AI receptionist for aesthetic clinics in Kyzyl-Kiya
In Kyzyl-Kiya clients often ask not just the price of a procedure but whether there is a discount on a course or an offer this month. The agent answers from your price list and the offers you added yourself, books a consultation and passes questions about contraindications to the specialist.
Hi! I had a peel with you yesterday, and today my skin is flaking and stings a little. Is that normal?
Hello! Only a specialist can judge that. I’ve already passed your message on, and Nilufar, your cosmetologist, will reply to you here in this chat.
Can I wash my face today?
Nilufar will advise on that too; I’ve added your question to the message. If it gets worse, don’t wait for a reply here and call the clinic straight away.
OK. Is my next peel still on Thursday?
Yes, you’re booked for Thursday at 16:00. If Nilufar decides to move it, I’ll message you and offer another time.
When customers write in Kyzyl-Kiya
Messages come unevenly: quiet in the morning, price questions at lunch, and in the evening those who have made up their mind and want to book. On Friday evenings there are many requests for a Saturday slot, since many people work late on weekdays.
Busiest hours: 10:00 to 12:00 and 18:00 to 21:00
The morning after a procedure: “it’s red, is that normal?” The agent passes it to the doctor at once.
Lunch-break price questions after seeing a procedure on Instagram.
After-work messages when the clinic is already closed. The agent answers at once and books a consultation.
Answers in Kyrgyz and Russian
The agent replies in the language the customer wrote in and does not switch unless asked. Here is the same reply in both.
In the south customers also write in Uzbek, and the agent answers in Uzbek too.
Саламатсызбы! Эртең саат 16:00дө Нилуфар косметологдо бош убакыт бар. Сизди консультацияга жазып коёюнбу?
Здравствуйте! Завтра в 16:00 есть свободное время у косметолога Нилуфар. Записать вас на консультацию?
What the agent takes off your hands
Books consultations and procedures
Checks your doctors’ and cosmetologists’ schedules in Altegio and offers the client the nearest free slots. The booking shows up in the journal at once, and the client’s contact is saved in Bitrix24 or amoCRM. If you use none of these systems, bookings and clients are kept in the built-in Solwees CRM.
Answers prices and procedures
Knows your price list and answers what a procedure or a course costs, how long a session takes and whether a consultation comes first. It makes no promises about results: that is a conversation for the doctor.
Leaves contraindications to the doctor
Pregnancy, breastfeeding, medication, allergies: only the doctor decides whether a procedure fits. The agent passes those questions to the doctor with a summary of the chat and books the client a consultation.
Stays in touch after a procedure
Sends a reminder the day before, and when the next session of a course is due, it offers to book it. It does not discuss complaints after a procedure: it forwards them to the specialist straight away.
Kyzyl-Kiya: local context
One of the larger towns of the south, grown around coal mining.
People from surrounding villages come here for services.
Customers write in Kyrgyz, Uzbek and Russian.
In a small town a cosmetologist often works alone and cannot answer messages in the middle of a procedure. The agent takes the chats over: quotes prices, books consultations and sends reminders.
Areas and landmarks customers mention
the town centre, the bazaar, the miners’ quarter
- Where
- Batken Region
- Customer languages
- Kyrgyz, Uzbek, Russian
- Where they write
- Instagram and WhatsApp
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer in Kyrgyz?
Yes. Clients write however suits them: Kyrgyz, Uzbek, Russian or English, and get the answer in the same language. If a client moves from Russian to Kyrgyz mid-conversation, the agent carries on in Kyrgyz too.
Will the agent tell a client whether a procedure suits them?
No. Whether a procedure fits, any contraindications and the result to expect are the doctor’s call. The agent books a consultation and passes the question to the doctor with a summary of the chat.
Where do bookings live?
Where you already work. The agent keeps the appointment book in Altegio and sends client cards and requests to Bitrix24 or amoCRM. If you have no system yet, everything is saved in the built-in Solwees CRM.
What does the agent do if a client is worried after a procedure?
It gives no advice of its own. The message goes straight to the specialist who did the procedure, with the chat attached, and the client is told the question has been passed on. If someone says they feel unwell, the agent asks them not to wait and to call the clinic.
Does it make sense for a small team?
Yes. In Kyzyl-Kiya a business is often one or two people who serve customers and answer chats at the same time. The agent takes the chats over so you can keep working.
How do I try it?
Sign up, connect the clinic’s Instagram or WhatsApp and upload your price list with procedures. The first 7 days are free, no card needed, and within days you can see how the agent answers and books.
Put the agent to work in Kyzyl-Kiya
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.