AI receptionist for beauty salons in Oskemen
A salon receptionist in Oskemen greets clients, takes payments and answers the chats in between, so messages wait. The agent takes the chats off her hands: replies, books and sends reminders.
Good evening! How much are lash extensions? And how is 2D different from classic?
Good evening! Classic is 7,500 tenge and 2D is 9,000 tenge. With classic, one extension goes on each natural lash, with 2D two, so the look is fuller. It takes about two hours. Shall I find you a time?
2D, please, on Saturday morning.
Zhanar is free on Saturday at 10:00. I’ve booked you in for 2D extensions. Please come without mascara.
OK, thank you!
See you then! I’ll remind you the day before.
When customers write in Oskemen
In Oskemen people write to the salon in the morning on the way to work and in the evening once the house goes quiet. The masters are with clients at those hours, the reply waits for a break, and meanwhile the client finds another salon.
Busiest hours: 10:00 to 13:00 and 18:00 to 22:00
First questions of the day: how much is a manicure with nail art.
Booking a mum or a friend for Saturday so they can come together.
Late evening, with the kids asleep: choosing a weekend time. The salon is closed, the agent answers at once.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Ертең сағат 17:00-де шебер Жанар бос. Сізді жазып қояйын ба?
Здравствуйте! Завтра в 17:00 у мастера Жанар есть свободное окно. Записать вас?
What the agent takes off your hands
Books with the right master
Sees every master’s schedule and offers the client two or three free times. The booking goes straight into your schedule or CRM, with nothing to copy over by hand.
Quotes your prices
Answers a question about price with a figure from your list and explains how one service differs from another and how long it takes. If the price depends on hair length, it asks about the length first.
Reminds and reschedules
Visits get moved because of work, the weather or a sick child. The agent offers a new time at once, so the master’s slot does not go to waste.
Books a group for a toi
For a toi, a prom or an office party it checks how many people are coming, which services they need and when everyone must be ready, and books them side by side.
Hands tricky chats to your team
If a client is unhappy with the result or asks for something not on your list, the chat goes to your front desk. The staff member sees the whole history and replies from the same inbox.
Oskemen: local context
The centre of East Kazakhstan Region, where the Ulba flows into the Irtysh, on the approaches to the Altai.
A city of non-ferrous metallurgy, with zinc, titanium-magnesium and Ulba metallurgical plants.
In summer people head for the holiday bases on the Bukhtarma and up into the Altai, and in spring the dacha season opens in the gardens around town.
The plants run in shifts, so people often write to book during a break or on the way home after a shift.
In Oskemen clients see the same master for years and write to her personally. The agent answers for the salon while the master works and books with her, not with whoever is free first.
In winter it is dark early and frosty in Oskemen, so evening visits often get moved. The agent changes the time in the same chat, and the master knows in advance that the slot is free.
Areas and landmarks customers mention
Zashchita, Ulbinsky, Sogra, KShT, the Left Bank
- Where
- East Kazakhstan Region
- Population
- over 350,000
- Customer languages
- Russian, Kazakh
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Will the agent reply to a client in Kazakh?
Yes. Whatever language the client chooses, the agent carries on in it: Kazakh, Russian or English. It also understands messages that mix languages.
How does the agent know when a master is free?
From your booking schedule: the agent sees who has which slots and books straight into it, with nothing copied by hand. A salon without one can use the built-in Solwees CRM, which holds both the masters’ schedules and the client base.
Can the agent book several people for the same hour?
Yes. The client says how many people there are and when everyone must be ready, and the agent finds times with free masters and books them all in one chat. If someone wants a master to come to the house, the request goes to your front desk.
What if a client is unhappy or asks for a discount?
Conversations like that go to a person. Your front desk sees the whole chat and replies from the same inbox, so the client does not have to explain everything again.
Does it work if we have locations across the region?
Yes. Each location gets its own address, hours and staff. The agent asks where the customer would rather go, in Oskemen or closer to home, and books there.
How do I get started?
One evening is usually enough: connect your channels, upload services with prices and durations, and add your masters. A week free with no card, so you can see how the agent handles your clients.
Put the agent to work in Oskemen
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.