AI receptionist for beauty salons in Urgench
Clients in Urgench write on Telegram whenever it suits them: before work, at lunch, late at night. The agent answers for your front desk at any of those hours, quotes the price and books with a master.
Hello! Can I come for a gel manicure tomorrow after work? I finish at six.
Hello! Tomorrow we have 18:30 and 19:30 with Yulduz. A gel manicure is 120,000 sum and takes about an hour and a half. Which time shall I book?
18:30. The old polish needs taking off too.
Fine, I’ve added the removal. You’re booked for tomorrow at 18:30, gel manicure with Yulduz.
Thank you!
See you then! I’ll send a reminder tomorrow afternoon.
When customers write in Urgench
The busiest weeks are early March and the autumn, when the mahallas have one wedding after another. In those weeks people ask about hair and make-up from morning till night, and every message could become a booking.
Busiest hours: 09:00 to 12:00 and 19:00 to 22:00
Written while getting the children off to school: any time this afternoon?
At lunch: the price of lash extensions and how long they last.
Evening voice messages about hair and make-up for a wedding on Saturday.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Ertaga soat 16:30 da ustamiz Yulduz boʻsh, manikyurga kelishingiz mumkin. Sizni yozib qoʻyaymi?
Здравствуйте! Завтра в 16:30 мастер Юлдуз свободна, можно прийти на маникюр. Записать вас?
What the agent takes off your hands
Books with the right master
Offers the client two or three times with the right master and books as soon as she chooses. Your front desk has nothing to re-enter by hand.
Understands voice messages
Many clients find it easier to record a voice message than to type. The agent understands these on Telegram and replies in writing: the price, the time, the master.
Answers on prices and services
Gives the price and offers a slot at once. If a client asked and went quiet, the agent can follow up politely at a time you set, so the conversation does not end at the price.
Weddings and holidays
Wedding guests it books straight away, and a bride’s booking with a trial look and a home visit goes to your front desk: it collects the date, the address and her wishes, so nobody has to ask again.
Hands the tricky ones to you
When a question goes beyond your rules, the agent tells the client plainly that it will check, and calls in a person. Your staff open the chat and carry on from where it left off.
Urgench: local context
The centre of Khorezm Region, on the Shavat canal not far from the Amu Darya.
Urgench airport is the air gateway to Khiva, and a monument to al-Khwarizmi stands in the city centre.
Khorezm has its own dialect and its own wedding customs, and at weddings here people always dance the lazgi.
Tourists usually just pass through Urgench on the way to Khiva, while the city itself gets on with everyday life: work, study, the bazaar.
In Urgench clients also come in from the districts of the region, and they write ahead to fit everything into one day. The agent picks a time that works with their journey and sends a reminder the day before.
Areas and landmarks customers mention
the Dehqon Bazaar, Sputnik, Al-Khwarizmi Street, the railway station
- Where
- Khorezm Region
- Population
- over 150,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes. It answers in the language of the message: Uzbek, Russian or English. If a client starts in Russian and carries on in Uzbek, the agent switches to Uzbek too.
Can I connect the salon’s Telegram bot?
Yes. The agent answers on the salon’s account and in your own bot, as well as on Instagram, WhatsApp and the website chat. Every conversation lands in one inbox.
How does the agent know when masters are free?
The agent connects to your booking journal and sees each master’s free slots. If you have no journal, the schedule is kept in the built-in CRM, and bookings appear there at once.
Can the agent book several people for a wedding?
Yes. The client says how many people there are and by what time they must be ready, and the agent matches masters and times so nobody waits. If there are not enough free masters, it suggests starting earlier.
What if a client asks something the agent does not know?
The agent does not make up an answer. It tells the client it will check and passes the question to a member of staff with the chat, and you get an alert on Telegram.
Can one account run several locations?
Yes. Each location has its own address, hours and staff. The agent asks which is closer for the customer, in Urgench or in the district, and books the right one.
How do I try it?
Sign up, connect the salon’s Telegram and add your masters and prices. The first 7 days are free, no card: in that time the agent will answer real clients, and you will see every conversation.
Put the agent to work in Urgench
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.