AI receptionist for aesthetic clinics in Pavlodar
Between procedures a cosmetologist in Pavlodar takes her gloves off to answer an Instagram message and puts them back on again. The agent spares her that: it answers about prices and free slots, books and moves visits, and leaves medical questions to her.
Hello! I saw an offer on facial cleansing in your stories. Is it still on? A friend and I want to come together.
Hello! Yes, the offer runs until the end of the month: a facial cleansing for 9,000 tenge instead of 11,000. On Saturday Aizhan, our cosmetologist, has two slots in a row, at 12:00 and 13:30. Shall I book you both?
Yes! I do get breakouts though, can I still have a cleansing?
Whether a cleansing is right for you, the cosmetologist will decide when she sees your skin before the procedure; I’ve already passed her your question. What is your friend’s name, so I can book you both?
Saltanat.
Done: you at 12:00 and Saltanat at 13:30, with Aizhan. I’ll send a reminder the day before.
When customers write in Pavlodar
During the day people ask the price between other things, and they decide in the evening at home, after going back through the stories and reviews. The busiest weeks come before New Year, 8 March and Nauryz and in the toi season, and then people try to book two or three weeks ahead.
Busiest hours: 12:00 to 14:00 and 19:00 to 22:00
“I’m stuck at work, can I come at 17:00 instead of 15:00?” The agent checks the schedule and moves the visit.
Lunch-break questions about the price of a course and whether paying upfront earns a discount. The agent answers with the clinic’s own terms.
Late in the evening friends arrange to come together. The agent gives them two slots back to back.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Ертең сағат 17:00-де косметолог Айжан кеңес бере алады. Сізді жазып қояйын ба?
Здравствуйте! Завтра в 17:00 косметолог Айжан может провести консультацию. Записать вас?
What the agent takes off your hands
Books consultations and procedures
Works out what the client wants to book: a consultation, a one-off procedure or the next session of a course, and picks a time that fits the procedure’s length. The client record and the chat are saved in the CRM.
Answers on prices, courses and offers
Quotes your price list, course prices and the offers you added yourself, with their dates. The agent invents no discounts of its own and promises no results.
Leaves contraindications to the doctor
If a question touches on health, from an allergy to a recent operation, the agent doesn’t decide on its own. It replies that the doctor will discuss it, forwards the question to a specialist and offers the client a consultation straight away.
Stays with the client after a procedure
Reminds clients of the next session of a course and of a follow-up visit when it is due. It does not discuss a complaint after a procedure: it passes it straight to the specialist, and if the client feels unwell, asks them to call the clinic.
Catches the evening enquiries
Instagram messages, WhatsApp and Telegram arrive in one inbox, and the agent answers in all of them the same way, from one price list. Evening and night messages no longer wait until morning, and your receptionist can see who is already booked.
Pavlodar: local context
The centre of Pavlodar Region on the right bank of the Irtysh; the city grew from the Koryakovsky outpost, set up to guard salt production.
One of the main industrial cities of the north, with a full aluminium production cycle, an oil refinery and a chemical plant.
On summer evenings people stroll along the Irtysh embankment and swim at Usolka, and for holidays they head to the Bayanaul lakes.
In spring the dacha bus and tram routes open, and until autumn many families spend their weekends on the vegetable plot.
In Pavlodar visiting specialists from Almaty or Astana see clients from time to time, and bookings with them open for just a few days. The agent fills those days in advance through the chats, answers questions about the procedures from your price list and reminds clients the day before.
Areas and landmarks customers mention
the Irtysh embankment, Usolka, Khimgorodki, Lesozavod, Vtoroy Pavlodar
- Where
- Pavlodar Region
- Population
- over 330,000
- Customer languages
- Russian, Kazakh
- Where they write
- Instagram and WhatsApp
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh?
Yes. Clients can write in Kazakh, Russian or English, and the agent answers in the same language. If a client starts in Russian and then moves to Kazakh, the agent moves with her.
Can the agent tell a client whether a procedure suits them?
No. The agent can’t see the skin or know the client’s history, so it doesn’t judge. It says what a consultation costs, finds a time for it and sends the client’s question to the doctor in advance.
Does the agent know about our offers?
Yes, if you have entered them. The agent mentions an offer to anyone asking about the procedure and gives the terms exactly as you wrote them. It won’t give a discount “as a favour”: such requests go to your receptionist.
What does the agent say if a client feels unwell after a procedure?
It neither advises nor reassures. The message goes straight to the specialist who did the procedure, and the agent tells the client the question has been passed on and asks them, if things get worse, to call the clinic rather than wait for a reply in the chat.
Does it work if we have locations across the region?
Yes. Each location gets its own address, hours and staff. The agent asks where the customer would rather go, in Pavlodar or closer to home, and books there.
Can the agent hold back injection prices until the consultation?
Yes. The agent can answer such questions without figures: explain that the cost depends on the product and the amount and that the doctor will name it, and offer a consultation time straight away.
Put the agent to work in Pavlodar
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.