AI receptionist for barbershops in Kerben
In a small barbershop in Kerben the barbers have clippers in hand all day and no time to answer WhatsApp. The agent answers for them: quotes the price of a haircut, offers a free time and books.
Hi! Do you cut kids’ hair? My son is six, we’d like it done before Monday.
Hello! Yes, we do. A kids’ haircut is 350 som. Tomorrow we have 10:30 and 12:00 with Ulan. Which time suits you?
Let’s do 10:30
Booked for tomorrow at 10:30: kids’ haircut with Ulan.
Thanks! He’s a bit scared of the clippers, is that OK?
That’s fine, I’ve let the barber know. See you tomorrow!
When customers write in Kerben
Most messages arrive in the evening and at the end of the week, especially on Friday and before a toi. That is when every barber is busy, and a client who waits more than a few minutes goes to the barbershop next door.
Busiest hours: 10:00 to 12:00 and 16:00 to 20:00
Morning messages to secure a slot after work.
Lunch-break questions: how much is a fade, is any barber free today?
Friday evening: everyone wants a haircut before the weekend and the toi. The barbers are cutting, the agent answers the chats.
Answers in Kyrgyz and Russian
The agent replies in the language the customer wrote in and does not switch unless asked. Here is the same reply in both.
In the south customers also write in Uzbek, and the agent answers in Uzbek too.
Саламатсызбы! Бүгүн саат 19:00дө чач кырктырууга бош убакыт бар. Сизди жазып коёюнбу?
Здравствуйте! Сегодня в 19:00 есть свободное время на стрижку. Записать вас?
What the agent takes off your hands
Books with the right barber
Sees free slots in Altegio or DIKIDI and books straight away: regulars with their own barber, new clients with whoever is free first. No journal yet? Schedules live in the built-in Solwees CRM.
Answers prices and services
Quotes your price list: haircut, fade, beard, kids’ cut, grey blending. Says how long the visit will take.
Reminds and reschedules
Sends a reminder the day before and on the morning of the visit. If a client’s plans change, the agent moves the booking, and the freed time can go to someone else.
Hands the tricky ones to you
If a client is unhappy with a cut or asks for a discount, the agent does not argue and promises nothing itself. It hands the conversation to your front desk, who see at once what it was about.
Kerben: local context
The centre of Aksy District in Jalal-Abad Region.
A town in the mountainous part of Aksy District, where people from surrounding villages come for services.
In a small town many men have gone to the same barber for years, and on Fridays and before a toi there is a queue. The agent answers on WhatsApp, suggests a free time and books those who would rather not wait. Clients write in Kyrgyz and Uzbek, and the agent replies in the same language.
Areas and landmarks customers mention
the town centre, the bazaar
- Where
- Jalal-Abad Region
- Customer languages
- Kyrgyz, Uzbek, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
- Solwees CRM
Frequently asked questions
Does the agent answer in Kyrgyz?
Yes. It replies in the language the client wrote in: Kyrgyz, Uzbek, Russian or English. The language can change within one chat.
Where do bookings live?
If your journal is in Altegio or DIKIDI, the agent puts bookings straight into it and checks the barbers’ schedules there. Your client base can live in Bitrix24, and if you use none of these, the built-in Solwees CRM will do.
What if a client wants to walk in without booking?
The agent follows your rules: if you take walk-ins, it says so. It also offers the nearest free slot right away, so the client does not have to queue.
What if a client asks something the agent does not know?
It does not make an answer up. It passes the question to your front desk with a summary and tells the client a person will reply.
Does it make sense for a small team?
Yes. In Kerben a business is often one or two people who serve customers and answer chats at the same time. The agent takes the chats over so you can keep working.
How do I try it?
Sign up and connect the barbershop’s WhatsApp or Instagram, which takes a few minutes. Add services, prices and barbers, and the agent starts answering clients. The first 7 days are free, no card needed.
Put the agent to work in Kerben
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.