AI receptionist for aesthetic clinics in Urgench
In Urgench clients often book in pairs or groups: with a mother, a sister or a friend. The agent finds times so that everyone comes on the same day, quotes your price list and sends reminders, passing health questions to the doctor.
Hello! My daughter is getting married in October. We’d like to look after our skin before the wedding, hers and mine. Where do we start?
Hello, and congratulations! It’s best to start with a consultation: the cosmetologist will look at your skin and plan the procedures around the wedding date. A consultation is 150,000 sum. I can book you both back to back on Saturday, at 11:00 and 11:30, with Dr Lobar.
Yes, please. Can we have a facial cleaning the same day?
A facial cleaning starts at 250,000 sum. Whether to do it the same day is for the doctor to decide at the consultation. You’re both booked for Saturday, 11:00 and 11:30, with Dr Lobar.
Great, thank you!
I’ll send a reminder on Friday evening. See you on Saturday!
When customers write in Urgench
There are few messages before lunch. On the break clients check prices, and after work they write with their minds made up, often in a Telegram voice message. Before Navruz and in the wedding season a good cosmetologist’s diary fills up within days.
Busiest hours: 12:00 to 14:00 and 19:00 to 23:00
The day after a procedure a question about the skin arrives. The agent gives no advice and forwards the message to the specialist at once.
A lunchtime voice message: a client lists three procedures and asks what they come to together. The agent adds them up from the price list.
After talking it over at home, clients book a consultation. The agent answers at once and offers a time.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Kosmetolog Lobar payshanba kuni soat 17:00 da boʻsh. Sizni konsultatsiyaga yozib qoʻyaymi?
Здравствуйте! Косметолог Лобар свободна в четверг в 17:00. Записать вас на консультацию?
What the agent takes off your hands
Books consultations and procedures
Knows which specialist does which procedures and books the first consultation or the next session of a course. The booking appears wherever you already keep them, so nobody has to copy it across by hand.
Answers from prices and offers
Quotes your price list, how long a procedure takes and what a course costs. It mentions only the offers you added yourself and never promises a result: what to expect is for the doctor to explain.
Understands voice messages
The agent understands a Telegram voice message just as it does text, in Uzbek and in Russian. It replies in writing rather than by voice, so the client can always look back at the price, the address and the booking time.
Leaves the decision to the doctor
Clients often send a photo and ask what would suit them. The agent gives no advice from a picture: the chat and the photo go to the doctor, and the client is offered a consultation time where the doctor can see the skin in person.
Keeps a course on track
A course of several sessions is easy to lose track of. The agent reminds the client of each session in advance, and if she misses one, offers a new time. It does not discuss questions after a procedure; it forwards them to the cosmetologist.
Urgench: local context
The centre of Khorezm Region, on the Shavat canal not far from the Amu Darya.
Urgench airport is the air gateway to Khiva, and a monument to al-Khwarizmi stands in the city centre.
Khorezm has its own dialect and its own wedding customs, and at weddings here people always dance the lazgi.
Tourists usually just pass through Urgench on the way to Khiva, while the city itself gets on with everyday life: work, study, the bazaar.
For clients from the districts the trip into the regional centre takes half a day, so they ask for the consultation and the procedure to be close together. If the doctor allows it, the agent books it that way and sends the address and a landmark the evening before.
Areas and landmarks customers mention
the Dehqon Bazaar, Sputnik, Al-Khwarizmi Street, the railway station
- Where
- Khorezm Region
- Population
- over 150,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer clients in Uzbek?
Yes. The agent answers in Uzbek, Russian or English, in whichever language the message came in. If a client starts in Uzbek and then asks about the price in Russian, the agent simply carries on in Russian.
Can the agent choose a procedure from a photo?
No. A photo does not show what matters: how the skin reacts, what procedures came before, what the client is taking. So the agent books her a consultation and leaves the picture and the question in the chat for the doctor.
Does the agent know about offers and course discounts?
Yes, if you have added them. The agent mentions only the offers in your settings and never invents its own. When an offer ends, just remove it and the agent stops mentioning it.
Can several people be booked at once?
Yes, in one chat. The agent checks who needs which procedure, books the visits back to back or at the same time with different specialists, and sends one reminder for everyone.
Can one account run several locations?
Yes. Each location has its own address, hours and staff. The agent asks which is closer for the customer, in Urgench or in the district, and books the right one.
How do I try it?
You can start today: connect the clinic’s Instagram and Telegram, add your procedures, prices and specialists. For seven days the agent works free, with no card linked, and you can see every conversation it has.
Put the agent to work in Urgench
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.