AI receptionist for aesthetic clinics in Almaty
In Almaty people choose a procedure on Instagram in the evening and send their questions to three or four clinics at once. The agent answers Instagram messages and WhatsApp for your front desk: quotes your price list, finds a slot with a cosmetologist and books, while contraindications are discussed only by the doctor.
Good evening! How much is laser hair removal on the lower legs, and how many sessions does it take?
Good evening! One lower-leg session is 16,000 tenge. How many sessions you’ll need, the cosmetologist will say at a consultation, which is 10,000 tenge. The earliest times are Friday at 19:00 or Saturday at 11:00.
Is it all right in summer? I’m out in the sun a lot.
Only the cosmetologist can decide whether the procedure suits tanned skin, so I’ve passed your question to Zhanar. Shall I book you a consultation to go through it in person?
Yes, Saturday at 11:00.
Booked: Saturday at 11:00, a consultation with Zhanar, our cosmetologist. I’ll send a reminder with the address the day before.
When customers write in Almaty
In Almaty few people write in the morning: work, the commute, the children. The peaks are lunchtime and after 20:00, when clients scroll Instagram at leisure and compare clinics. An answer that arrives the next morning is too late: the client is booked elsewhere.
Busiest hours: 12:00 to 14:00 and 20:00 to 23:00
“I’m stuck at work, can I come at 17:00 instead of 15:00?” The agent checks the schedule and moves the visit.
Lunch-break questions about the price of a course and whether paying upfront earns a discount. The agent answers with the clinic’s own terms.
After the clinic closes, clients make up their minds and want to book straight away. The agent offers times over the next few days.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Косметолог кеңесі 10 000 теңге тұрады. Сенбі күні сағат 12:00-де бос уақыт бар. Сізді жазып қояйын ба?
Здравствуйте! Консультация косметолога стоит 10 000 тенге. Есть свободное время в субботу в 12:00, записать вас?
What the agent takes off your hands
Books consultations and procedures
Offers free slots with the right specialist, a doctor or a device technician, and books at once. The booking goes into your appointment book or CRM, or into the built-in CRM if you have no system.
Answers on prices, courses and offers
Clients often ask “how much is the whole course?” and “is a package cheaper?”. The agent answers from your price list, and how many sessions a particular client needs is for the specialist to decide.
Leaves contraindications to the doctor
Questions like “will it suit me?” and “what will the effect be?” are answered by the doctor at a consultation, not by the agent. It tells the client so plainly, passes the question to a specialist and books a convenient time.
Stays with the client after a procedure
Between the sessions of a course the agent keeps track of the dates: it sends a reminder the day before the next procedure, and if the client wants to move it, offers the nearest slots, while whether the new date works is up to the specialist.
Catches the evening enquiries
A client who writes on Instagram at midnight doesn’t have to wait until morning: the answer is already there. The agent gives the price, offers slots and books, and your receptionist starts the day with the schedule already filled in.
Almaty: local context
The largest city and main business centre of Kazakhstan; it was the capital until the government moved to Astana and is still called the southern capital.
The city lies at the foot of the Trans-Ili Alatau, and Medeu, Shymbulak and Big Almaty Lake are a short drive away.
Mornings and evenings the main avenues are jammed, and many people book straight from the car or the bus.
At weekends people head for the mountains and their dachas, so convenient Saturday slots are usually gone by midweek.
People travel to Almaty for procedures from other towns too, and such a client wants the consultation and the procedure in one trip. The agent asks for the travel dates in advance and offers slots on those days, and whether it can all be done at once is for the doctor to decide.
Areas and landmarks customers mention
Bostandyk District, Samal-2, Orbita-1, Koktem-1, Aksai-4, Mamyr-4, the Green Bazaar, Kok-Tobe
- Where
- city of national significance
- Population
- over 2 million
- Customer languages
- Russian, Kazakh, English
- Where they write
- Instagram, WhatsApp and Telegram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh?
Yes. Clients can write in Kazakh, Russian or English, and the agent answers in the same language. If a client starts in Russian and then moves to Kazakh, the agent moves with her.
Can the agent tell a client whether a procedure suits them?
No. The agent can’t see the skin or know the client’s history, so it doesn’t judge. It says what a consultation costs, finds a time for it and sends the client’s question to the doctor in advance.
Does the agent know about our offers?
Yes, within the limits you set. The agent mentions an offer to clients who meet its terms and doesn’t combine it with other discounts unless you have allowed it.
What does the agent say if a client feels unwell after a procedure?
It calls in the specialist straight away: the message goes to whoever did the procedure, with the chat. The agent assesses nothing itself, and if the client writes about strong pain or swelling, it asks them not to wait but to call the clinic.
How many chats can the agent handle at once?
As many as come in. In the evening dozens of customers write in Almaty at once, and each gets an answer straight away rather than waiting in a queue. If a person is needed, the agent hands the chat over with its history.
Can the agent hold back injection prices until the consultation?
Yes. The agent can answer such questions without figures: explain that the cost depends on the product and the amount and that the doctor will name it, and offer a consultation time straight away.
Put the agent to work in Almaty
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.