AI receptionist for aesthetic clinics in Karaganda
In Karaganda people hear about a good cosmetologist from stories and friends, and they write the same evening. The agent answers at once: what the procedure costs, whether there is an offer, when to come for a consultation, and books while the interest is still warm.
Hello! I had biorevitalisation with you the day before yesterday, and the little bumps still haven’t gone. Is that how it should be?
Hello! Only a specialist can judge that, so I’ve passed your message straight to Aizhan, your cosmetologist, and she’ll reply in this chat. If you get pain or strong swelling, don’t wait for a reply: call the clinic.
OK. I wanted to go to the banya at the weekend, is that all right?
That’s a question for the cosmetologist too; I’ve added it to your message. Your second session is on the 12th at 16:00: if Aizhan decides to move it, I’ll offer you another time.
Thanks.
You’re welcome! Her answer will come to this chat.
When customers write in Karaganda
In the morning it’s people booked for today: “can I come an hour later?” During the day there are short price questions, and in the evening long conversations about courses, offers and where to start. By night many are ready to book, and they need the answer right away.
Busiest hours: 12:00 to 14:00 and 19:00 to 22:00
The morning after a procedure: “the redness hasn’t gone”. The agent neither reassures nor advises: it passes the message to the cosmetologist at once.
Lunch-break questions about the price of a course and whether paying upfront earns a discount. The agent answers with the clinic’s own terms.
After the clinic closes, clients make up their minds and want to book straight away. The agent offers times over the next few days.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Ертең сағат 17:00-де косметолог Айжан кеңес бере алады. Сізді жазып қояйын ба?
Здравствуйте! Завтра в 17:00 косметолог Айжан может провести консультацию. Записать вас?
What the agent takes off your hands
Books consultations and procedures
Books friends, or a mother and daughter, into neighbouring slots when the schedule allows, and makes sure no specialist ends up with two clients at the same time.
Answers on prices, courses and offers
Says how long a procedure takes, whether a consultation comes first and what a full course costs. If the price depends on the area or the amount, the agent says so: the specialist will give the exact price.
Leaves contraindications to the doctor
Questions like “will it suit me?” and “what will the effect be?” are answered by the doctor at a consultation, not by the agent. It tells the client so plainly, passes the question to a specialist and books a convenient time.
Stays with the client after a procedure
When a client writes after a procedure, the agent doesn’t guess whether it’s normal: it brings in the cosmetologist who treated her. The next visit of the course stays in the diary unless the specialist decides otherwise.
Catches the evening enquiries
A client who writes on Instagram at midnight doesn’t have to wait until morning: the answer is already there. The agent gives the price, offers slots and books, and your receptionist starts the day with the schedule already filled in.
Karaganda: local context
The centre of Karaganda Region, a city that grew up on the mines of the Karaganda coal basin.
A major student city with medical, technical and classical universities.
The city is spread out, and Maikuduk or Yugo-Vostok is a fair way from the centre, so people usually look for a master or a doctor near their own district.
In summer people cool off at the Fyodorovka reservoir right in town, and at weekends they drive out to Karkaraly.
In Karaganda a sought-after cosmetologist is booked two or three weeks ahead. If a client cancels, the agent offers the freed time at once to those who asked for an earlier visit, so the specialist’s day doesn’t fall apart.
Areas and landmarks customers mention
Novy Gorod, Yugo-Vostok, Maikuduk, Prishakhtinsk, Mikhailovka, Bukhar-Zhyrau Avenue
- Where
- Karaganda Region
- Population
- over 520,000
- Customer languages
- Russian, Kazakh
- Where they write
- Instagram and WhatsApp
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh?
Yes. The client picks the language and the agent follows, answering in Kazakh, Russian or English. Prices, times and the address reach the client in the language they wrote in.
Can the agent tell a client whether a procedure suits them?
No. That is for the doctor to decide at a consultation, after an examination. The agent tells the client plainly that a specialist will answer, passes the question on with the chat and offers a consultation time.
Does the agent know about our offers?
It knows the ones you have added, with their terms and dates. If an offer has an end date, the agent tells the client. It invents no discounts or gifts of its own.
What does the agent say if a client feels unwell after a procedure?
It calls in the specialist straight away: the message goes to whoever did the procedure, with the chat. The agent assesses nothing itself, and if the client writes about strong pain or swelling, it asks them not to wait but to call the clinic.
Does it work if we have locations across the region?
Yes. Each location gets its own address, hours and staff. The agent asks where the customer would rather go, in Karaganda or closer to home, and books there.
Can the agent hold back injection prices until the consultation?
Yes. The agent can answer such questions without figures: explain that the cost depends on the product and the amount and that the doctor will name it, and offer a consultation time straight away.
Put the agent to work in Karaganda
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.