either working or busy with her family, and messages wait until her next break.
Busiest hours: 07:00 to 10:00 and 18:00 to 21:00
Asking whether they can come in early, before the heat.
At lunch: the price of lash extensions and how long they last.
Evening voice messages about hair and make-up for a wedding on Saturday.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Ertaga soat 16:30 da ustamiz Mohinur boʻsh, manikyurga kelishingiz mumkin. Sizni yozib qoʻyaymi?
Здравствуйте! Завтра в 16:30 мастер Мохинур свободна, можно прийти на маникюр. Записать вас?
What the agent takes off your hands
Books with the right master
Knows how long each service takes and never squeezes a manicure and lash extensions into one slot. The booking shows up in your journal at once, or in the built-in CRM if you have no journal.
Understands voice messages
Many clients find it easier to record a voice message than to type. The agent understands these on Telegram and replies in writing: the price, the time, the master.
Answers on prices and services
Answers “how much?” with a figure from your price list, not “come in and we’ll see”. Says how long the treatment takes and offers a time in the same message.
Weddings and holidays
In the weeks before 8 March, Navruz and Eid it keeps a packed diary free of clashes: answers everyone at once, offers the slots that are left and never puts two clients with one master at the same time.
Hands the tricky ones to you
When a question goes beyond your rules, the agent tells the client plainly that it will check, and calls in a person. Your staff open the chat and carry on from where it left off.
Kogon: local context
A railway town next to Bukhara, founded as the settlement of New Bukhara.
It has the main station for trains to Bukhara, and the former palace of the Emir of Bukhara stands in the town.
Bukhara is next door, and for many Kogon is home while work, study and time off happen in the neighbouring city.
There are always travellers off the trains at the station who need a taxi, a meal and somewhere to stay.
In Kogon clients write to the master directly and expect an answer as if from a friend. The agent replies at once and politely, in the language the client used, and leaves anything tricky to the master.
Areas and landmarks customers mention
the railway station, the Kogon bazaar, the Emir’s Palace
- Where
- Bukhara Region
- Population
- over 60,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram, sometimes Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes. A client writes in Uzbek, Russian or English, whichever she is used to, and gets the answer in the same language. Nobody has to translate or ask twice.
Can I connect the salon’s Telegram bot?
Yes, the bot connects with its token, and the agent answers in it on the salon’s behalf. If clients also write to the salon’s account, those are separate conversations, and replies never get mixed up.
How does the agent know when masters are free?
The agent connects to your booking journal and sees each master’s free slots. If you have no journal, the schedule is kept in the built-in CRM, and bookings appear there at once.
Can the agent book several people for a wedding?
Yes. In one chat the agent gathers the whole party: names, services, the time to be ready by. Then it sends a summary in one message: who, with which master and at what time.
What if a client asks something the agent does not know?
The agent does not make up an answer. It tells the client it will check and passes the question to a member of staff with the chat, and you get an alert on Telegram.
Does it suit a business with just a couple of people?
Yes. In Kogon the same person often does the work and answers customers. The agent takes over the chats so you do not have to stop what you are doing.
How do I try it?
Signing up and connecting Telegram or Instagram takes a few minutes. Add your services with prices and durations, and the agent starts answering. The first week is free, and you do not need to enter a card.
Put the agent to work in Kogon
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.