AI receptionist for beauty salons in Satpayev
In Satpayev people ask about manicures and blow-dries on WhatsApp early in the morning and late at night alike. The agent answers at any hour, quotes your price list and books with the master while she is busy with a client.
Hello! We have a toi on Saturday, and my sister and I need hair and make-up. Can you have us ready by three?
Hello! We can. On Saturday at 11:00 two masters can take you at the same time, Meruert and Balnur. Hair and make-up is 14,000 tenge per person and takes about two hours in all. Shall I book you both?
Yes, please book us. I’ll send photos of the looks here.
I’ve booked you both for Saturday at 11:00: hair and make-up with Meruert and Balnur. The masters will see the photos in this chat, and you’ll be ready by 13:00.
Perfect, thank you!
I’ll send a reminder on Friday evening. Enjoy the toi!
When customers write in Satpayev
Speed decides a lot here: a client writes to a couple of salons and goes wherever answers first. Mornings and evenings bring the most of these messages, and those are exactly the hours the master is busy.
Busiest hours: 09:00 to 12:00 and 17:00 to 21:00
While getting the kids ready for school, asking to move a visit to the evening.
Asking whether a brow shaping can fit in today.
Late evening, with the kids asleep: choosing a weekend time. The salon is closed, the agent answers at once.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Ертең сағат 17:00-де шебер Меруерт бос. Сізді жазып қояйын ба?
Здравствуйте! Завтра в 17:00 у мастера Меруерт есть свободное окно. Записать вас?
What the agent takes off your hands
Books with the right master
For a regular it looks for a time with her own master, for a new client it offers whoever is free first. It allows for how long each service takes, so bookings never overlap.
Quotes your prices
Knows your whole price list: manicures, brows, lashes, colouring, blow-dries, sugaring. Helps the client choose between similar services and offers a free time straight away.
Reminds and reschedules
Reminds the client the day before and on the day of the visit. If her plans change, it moves the booking in the same chat, and the freed slot is open for booking again.
Books a group for a toi
Before celebrations clients often book in twos and threes. The agent looks for a time when the right masters are free, so everyone is ready by the same hour.
Hands tricky chats to your team
If a client is unhappy with the result or asks for something not on your list, the chat goes to your front desk. The staff member sees the whole history and replies from the same inbox.
Satpayev: local context
A mining town of Ulytau Region next to Zhezkazgan, named after the academician Kanysh Satpayev.
It grew as a miners’ settlement on the Zhezkazgan copper deposit and was called Nikolsky before it was renamed.
The town lives by its underground mines, and its biggest holiday is Miners’ Day at the end of summer.
Everyone knows everyone, masters remember their clients by name, and for some services people go to neighbouring Zhezkazgan.
In Satpayev many people work shifts in the mines, and a visit to the master is fitted around the rota, their own or a husband’s. They write early in the morning and late at night, and the agent answers at any hour.
Areas and landmarks customers mention
Satpayev Avenue, Independence Avenue, the Yuzhny mine
- Where
- Ulytau Region
- Population
- over 65,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Will the agent reply to a client in Kazakh?
Yes. In Satpayev clients often write in two languages at once, and the agent answers in the client’s language without asking her to switch to Russian.
How does the agent know when a master is free?
The agent connects to your booking schedule or CRM and sees each master’s hours, breaks and days off included. Bookings go straight in. If you have no system yet, the schedule lives in the built-in Solwees CRM.
Can the agent book several people for the same hour?
Yes. The client says how many people there are and when everyone must be ready, and the agent finds times with free masters and books them all in one chat. If someone wants a master to come to the house, the request goes to your front desk.
What if a client is unhappy or asks for a discount?
Conversations like that go to a person. Your front desk sees the whole chat and replies from the same inbox, so the client does not have to explain everything again.
Can people book after their shift?
Yes. Many people write after their shift, late in the evening or at night. The agent answers at once and offers the nearest free time, early mornings and weekends included.
How do I get started?
Sign up, connect the salon’s WhatsApp and Instagram and upload your price list with your masters. The first 7 days are free, no card needed, and in that time the agent will answer real clients.
Put the agent to work in Satpayev
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.