AI receptionist for customer support in Uzbekistan
From Tashkent to Khiva and the Fergana Valley customers write on Telegram and expect an answer straight away. Pick your town to see an example conversation, the busiest hours and what is different locally.
Hello! How many days does a parcel stay at the pick-up point?
Hello! A parcel waits at the pick-up point for 5 days and then goes back to the sender. If you can’t make it, the time can be extended once by 3 days: just write here.
Voice message, 0:31
I’ve listened to your message: the courier was due to bring another order today by 18:00, but didn’t come and didn’t call. Could you give me the tracking number, please?
It’s 48213.
Thank you. I’ve opened request 7316 and passed it to an operator with a summary of our chat. Yulduz will check with the courier and write to you here, so you won’t need to repeat anything.
2 towns in 2 regions
Why it fits Uzbekistan
Telegram instead of a call. Almost everything is settled on Telegram here: prices, bookings, moving a visit. The agent answers there, and on Instagram and WhatsApp too.
Uzbek and Russian in one conversation. A customer may start in Uzbek and carry on in Russian. The agent answers in their language, and in Tajik in Samarkand and Bukhara.
Voice messages. Many people record a voice message instead of typing. The agent understands Telegram voice messages and answers in text, so no request is lost.
Start with your town
Connect your messengers, add services and prices, and the agent starts answering the same day.