AI receptionist for customer support in Shymkent
Questions about warranties, delivery and timing arrive in Shymkent in the evening, when the family is home and there is time to deal with purchases. The agent answers what is in the knowledge base, and for the rest collects photos, the contract number and the address and passes them to a specialist.
Hello! What’s the warranty on a fitted kitchen?
Hello! The carcass and fronts are covered for 24 months, the fittings for 12 months from the installation date. The terms are in your contract, in the “Warranty” section.
It was installed in May, and now two cabinet doors are sagging.
Since it was installed in May, the fittings are still under warranty. Please send your contract number, photos of the doors and your address, and I’ll pass the request to the service department.
Contract 3107, photos sent. Address: 12 Baitursynov Street, flat 45.
Thank you. I’ve opened request 4462 and passed it to the service department with the photos and the chat. Aruzhan will write to you here and offer a time for the fitter.
When customers write in Shymkent
Customers in Shymkent write in three languages and expect an answer the same evening. The agent answers what is in the knowledge base and puts together complete requests for specialists, so they can be picked up first thing in the morning.
Busiest hours: 10:00 to 13:00 and 19:00 to 22:00
Morning: how long does furniture delivery to an outlying district take? The agent answers from the terms in the knowledge base.
Afternoon, a message in Uzbek: can the assembly be moved to the weekend? The agent answers in Uzbek and passes the request to your staff.
Evening: a warranty question with photos of sagging cabinet doors. The agent answers from the terms and opens a request for the service department.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
In the south many people also write in Uzbek, and the agent answers in Uzbek too.
№5127 өтінімді ашып, хат алмасумен бірге маманға жібердім. Ол сізге осы чатта жауап береді.
Открыла обращение №5127 и передала его специалисту вместе с перепиской. Он ответит вам здесь, в этом чате.
What the agent takes off your hands
Answers from your knowledge base
Rules, prices, instructions, deadlines, warranty terms: the agent answers from the material you added and makes up nothing that is not there.
Collects the details
Asks for the contract or order number, what happened and when, what the customer has already tried, and asks for a photo or screenshot. The specialist opens the request and sees the point at once.
Hands over with the history
Anything that needs a human decision (a refund, a dispute, an exception to the rules) the agent does not decide itself: it hands the request to your staff and tells the customer the answer will come in the same chat.
Never guesses a status
The agent never invents the status of a payment, an order or a contract and does not look into your records. It collects the details and passes the question to someone who can check.
Answers at night and on holidays
During Nauryz, over New Year and at night the agent answers just as it does in the daytime. After the holidays your staff start with ready requests instead of a hundred unread messages.
Shymkent: local context
The third city in Kazakhstan to pass a million people, after Almaty and Astana, and the former centre of South Kazakhstan Region.
An old caravan town that grew around a citadel, and today also an industrial centre with an oil refinery and a pharmaceutical plant.
In the summer heat the city goes quiet by noon and comes alive in the evening, when people head out to parks and bazaars and messages keep coming until night.
The city keeps taking in nearby villages, many families live in private houses, and relatives from all around come to Shymkent for a toi.
In Shymkent companies serve the city and the districts around it, and support hears Kazakh, Russian and Uzbek. The agent answers in the customer’s language and hands the specialist a request with a summary, so nobody has to translate the chat.
Areas and landmarks customers mention
Nursat, Samal-1, Kaitpas, Shapagat, Akzhaiyk, Tauke Khan Avenue, Ordabasy Square, the Upper Market
- Where
- city of national significance
- Population
- over 1 million
- Customer languages
- Kazakh, Russian, Uzbek
- Where they write
- Telegram, WhatsApp and website chat
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Slack- Solwees CRM
Frequently asked questions
Where does the agent get its answers?
From your knowledge base: articles, rules, prices, instructions and answers to common questions. You add and edit the material yourself, and the agent answers from the new version straight away.
What happens if the answer is not in the knowledge base?
The agent tells the customer plainly that it will check with a colleague, collects the details and creates a request with the chat. Your staff reply in the same chat, and the customer does not have to repeat anything.
Can the agent see the status of an order or contract?
No. The agent does not look into your records and does not guess a status. It takes the number and the details and passes the question to someone who will check and reply.
Where do the requests go?
Into your CRM or the built-in Solwees CRM, with a summary and the whole chat. Your team is notified of each new request and sees what the agent has already found out.
Does the agent answer in Kazakh and Uzbek?
Yes. The agent works in Kazakh, Russian, Uzbek and English and answers in whichever language the customer wrote in. Messages that mix two languages do not throw it.
Where do we start?
Connect the channel your customers use, upload your knowledge base and decide which questions the agent passes to your staff. The first 7 days are free, no card needed.
Put the agent to work in Shymkent
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.