AI receptionist for clinics and dental practices in Kattakurgan
In a small clinic in Kattakurgan one receptionist greets patients, answers the phone and keeps up with Telegram. The agent takes the chats over: books, quotes your price list, handles voice messages and sends reminders.
Voice message, 0:22
Hello! Understood: a lower tooth has been aching since this evening, and you want to see a doctor as early as possible. Tomorrow we have 8:30 and 11:00 with Dr Nilufar. A first examination is 50,000 sum. Which time shall I book?
8:30, please. My cheek is a bit swollen, is that dangerous?
You’re booked for 8:30 tomorrow. Only the doctor can say what the swelling means: I’ve passed your question to Dr Nilufar, and the answer will come here. If it gets worse overnight, don’t wait for the morning, call 103.
OK, thank you.
I’ll send a reminder at 7:30 in the morning. Get well soon!
When customers write in Kattakurgan
In a small town many people message the doctor’s own Telegram, and messages arrive at any hour: before opening, at lunch, late in the evening. Most bookings come in the evening, when parents have time to book themselves and the children.
Busiest hours: 07:00 to 09:00 and 18:00 to 21:00
A message from the district: “we’ll be in town by ten, can the doctor see us?”
A daughter-in-law books her mother-in-law a check-up and asks what to bring.
Evening bookings for the whole family. The agent answers at once, and in the morning the clinic finds them in the book.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Shifokor Nilufar ertaga soat 9:30 da boʻsh. Sizni qabulga yozib qoʻyaymi?
Здравствуйте! Врач Нилуфар свободна завтра в 9:30. Записать вас на приём?
What the agent takes off your hands
Books with the right doctor
Knows which doctor treats what and on which days, and books the patient wherever there is time. If someone can’t tell which doctor they need, the agent books them a first examination.
Understands voice messages
A minute-long voice message in which a patient explains what is bothering them and when they can come is handled just like text. The agent replies in writing, so the time and address stay in the chat.
Books the whole family
A son books his father, a mother books herself and the children, all in one chat. The agent makes a separate appointment for each patient, puts the visits back to back where possible, and sends the reminder to whoever wrote.
Leaves medical questions to the doctor
The agent does not diagnose or suggest medicine. It answers only from the clinic’s own information: services, prices, how to prepare for a visit. Everything else goes to the doctor with a summary of the chat.
Reminds and reschedules
Sends a reminder the day before with the address and a landmark, so a patient coming in from the district does not have to hunt for the clinic. If a patient can’t make it, the agent offers another time in the same chat, so the doctor’s slot doesn’t go empty.
Kattakurgan: local context
The second-largest town of Samarkand Region, in the Zeravshan valley.
To the south lies the Kattakurgan reservoir, known as the Uzbek Sea.
The town sits on the railway between Samarkand and Bukhara, and many make a day trip to the regional centre on business and come back the same day.
On hot weekends many head to the reservoir, and on weekdays life revolves around the bazaar and work.
In Kattakurgan a doctor and an assistant often run the whole day themselves and check Telegram between patients. The agent answers at once: books, quotes the price and sends reminders, and in the evening the doctor sees tomorrow’s list ready.
Areas and landmarks customers mention
the New Centre, the old town, the farmers’ market, the cotton gin
- Where
- Samarkand Region
- Population
- over 90,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram, sometimes WhatsApp
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer patients in Uzbek?
Yes. Patients write in Uzbek, Russian or English, and the agent answers in the same language. Uzbek on Telegram comes in both Latin and Cyrillic script, and the agent understands both.
Can the agent suggest a treatment or a medicine?
No. Diagnosis, treatment and medicine are for the doctor alone. The agent books the patient in and forwards the question to the doctor straight away, so the doctor can answer in the chat or at the appointment.
Can someone book a relative through the agent?
Yes. The agent asks for the patient’s name, age and a convenient day, and sends the reminder to whoever made the booking. That is how children book parents who hardly ever open Telegram.
How does the agent know when doctors are free?
The agent takes the doctors’ schedules from wherever you keep them: a calendar or a CRM. If you have no system yet, schedules and patient records live in the built-in Solwees CRM, and nothing else needs connecting.
Does it suit a business with just a couple of people?
Yes. In Kattakurgan the same person often does the work and answers customers. The agent takes over the chats so you do not have to stop what you are doing.
How do I try it?
Sign up, connect the clinic’s Telegram and add your doctors, services and prices. The first 7 days are free with no card needed: in that time the agent answers real patients, and you can read every chat.
Put the agent to work in Kattakurgan
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.