AI receptionist for clinics and dental practices in Aktau
While a doctor in Aktau is with a patient and the receptionist is checking someone in, questions about prices and free times pile up on WhatsApp. The agent answers them at once, books with the right specialist and sends a reminder the day before.
Good evening! A tooth at the bottom left has been aching for two days, and it gets worse at night. Could I come tomorrow morning?
Good evening! Tomorrow morning we have 9:00 or 10:30 with Dr Zhanar. An examination is 4,000 tenge. Which time shall I book?
9:00, please. My cheek is a little swollen, is that dangerous?
You’re booked for tomorrow at 9:00 with Dr Zhanar. Only a doctor can assess swelling, so I’ve already passed your message to her. If it gets worse tonight, don’t wait for the morning: call an ambulance.
Understood, thank you.
I’ll send a reminder with the address at 8:00. If your plans change, just write here.
When customers write in Aktau
The morning starts with messages about pain: someone slept badly and wants to see a doctor today. During the day people write briefly, between other things, and in the evening come questions about planned treatment and appointments for the children. The patient goes to whoever answered that same evening.
Busiest hours: 08:00 to 10:00 and 18:00 to 22:00
Before opening: “my tooth ached all night, is there a slot today?” The agent offers the first free time straight away.
Lunch-break questions about cost: a crown, an implant, a cleaning. The agent answers from the price list, marked “from”.
Late in the evening, with the clinic closed: “it hurts, book me in for the morning”. The agent books and leaves the question for the doctor.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Бейсенбі күні сағат 15:30-да Жанар дәрігер тіс тазалауға қабылдай алады. Сізге бұл уақыт ыңғайлы ма?
Здравствуйте! В четверг в 15:30 врач Жанар может принять вас на чистку зубов. Вам удобно это время?
What the agent takes off your hands
Books with the right doctor
Sees each doctor’s free hours and never puts two patients in the same slot. A new patient is saved in the CRM together with the chat, so your receptionist has nothing to copy over by hand.
Quotes your price list
Quotes prices exactly as your list has them: consultation, cleaning, filling, marked “from” where the cost depends on the case. The final cost of treatment comes from the doctor after the examination, and the agent tells the patient so.
Explains preparation from your instructions
Whether to give blood on an empty stomach, what to bring to a first appointment, how to get there and where to park: the agent answers in the words the clinic itself wrote in its instructions. Anything they don’t cover, it doesn’t fill in: it asks a member of staff.
Makes no diagnoses
The agent does not interpret a patient’s complaint or guess at it. It passes it to the doctor word for word and books the earliest time, and if someone is suddenly much worse, it asks them not to wait but to call an ambulance.
Sends reminders, moves visits
Messages the patient the day before and on the morning of the visit, in their language. If they can’t make it, the agent offers another day at once and gives the old slot to someone waiting for an earlier time.
Aktau: local context
The centre of Mangystau Region and a port city on the eastern shore of the Caspian, built in the desert in Soviet times.
There are hardly any streets in the usual sense: an address is written as microdistrict, building and flat numbers.
In summer holidaymakers come to the sea from all over the country, the beaches and the seafront are busy until night, and businesses work almost without a day off.
Plenty of residents go off on rotation to the oil fields and offshore service companies, so customers often write from another town to book for their days at home.
In Aktau addresses are given as a microdistrict and building number, and patients write just that way: “I live in the 14th, are you far?” The agent answers with the same landmarks and offers a time. In summer holidaymakers come to the Caspian, and if someone gets toothache on holiday, the agent finds them a slot without moving your regular patients.
Areas and landmarks customers mention
4th Microdistrict, 16th Microdistrict, Shygys, the seafront, the lighthouse
- Where
- Mangystau Region
- Population
- over 280,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh?
Yes. The agent writes to each patient in their own language, in Kazakh, Russian or English. If the patient changes language mid-conversation, the agent carries on in the new one, and the doctor receives the whole chat.
Can the agent tell a patient what treatment they need?
No. Even a simple question like “will it go away by itself?” gets no answer on the substance: the agent books an examination and passes the question to the doctor, and in urgent cases asks the patient to call an ambulance.
Can the agent explain how to prepare for tests or an ultrasound?
Yes. Upload the clinic’s instructions: what to eat before tests, when to come for an ultrasound, what to bring to a first appointment. The agent answers strictly from them, and if a question goes beyond them, it passes it to a doctor.
Does it suit a clinic with doctors of different specialities?
Yes. Each doctor has their own services and hours, and the agent books with whoever handles the appointment needed. If the patient doesn’t know whom to see, the agent offers a GP consultation or a first examination, whichever way your clinic works.
Does it suit customers who work rotations?
Yes. Rotation workers write ahead as soon as they know when they are home. The agent books those days and sends a reminder the day before so the visit does not get lost.
Can the receptionist see what the agent writes to patients?
Yes. Your receptionist sees every chat in one inbox and can step into any of them, say when a regular patient wants to talk in person. The chat history stays in place throughout.
Put the agent to work in Aktau
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.