AI receptionist for aesthetic clinics in Ekibastuz
In Ekibastuz clients write on Instagram and WhatsApp after work, when the cosmetologist has finished for the day. The agent answers at once: quotes the procedure price from your list, offers a consultation time and books, and passes health questions to the doctor.
Good evening! How much is laser hair removal on the lower legs, and how many sessions does it take?
Good evening! One lower-leg session is 12,000 tenge. How many sessions you’ll need, the cosmetologist will say at a consultation, which is 7,000 tenge. The earliest times are Friday at 19:00 or Saturday at 11:00.
Is it all right in summer? I’m out in the sun a lot.
Only the cosmetologist can decide whether the procedure suits tanned skin, so I’ve passed your question to Aigerim. Shall I book you a consultation to go through it in person?
Yes, Saturday at 11:00.
Booked: Saturday at 11:00, a consultation with Aigerim, our cosmetologist. I’ll send a reminder with the address the day before.
When customers write in Ekibastuz
In the morning it’s people booked for today: “can I come an hour later?” During the day there are short price questions, and in the evening long conversations about courses, offers and where to start. By night many are ready to book, and they need the answer right away.
Busiest hours: 12:00 to 14:00 and 19:00 to 22:00
The morning after a procedure: “the redness hasn’t gone”. The agent neither reassures nor advises: it passes the message to the cosmetologist at once.
Lunch-break questions about the price of a course and whether paying upfront earns a discount. The agent answers with the clinic’s own terms.
Late in the evening friends arrange to come together. The agent gives them two slots back to back.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Ертең сағат 17:00-де косметолог Айгерім кеңес бере алады. Сізді жазып қояйын ба?
Здравствуйте! Завтра в 17:00 косметолог Айгерим может провести консультацию. Записать вас?
What the agent takes off your hands
Books consultations and procedures
Works out what the client wants to book: a consultation, a one-off procedure or the next session of a course, and picks a time that fits the procedure’s length. The client record and the chat are saved in the CRM.
Answers on prices, courses and offers
Says how long a procedure takes, whether a consultation comes first and what a full course costs. If the price depends on the area or the amount, the agent says so: the specialist will give the exact price.
Leaves contraindications to the doctor
Questions like “will it suit me?” and “what will the effect be?” are answered by the doctor at a consultation, not by the agent. It tells the client so plainly, passes the question to a specialist and books a convenient time.
Stays with the client after a procedure
When a client writes after a procedure, the agent doesn’t guess whether it’s normal: it brings in the cosmetologist who treated her. The next visit of the course stays in the diary unless the specialist decides otherwise.
Catches the evening enquiries
Replies to your stories and questions sparked by a post land in Instagram messages at any hour, and the agent answers them at once: the price, free slots, a booking. In the morning your receptionist finds the bookings already made.
Ekibastuz: local context
A town of coal miners and power engineers in Pavlodar Region, at the heart of the Ekibastuz coal basin.
Huge open-pit coal mines and power stations surround the town, and one of them has the tallest chimney in the world.
The pits and power stations run around the clock, so there is always someone going on shift or coming off it.
For big purchases and rarer specialists people go to Pavlodar, but haircuts, manicures and repairs they are used to finding in town.
In Ekibastuz people often travel to a bigger city for procedures when nobody nearby answered in time. The agent answers at once and quotes your price list, so the client no longer needs to look for a cosmetologist elsewhere.
Areas and landmarks customers mention
Mashkhur Zhusup Street, Kunaev Avenue, Solnechny, the Bogatyr pit
- Where
- Pavlodar Region
- Population
- over 120,000
- Customer languages
- Russian, Kazakh
- Where they write
- Instagram and WhatsApp
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh?
Yes. Clients can write in Kazakh, Russian or English, and the agent answers in the same language. If a client starts in Russian and then moves to Kazakh, the agent moves with her.
Can the agent tell a client whether a procedure suits them?
No. The agent can’t see the skin or know the client’s history, so it doesn’t judge. It says what a consultation costs, finds a time for it and sends the client’s question to the doctor in advance.
Does the agent know about our offers?
It knows the ones you have added, with their terms and dates. If an offer has an end date, the agent tells the client. It invents no discounts or gifts of its own.
What does the agent say if a client feels unwell after a procedure?
The agent passes the message to the cosmetologist at once, with the chat history, and the client can see they have been heard. It won’t assess how they are or suggest aftercare: that is the specialist’s job.
Can people book after their shift?
Yes. Many people write after their shift, late in the evening or at night. The agent answers at once and offers the nearest free time, early mornings and weekends included.
Can the agent hold back injection prices until the consultation?
Yes. You decide which prices the agent gives. For example, cleansing and peels with prices, and injectables only after a consultation: then the agent says exactly that and offers to book one.
Put the agent to work in Ekibastuz
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.