AI receptionist for customer support in Kazakhstan
From Almaty and Astana to Atyrau and Petropavl customers write in messengers and expect a quick answer. Pick your town to see an example conversation, the busiest hours and what is different locally.
Hello! How do I freeze my membership? I’m going away on a work trip for three weeks.
Hello! You can freeze it in the club app under “Membership” or at reception. Under the club’s rules an annual membership can be frozen for up to 30 days a year, and those days are added to the end of the term.
Great, thanks. One more thing: I was charged twice for this month.
We’ll sort it out. Please send your contract number or the phone number the membership is under, and the dates of both charges.
Contract 18342, charged on 1 and 2 October.
Thank you. I’ve opened request 7715 and passed it to accounts with this chat. Aizhan will reply to you here during working hours, and you won’t need to explain anything again.
3 towns in 3 regions
Why it fits Kazakhstan
WhatsApp is the phone. Prices, bookings and rescheduling are settled on WhatsApp, and people choose from photos on Instagram. The agent connects to both and to Telegram and answers the same way on each.
Kazakh and Russian in one chat. Customers write the way they like, sometimes in both languages in one message. The agent answers in their language, and in the south in Uzbek too.
An answer while everyone is busy. Most messages arrive in the evening, at weekends and around the big holidays, when staff are with customers or already home. The agent answers at once and books on its own.
Start with your town
Connect your messengers, add services and prices, and the agent starts answering the same day.