AI receptionist for beauty salons in Rudny
A salon receptionist in Rudny greets clients, takes payments and answers the chats in between, so messages wait. The agent takes the chats off her hands: replies, books and sends reminders.
Hello! My mum and I would like manicures at the same time. Is Sunday possible?
Hello! On Sunday at 12:00 two masters are free, Saltanat and Meruert. A gel manicure is 6,500 tenge each. Shall I book you both for 12:00?
Yes, please. No nail art for mum, a French for me.
Booked: Sunday at 12:00, two gel manicures with Saltanat and Meruert. A French finish adds 1,000 tenge, and I’ve noted it on the booking.
Thank you!
We look forward to seeing you both! I’ll send a reminder on Saturday evening.
When customers write in Rudny
Most messages come on weekday evenings and on Friday. By day people check the price, in the evening they choose a weekend time. Before 8 March and Nauryz the book fills a week ahead, and the front desk has no time to answer everyone.
Busiest hours: 10:00 to 13:00 and 18:00 to 22:00
First questions of the day: how much is a manicure with nail art.
Booking a mum or a friend for Saturday so they can come together.
Evening questions about hair and make-up for a toi. The masters are still working, so the agent replies.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Ертең сағат 17:00-де шебер Салтанат бос. Сізді жазып қояйын ба?
Здравствуйте! Завтра в 17:00 у мастера Салтанат есть свободное окно. Записать вас?
What the agent takes off your hands
Books with the right master
For a regular it looks for a time with her own master, for a new client it offers whoever is free first. It allows for how long each service takes, so bookings never overlap.
Quotes your prices
Knows your whole price list: manicures, brows, lashes, colouring, blow-dries, sugaring. Helps the client choose between similar services and offers a free time straight away.
Reminds and reschedules
Reminds the client the day before and on the day of the visit. If her plans change, it moves the booking in the same chat, and the freed slot is open for booking again.
Books a group for a toi
For a toi, a prom or an office party it checks how many people are coming, which services they need and when everyone must be ready, and books them side by side.
Hands tricky chats to your team
Complaints, discount requests and anything you decide yourself go to a member of staff with the full chat history. The agent promises nothing on your behalf beyond your rules.
Rudny: local context
A mining town of Kostanay Region on the Tobol, built to extract iron ore.
Huge open pits lie next to the town, where ore is mined and made into concentrate and pellets.
The old town is divided into kvartals and the new one into microdistricts, and people give a tradesperson their address by kvartal or microdistrict number.
The town is compact, almost everything is close by, and many people walk to their usual master.
In Rudny many people work shifts at the open-pit mines and the processing plant, and a visit to the master is fitted around the rota, their own or a husband’s. They write early in the morning and late at night, and the agent answers at any hour.
Areas and landmarks customers mention
the Old Town, the New Town, Komsomolsky Avenue, Gornyatsky
- Where
- Kostanay Region
- Population
- over 110,000
- Customer languages
- Russian, Kazakh
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Will the agent reply to a client in Kazakh?
Yes. In Rudny clients often write in two languages at once, and the agent answers in the client’s language without asking her to switch to Russian.
How does the agent know when a master is free?
From your booking schedule: the agent sees who has which slots and books straight into it, with nothing copied by hand. A salon without one can use the built-in Solwees CRM, which holds both the masters’ schedules and the client base.
Can the agent book several people for the same hour?
Yes. The client says how many people there are and when everyone must be ready, and the agent finds times with free masters and books them all in one chat. If someone wants a master to come to the house, the request goes to your front desk.
What if a client is unhappy or asks for a discount?
The agent does not argue or promise anything outside your rules. The chat goes to your front desk with its history, and the agent tells the client a member of staff will reply.
Can people book after their shift?
Yes. Many people write after their shift, late in the evening or at night. The agent answers at once and offers the nearest free time, early mornings and weekends included.
How do I get started?
One evening is usually enough: connect your channels, upload services with prices and durations, and add your masters. A week free with no card, so you can see how the agent handles your clients.
Put the agent to work in Rudny
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.