AI receptionist for aesthetic clinics in Tashkent
Before a wedding, Navruz or a holiday, clients in Tashkent write to several clinics at once and choose whichever answers first. The agent replies within the minute: quotes prices, offers a time and books a consultation. It never promises a result; that is for the doctor to discuss.
Hello! My daughter is getting married in October. We’d like to look after our skin before the wedding, hers and mine. Where do we start?
Hello, and congratulations! It’s best to start with a consultation: the cosmetologist will look at your skin and plan the procedures around the wedding date. A consultation is 200,000 sum. I can book you both back to back on Saturday, at 11:00 and 11:30, with Dr Yulduz.
Yes, please. Can we have a facial cleaning the same day?
A facial cleaning starts at 350,000 sum. Whether to do it the same day is for the doctor to decide at the consultation. You’re both booked for Saturday, 11:00 and 11:30, with Dr Yulduz.
Great, thank you!
I’ll send a reminder on Friday evening. See you on Saturday!
When customers write in Tashkent
Mornings bring reschedules, the afternoon brings price questions, and most bookings arrive late in the evening, often as Telegram voice messages. Before Navruz and 8 March the cosmetologists’ free time runs out sooner than usual.
Busiest hours: 12:00 to 14:00 and 20:00 to 23:00
The day after a procedure a question about the skin arrives. The agent gives no advice and forwards the message to the specialist at once.
A lunchtime voice message: a client lists three procedures and asks what they come to together. The agent adds them up from the price list.
A bride writes two months before the wedding and asks for her procedures to be set out by date. The agent books a consultation; the doctor will draw up the plan.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Kosmetolog Yulduz payshanba kuni soat 17:00 da boʻsh. Sizni konsultatsiyaga yozib qoʻyaymi?
Здравствуйте! Косметолог Юлдуз свободна в четверг в 17:00. Записать вас на консультацию?
What the agent takes off your hands
Books consultations and procedures
Knows which specialist does which procedures and books the first consultation or the next session of a course. The booking appears wherever you already keep them, so nobody has to copy it across by hand.
Answers from prices and offers
Quotes your price list, how long a procedure takes and what a course costs. It mentions only the offers you added yourself and never promises a result: what to expect is for the doctor to explain.
Understands voice messages
The agent understands a Telegram voice message just as it does text, in Uzbek and in Russian. It replies in writing rather than by voice, so the client can always look back at the price, the address and the booking time.
Leaves the decision to the doctor
Clients often send a photo and ask what would suit them. The agent gives no advice from a picture: the chat and the photo go to the doctor, and the client is offered a consultation time where the doctor can see the skin in person.
Keeps a course on track
Sends a reminder before every session and helps move the visit if the client can’t make it. Complaints and questions about how she feels after a procedure go straight to the specialist; the agent does not answer them.
Tashkent: local context
The capital of the country and the largest city in Central Asia, with over 3 million people.
The country’s business and transport hub, with the first metro in Central Asia.
Telegram replaced the phone call here long ago: people ask the price, check the address and move a visit there, often from a traffic jam or from work.
In summer the daytime heat pushes life into the evening: after sunset people head out to parks, cafes and salons, and chats only quieten down at night.
In Tashkent clients also come from other regions to have done in one trip what they cannot get at home. They plan the visit ahead and ask about prices, how long procedures take and whether the consultation and the procedure can be on the same day. The agent answers from your price list and clinic rules and books the dates of the trip.
Areas and landmarks customers mention
Chilanzar, Yunusabad, Sergeli, Karakamysh, TTZ, Beshagach, Chorsu, Alay Bazaar
- Where
- the capital
- Population
- over 3 million
- Customer languages
- Uzbek, Russian, English
- Where they write
- Instagram and Telegram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer clients in Uzbek?
Yes. Clients write in Uzbek, Russian or English, and the agent answers in the same language, voice messages included. Uzbek arrives in both Latin and Cyrillic script, and the agent understands both.
Can the agent choose a procedure from a photo?
No. A photo does not show what matters: how the skin reacts, what procedures came before, what the client is taking. So the agent books her a consultation and leaves the picture and the question in the chat for the doctor.
Does the agent know about offers and course discounts?
Yes. You describe the course discount, the gift with a procedure or the birthday price yourself, and the agent tells clients exactly that. If there is no offer, the agent says so and gives the usual price from your list.
Can several people be booked at once?
Yes. A mother and her daughters, sisters, friends: the agent finds times so that everyone comes on the same day, books each of them with her own specialist and reminds whoever made the booking the day before.
Does the agent understand Telegram voice messages?
Yes. In Tashkent many people talk rather than type. The agent understands a Telegram voice message and answers in text: quotes the price, offers a free time and books.
How do I try it?
Create an account, connect the messengers your clients use and upload your price list. The trial is 7 days, no card needed. You can message the agent yourself first, as a client would, and see how it answers.
Put the agent to work in Tashkent
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.