AI receptionist for beauty salons in Semey
In Semey the masters’ schedules fill up within days before toi celebrations and holidays, and every unanswered message goes to a competitor. The agent answers at once, finds a free time and books the client into your schedule.
Hello! I’m booked with Aruzhan today at 11:00, but I can’t make it, my child is ill. Can I move it?
Hello! Of course, I hope your little one feels better soon. Aruzhan has Thursday at 17:00 or Saturday at 12:30. Which suits you better?
Thursday at 17:00.
Done, it’s moved to Thursday at 17:00 with Aruzhan. I’ve freed today’s slot so another client can take it.
Thank you for sorting it so quickly!
You’re welcome! I’ll remind you on Wednesday evening.
When customers write in Semey
In summer and early autumn, the toi season, the salon is booked up for the weekends ahead, and questions about hair and make-up come every evening. In May, school proms join them. An answer the next day is no use to anyone.
Busiest hours: 10:00 to 13:00 and 18:00 to 22:00
First questions of the day: how much is a manicure with nail art.
Booking a mum or a friend for Saturday so they can come together.
After eleven, messages from people just back home. The answer and the booking come straight away.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Ертең сағат 17:00-де шебер Аружан бос. Сізді жазып қояйын ба?
Здравствуйте! Завтра в 17:00 у мастера Аружан есть свободное окно. Записать вас?
What the agent takes off your hands
Books with the right master
It answers not with “come by and we’ll see” but with a set time with a named master. The booking appears in your schedule at once, and the front desk sees it without a single call.
Quotes your prices
No “price in DMs” and no “call the front desk”: the agent gives the price at once, at night too, and offers a booking in the same message.
Reminds and reschedules
The reminder arrives where the client wrote: WhatsApp, Instagram or Telegram. One reply to it is enough to move or cancel the visit, so the master is not left waiting.
Books a group for a toi
When a mother and her daughters or a bride and her friends are getting ready for a toi, the agent finds times with several masters at once and books everyone in one chat.
Hands tricky chats to your team
Complaints, discount requests and anything you decide yourself go to a member of staff with the full chat history. The agent promises nothing on your behalf beyond your rules.
Semey: local context
The centre of Abai Region on both banks of the Irtysh, formerly Semipalatinsk.
The city of Abai and Shakarim, with the Abai and Dostoevsky house museums and the Stronger than Death memorial to the victims of nuclear tests.
The Left Bank and the centre are linked by bridges, and many people cross the Irtysh every day on their way to work or study.
The city is full of students, future doctors among them, and Kazakh is heard here more often than in other towns of the east.
In Semey clients also come in from the districts of the region. They book ahead so one trip covers the master and their errands, and the agent fits the time around the journey.
In winter it is dark early and frosty in Semey, so evening visits often get moved. The agent changes the time in the same chat, and the master knows in advance that the slot is free.
Areas and landmarks customers mention
the Left Bank, Shakarim Avenue, Polkovnichy Island, the suspension bridge, Kholodny Klyuch
- Where
- Abai Region
- Population
- over 310,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Will the agent reply to a client in Kazakh?
Yes. Whatever language the client chooses, the agent carries on in it: Kazakh, Russian or English. It also understands messages that mix languages.
How does the agent know when a master is free?
The agent connects to your booking schedule or CRM and sees each master’s hours, breaks and days off included. Bookings go straight in. If you have no system yet, the schedule lives in the built-in Solwees CRM.
Can the agent book several people for the same hour?
Yes. The client says how many people there are and when everyone must be ready, and the agent finds times with free masters and books them all in one chat. If someone wants a master to come to the house, the request goes to your front desk.
What if a client is unhappy or asks for a discount?
The agent does not argue or promise anything outside your rules. The chat goes to your front desk with its history, and the agent tells the client a member of staff will reply.
Does it work if we have locations across the region?
Yes. Each location gets its own address, hours and staff. The agent asks where the customer would rather go, in Semey or closer to home, and books there.
How do I get started?
One evening is usually enough: connect your channels, upload services with prices and durations, and add your masters. A week free with no card, so you can see how the agent handles your clients.
Put the agent to work in Semey
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.