AI receptionist for customer support in Samarkand
In Samarkand support usually runs on a small shift, but messages keep coming after it ends: in the evening, at weekends, on Navruz. The agent handles the common questions from your knowledge base at any hour and leaves the hard cases for operators with a ready description.
Hello! Can I move my trial lesson to another day?
Hello! Yes, once, as long as it’s at least 3 hours before the start. You can do it in your account, under “Schedule”.
Thanks. One more thing: I paid for the course on Monday, but the lessons in my account are still locked.
Could you tell me the phone number the account is registered to, and send a photo or screenshot of the receipt?
The account is on this same number. Screenshot sent.
Thank you, I’ve attached the screenshot. I’ve opened request 5124 and passed it to the payments team with a summary of our chat. Nilufar will check the payment and answer you in this chat.
When customers write in Samarkand
In the morning people write about what went wrong the night before, during the day they ask about payments and deadlines, and in the evening long voice messages with complaints arrive. At night and on holidays there are no operators, and by morning a long feed of unread messages is waiting for them.
Busiest hours: 09:00 to 12:00 and 18:00 to 22:00
First thing in the morning: people whose evening went wrong, a payment that failed, a code that never arrived.
Afternoon questions about deadlines, terms and documents. The agent answers from the knowledge base.
Late in the evening someone writes that they have paid but have no access. The agent asks for a screenshot of the receipt and leaves a ready request for an operator.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
Many people here speak Tajik at home, and the agent answers in Tajik too.
Assalomu alaykum, Lobar! 7316-raqamli murojaatingiz operatorga yuborildi, javob shu chatga keladi.
Лобар, здравствуйте! Ваше обращение №7316 передано оператору, ответ придёт в этот чат.
What the agent takes off your hands
Answers from your knowledge base
How to pay, how to get a refund, how long to wait, where to find the contract: the agent answers from your articles and rules. If the answer is not in the base, it says so and calls an operator rather than making something up.
Understands voice messages
Customers often talk rather than type, sometimes for a minute or more. The agent understands Telegram voice messages, replies in text and adds a short summary to the request, so the operator does not have to listen to the recording.
Collects the details
The contract or order number, the phone, what happened and when, a screenshot of the error or a photo of the receipt: the agent asks for whatever your operators need before it hands the request over.
Hands over with the history
Opens a request in your CRM or the built-in Solwees CRM and hands it to an operator along with the chat and a summary. The customer sees they have been heard, and the operator starts with the point.
Works nights and holidays
On Navruz, on public holidays and at night the agent answers just as it does on an ordinary weekday, in Uzbek and Russian. After the holidays operators work through ready requests, not a feed of messages.
Samarkand: local context
The centre of Samarkand Region and one of the oldest cities in Central Asia, famous since the days of the Silk Road.
The Registan, Gur-e-Amir and Shah-i-Zinda are part of a UNESCO World Heritage Site.
The city splits into the old part, with its mahallas around the Registan, and the newer part along the shady University Boulevard, always full of students.
For locals the morning starts at the Siab Bazaar, where they go for bread, fruit and news, and in the evening life moves back to the mahalla.
In Samarkand many companies serve the whole region, and customers write from districts that are hours away from the office. The agent settles from the knowledge base what people used to travel in for, and hands the rest to an operator as a ready request.
Areas and landmarks customers mention
the Registan, Siab Bazaar, University Boulevard, the railway station, Mikrorayon, Sattepo
- Where
- Samarkand Region
- Population
- over 550,000
- Customer languages
- Uzbek, Tajik, Russian, English
- Where they write
- Telegram, website chat and WhatsApp
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Slack- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes. The agent answers in the language the customer chose: Uzbek, Tajik, Russian or English. If the customer moves to another language mid-conversation, the agent follows.
What are the agent’s answers based on?
Only on what you have given it: instructions, terms, price lists, answers to typical questions. When your terms change, update the material, and from the next message the agent answers the new way.
Where do the requests go?
Into your CRM or the built-in Solwees CRM, together with the chat and a summary. Your team gets a notification about each new request, so an operator can pick it up without delay.
What if the answer is not in the knowledge base?
Then the agent does not guess. It gathers what the operator will need, opens a request and tells the customer that the question is with a member of staff and the answer will come in this same chat.
Will the operator see the whole conversation?
Yes. The request arrives with the chat history, voice messages, photos and a short summary on top. The operator replies in the same chat, and the customer does not have to repeat anything.
How do I try it?
Connect Telegram or your website chat, upload your knowledge base and watch the agent answer your customers. The first 7 days are free, no card needed.
Put the agent to work in Samarkand
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.