AI receptionist for aesthetic clinics in Konaev
In Konaev a cosmetologist often works alone and answers clients in the evening, after the last procedure. The agent answers for her on Instagram and WhatsApp: quotes prices, finds a time and books, and leaves questions about contraindications to her.
Hello! I saw an offer on facial cleansing in your stories. Is it still on? A friend and I want to come together.
Hello! Yes, the offer runs until the end of the month: a facial cleansing for 7,000 tenge instead of 9,000. On Saturday Aizhan, our cosmetologist, has two slots in a row, at 12:00 and 13:30. Shall I book you both?
Yes! I do get breakouts though, can I still have a cleansing?
Whether a cleansing is right for you, the cosmetologist will decide when she sees your skin before the procedure; I’ve already passed her your question. What is your friend’s name, so I can book you both?
Aruzhan.
Done: you at 12:00 and Aruzhan at 13:30, with Aizhan. I’ll send a reminder the day before.
When customers write in Konaev
During the day people ask the price between other things, and they decide in the evening at home, after going back through the stories and reviews. The busiest weeks come before New Year, 8 March and Nauryz and in the toi season, and then people try to book two or three weeks ahead.
Busiest hours: 11:00 to 13:00 and 18:00 to 21:00
“I’m stuck at work, can I come at 17:00 instead of 15:00?” The agent checks the schedule and moves the visit.
Lunch-break questions about the price of a course and whether paying upfront earns a discount. The agent answers with the clinic’s own terms.
Late in the evening friends arrange to come together. The agent gives them two slots back to back.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Ертең сағат 17:00-де косметолог Айжан кеңес бере алады. Сізді жазып қояйын ба?
Здравствуйте! Завтра в 17:00 косметолог Айжан может провести консультацию. Записать вас?
What the agent takes off your hands
Books consultations and procedures
Works out what the client wants to book: a consultation, a one-off procedure or the next session of a course, and picks a time that fits the procedure’s length. The client record and the chat are saved in the CRM.
Answers on prices, courses and offers
Quotes your price list, course prices and the offers you added yourself, with their dates. The agent invents no discounts of its own and promises no results.
Leaves contraindications to the doctor
The agent does not assess skin or decide whether a procedure suits someone. If a client mentions pregnancy, an allergy, medication or a recent tan, the question goes to a specialist with the chat, and the agent offers the client a consultation time.
Stays with the client after a procedure
Reminds clients of the next session of a course and of a follow-up visit when it is due. It does not discuss a complaint after a procedure: it passes it straight to the specialist, and if the client feels unwell, asks them to call the clinic.
Catches the evening enquiries
Instagram messages, WhatsApp and Telegram arrive in one inbox, and the agent answers in all of them the same way, from one price list. Evening and night messages no longer wait until morning, and your receptionist can see who is already booked.
Konaev: local context
The centre of Almaty Region on the Ili river, on the shore of the Kapshagay Reservoir.
The town grew with the Kapshagay hydroelectric station, was once called Kapshagay and took its new name in honour of Dinmukhamed Kunaev.
On summer weekends the town fills with people from Almaty heading for the reservoir beaches, while on weekdays it runs on the work of the regional offices.
Some residents commute to Almaty along the highway, so it suits them to write about a booking on the road, early in the morning or in the evening.
In Konaev many people work in Almaty and weigh up where to have procedures: there or closer to home. If they get a quick answer and a weekend slot, they stay local. The agent offers Saturday slots first and sends a reminder the day before.
Areas and landmarks customers mention
the Kapshagay Reservoir, 4th Microdistrict, Kunaev Avenue, the hydro dam
- Where
- Almaty Region
- Population
- over 55,000
- Customer languages
- Kazakh, Russian
- Where they write
- Instagram and WhatsApp
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh?
Yes. The client picks the language and the agent follows, answering in Kazakh, Russian or English. Prices, times and the address reach the client in the language they wrote in.
Can the agent tell a client whether a procedure suits them?
No. The agent can’t see the skin or know the client’s history, so it doesn’t judge. It says what a consultation costs, finds a time for it and sends the client’s question to the doctor in advance.
Does the agent know about our offers?
Yes, within the limits you set. The agent mentions an offer to clients who meet its terms and doesn’t combine it with other discounts unless you have allowed it.
What does the agent say if a client feels unwell after a procedure?
It neither advises nor reassures. The message goes straight to the specialist who did the procedure, and the agent tells the client the question has been passed on and asks them, if things get worse, to call the clinic rather than wait for a reply in the chat.
Will the agent answer guests from other towns and countries?
Yes. It answers in Kazakh, Russian and English, in the guest’s language. In high season in Konaev it keeps every chat going while you look after the guests in front of you.
Can the agent hold back injection prices until the consultation?
Yes. You decide which prices the agent gives. For example, cleansing and peels with prices, and injectables only after a consultation: then the agent says exactly that and offers to book one.
Put the agent to work in Konaev
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.