AI receptionist for aesthetic clinics in Temirtau
In Temirtau people hear about a good cosmetologist from stories and friends, and they write the same evening. The agent answers at once: what the procedure costs, whether there is an offer, when to come for a consultation, and books while the interest is still warm.
Hello! I saw an offer on facial cleansing in your stories. Is it still on? A friend and I want to come together.
Hello! Yes, the offer runs until the end of the month: a facial cleansing for 9,000 tenge instead of 11,000. On Saturday Aigerim, our cosmetologist, has two slots in a row, at 12:00 and 13:30. Shall I book you both?
Yes! I do get breakouts though, can I still have a cleansing?
Whether a cleansing is right for you, the cosmetologist will decide when she sees your skin before the procedure; I’ve already passed her your question. What is your friend’s name, so I can book you both?
Aruzhan.
Done: you at 12:00 and Aruzhan at 13:30, with Aigerim. I’ll send a reminder the day before.
When customers write in Temirtau
In Temirtau before holidays and tois the cosmetologist’s diary fills up weeks ahead, and the questions pour in every evening. In an ordinary week most messages come at lunchtime and after 19:00, and at weekends from first thing in the morning.
Busiest hours: 12:00 to 14:00 and 19:00 to 22:00
The morning after a procedure: “the redness hasn’t gone”. The agent neither reassures nor advises: it passes the message to the cosmetologist at once.
Messages sparked by a post: “I want the same, how much is it?” The agent gives the procedure price and offers a consultation.
After the clinic closes, clients make up their minds and want to book straight away. The agent offers times over the next few days.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Косметолог кеңесі 7 000 теңге тұрады. Сенбі күні сағат 12:00-де бос уақыт бар. Сізді жазып қояйын ба?
Здравствуйте! Консультация косметолога стоит 7 000 тенге. Есть свободное время в субботу в 12:00, записать вас?
What the agent takes off your hands
Books consultations and procedures
Books friends, or a mother and daughter, into neighbouring slots when the schedule allows, and makes sure no specialist ends up with two clients at the same time.
Answers on prices, courses and offers
Clients often ask “how much is the whole course?” and “is a package cheaper?”. The agent answers from your price list, and how many sessions a particular client needs is for the specialist to decide.
Leaves contraindications to the doctor
Questions like “will it suit me?” and “what will the effect be?” are answered by the doctor at a consultation, not by the agent. It tells the client so plainly, passes the question to a specialist and books a convenient time.
Stays with the client after a procedure
Between the sessions of a course the agent keeps track of the dates: it sends a reminder the day before the next procedure, and if the client wants to move it, offers the nearest slots, while whether the new date works is up to the specialist.
Catches the evening enquiries
Replies to your stories and questions sparked by a post land in Instagram messages at any hour, and the agent answers them at once: the price, free slots, a booking. In the morning your receptionist finds the bookings already made.
Temirtau: local context
A steel town next to Karaganda, nicknamed the Magnitogorsk of Kazakhstan.
It grew from a settlers’ village on the Nura river, and the Samarkand Reservoir spreads out beside the plants.
Life revolves around the steel plant: buses run from the microdistricts straight to the workshops, and Metallurgist’s Day is the biggest holiday in town.
Karaganda is right next door and a daily commute for many residents, to work or to university, while summer is spent on the reservoir beaches.
In Temirtau there are few cosmetologists, often one specialist with a small practice. While she works, the agent answers Instagram and WhatsApp, books and moves visits, and in the evening all she has to do is check tomorrow’s schedule.
Areas and landmarks customers mention
the Old Town, Sotsgorod, Metallurgov Avenue, the Samarkand Reservoir
- Where
- Karaganda Region
- Population
- over 160,000
- Customer languages
- Russian, Kazakh
- Where they write
- Instagram and WhatsApp
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh?
Yes. The client picks the language and the agent follows, answering in Kazakh, Russian or English. Prices, times and the address reach the client in the language they wrote in.
Can the agent tell a client whether a procedure suits them?
No, and it doesn’t promise results either. Anything about skin, health or the expected effect is discussed by the doctor. The agent’s job is to answer about price and time, book, and pass the client’s questions to the doctor in advance.
Does the agent know about our offers?
It knows the ones you have added, with their terms and dates. If an offer has an end date, the agent tells the client. It invents no discounts or gifts of its own.
What does the agent say if a client feels unwell after a procedure?
It calls in the specialist straight away: the message goes to whoever did the procedure, with the chat. The agent assesses nothing itself, and if the client writes about strong pain or swelling, it asks them not to wait but to call the clinic.
Can people book after their shift?
Yes. Many people write after their shift, late in the evening or at night. The agent answers at once and offers the nearest free time, early mornings and weekends included.
Can the agent hold back injection prices until the consultation?
Yes. You decide which prices the agent gives. For example, cleansing and peels with prices, and injectables only after a consultation: then the agent says exactly that and offers to book one.
Put the agent to work in Temirtau
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.