Chats: every channel in one inbox
How conversations from all channels come together and how your team works with them.
Last updated October 4, 2026
Chats shows one thread per client across WhatsApp, Instagram, Telegram, Facebook Messenger, Viber, email, the website chat and calls. Use «Your inbox», «Unsorted» and «Spam», and filter by channel or by who handles the chat.
The switch in the chat header shows who answers: «AI» or «Admin». When you start typing, the chat switches to Admin. Switch it back to AI when you're done.
Leave internal notes the client doesn't see, type «/» for quick replies, and close a chat with its outcome. If one person wrote from two channels, use «Merge contact».
«Needs attention» gathers what needs a person: a client waiting for an operator, a booking that couldn't be made, a call waiting to be answered.
Still need help?
Email our team or open a chat. We respond within a business hour for paying customers, within 4 business hours during free trial.
Email support@solwees.ai