AI receptionist for clinics and dental practices in Zhanaozen
In Zhanaozen a clinic often has one receptionist for everything, and sometimes the doctor keeps the diary. The agent takes over WhatsApp: answers patients, books appointments and sends reminders, and leaves medical questions to the doctor.
Hello! I’m on rotation and will be home from the 14th to the 28th. I’d like to get a tooth treated and have a cleaning in that time.
Hello! You could start with an examination on the 15th at 11:00 with Dr Balnur, which is 3,000 tenge. I can put the cleaning on the 17th at 18:00, that’s 12,000 tenge. Shall I book both?
Yes. Will you manage to finish everything by the 28th?
Booked: examination on the 15th at 11:00 and cleaning on the 17th at 18:00, both with Dr Balnur. How many visits you need is for the doctor to say after the examination. I’ve noted for her that you’re home until the 28th, so she can plan around it.
Great, thanks.
I’ll send a reminder the day before each visit.
When customers write in Zhanaozen
The morning starts with messages about pain: someone slept badly and wants to see a doctor today. During the day people write briefly, between other things, and in the evening come questions about planned treatment and appointments for the children. The patient goes to whoever answered that same evening.
Busiest hours: 07:00 to 09:00 and 18:00 to 21:00
Before work people ask whether they can give fasting blood tests before nine. The agent answers from the clinic’s instructions and books.
Questions about paying for treatment in instalments. The agent answers with the terms the clinic has set.
Late in the evening, with the clinic closed: “it hurts, book me in for the morning”. The agent books and leaves the question for the doctor.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Ертең сағат 11:00-де Балнұр дәрігерде бос уақыт бар. Сізді қабылдауға жазып қояйын ба?
Здравствуйте! Завтра в 11:00 есть свободное время у врача Балнур. Записать вас на приём?
What the agent takes off your hands
Books with the right doctor
Knows which doctor does what and on which days, and books wherever there is room. If the patient isn’t sure whom to see, the agent books a first consultation, where the doctor works out what comes next.
Quotes your price list
Says what an appointment, an X-ray or a professional cleaning costs and how long the visit takes. If a patient asks about instalments, the agent gives only the terms the clinic has set.
Explains preparation from your instructions
Whether to give blood on an empty stomach, what to bring to a first appointment, how to get there and where to park: the agent answers in the words the clinic itself wrote in its instructions. Anything they don’t cover, it doesn’t fill in: it asks a member of staff.
Makes no diagnoses
The agent does not assess symptoms, choose treatment or recommend medicine. If a patient describes pain or asks what to do, the agent brings a doctor into the chat at once and offers the earliest time for an examination.
Sends reminders, moves visits
Messages the patient the day before and on the morning of the visit, in their language. If they can’t make it, the agent offers another day at once and gives the old slot to someone waiting for an earlier time.
Zhanaozen: local context
An oil town of Mangystau Region on the Mangyshlak Plateau, called Novy Uzen before it was renamed.
It was built for the Uzen and Karamandybas oil fields, and the large villages of Tenge and Rakhat have grown up beside it.
Families here are large, and a single chat often books several relatives at once.
The town runs to the schedule of the oil fields and drilling rigs, and the regional centre is far away, so people rarely travel for services and value what is close by.
In Zhanaozen many people work rotations on the oil fields, and a family gets to the doctor in the time between them. They write ahead as soon as they know the dates, the agent books those days, and if a rotation is extended, it moves the visit in the same chat.
Areas and landmarks customers mention
Samal, Shanyrak, Koktem, Orken
- Where
- Mangystau Region
- Population
- over 75,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh?
Yes. The agent writes to each patient in their own language, in Kazakh, Russian or English. If the patient changes language mid-conversation, the agent carries on in the new one, and the doctor receives the whole chat.
Can the agent tell a patient what treatment they need?
No. Even a simple question like “will it go away by itself?” gets no answer on the substance: the agent books an examination and passes the question to the doctor, and in urgent cases asks the patient to call an ambulance.
Can the agent explain how to prepare for tests or an ultrasound?
Yes, if the preparation rules are in your instructions. The agent sends them to the patient word for word and repeats the key points when booking. Anything that is not in the instructions it does not invent: it passes that question to a doctor.
Does it suit a clinic with doctors of different specialities?
Yes. Describe which doctor does what and on which days, and the agent will route patients on its own. It won’t mix up the children’s dentist, the surgeon, the gynaecologist and the ultrasound doctor, and it hands a tricky case to your receptionist.
Does it suit customers who work rotations?
Yes. Rotation workers write ahead as soon as they know when they are home. The agent books those days and sends a reminder the day before so the visit does not get lost.
Can the receptionist see what the agent writes to patients?
Yes. Your receptionist sees every chat in one inbox and can step into any of them, say when a regular patient wants to talk in person. The chat history stays in place throughout.
Put the agent to work in Zhanaozen
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.