AI receptionist for clinics and dental practices in Samarkand
While a receptionist in Samarkand is greeting patients at the desk, questions pile up on Telegram: how much is it, is there a slot tomorrow, do you see children. The agent answers them at once and books, leaving medical questions to the doctor.
Hello! I’d like to book my father in for an abdominal ultrasound. We live out in the district and will come in on Thursday morning. How much is it?
Hello! An abdominal ultrasound is 120,000 sum. On Thursday we have 9:00 and 9:40 with Dr Gulnoz. Which time shall I book for your father?
9:40, please. How should he prepare?
Your father is booked for Thursday at 9:40. The clinic’s notes say to come on an empty stomach for this scan, with the last meal 6-8 hours before.
He takes his diabetes tablets in the morning. Can he take them?
That’s for the doctor to decide. I’ve passed your question to Dr Gulnoz, and the answer will come to this chat.
When customers write in Samarkand
Most messages come early in the morning and late in the evening; during the day, with everyone at work or at the bazaar, fewer people write. Evening questions are mostly about planned care: a cleaning, a filling, a child’s check-up, and people expect an answer before bed.
Busiest hours: 07:00 to 10:00 and 19:00 to 22:00
A message from the district: “we’ll be in town by ten, can the doctor see us?”
Lunch-break price checks: a cleaning, a filling, a crown.
A late voice message about toothache. The agent books a morning slot and passes the question to the doctor.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
Many people here speak Tajik at home, and the agent answers in Tajik too.
Assalomu alaykum! Shifokor Gulnoz ertaga soat 9:30 da boʻsh. Sizni qabulga yozib qoʻyaymi?
Здравствуйте! Врач Гулноз свободна завтра в 9:30. Записать вас на приём?
What the agent takes off your hands
Books with the right doctor
Asks what the patient is coming in for and offers two or three free slots with the right doctor. The appointment goes straight into your appointment book or CRM, or into the built-in Solwees CRM if you have no system.
Understands voice messages
Many patients, older ones especially, record a voice message instead of typing. The agent understands Telegram voice messages in Uzbek and Russian and answers in text: the time, the price, the address.
Books the whole family
Often it is not the patient who writes but a relative: children for their parents, a daughter-in-law for her mother-in-law. The agent checks who is coming, their age and a convenient time, and sends the reminder to whoever made the arrangement.
Leaves medical questions to the doctor
“How do I bring the swelling down”, “do I need a crown”, “is it OK with my tablets”: the agent does not answer these itself. It passes them to the doctor along with the chat and offers the patient an appointment.
Reminds and reschedules
Sends a reminder the day before with the address and a landmark, so a patient coming in from the district does not have to hunt for the clinic. If a patient can’t make it, the agent offers another time in the same chat, so the doctor’s slot doesn’t go empty.
Samarkand: local context
The centre of Samarkand Region and one of the oldest cities in Central Asia, famous since the days of the Silk Road.
The Registan, Gur-e-Amir and Shah-i-Zinda are part of a UNESCO World Heritage Site.
The city splits into the old part, with its mahallas around the Registan, and the newer part along the shady University Boulevard, always full of students.
For locals the morning starts at the Siab Bazaar, where they go for bread, fruit and news, and in the evening life moves back to the mahalla.
In Samarkand many families speak Tajik at home and write to the clinic in whatever suits them: Tajik, Uzbek or Russian. The agent answers in the patient’s language and books the doctor, and if the patient describes what hurts, it forwards their words to the doctor exactly as written.
Areas and landmarks customers mention
the Registan, Siab Bazaar, University Boulevard, the railway station, Mikrorayon, Sattepo
- Where
- Samarkand Region
- Population
- over 550,000
- Customer languages
- Uzbek, Tajik, Russian, English
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer patients in Uzbek?
Yes. The agent answers in Uzbek, Tajik, Russian or English, in whichever language the message came in. Sometimes a patient types in Russian and then records a voice message in Uzbek, and the agent simply carries on in Uzbek.
Can the agent suggest a treatment or a medicine?
No. The agent answers only from the clinic’s own information: which services you offer, what they cost, how to prepare for a visit. Health questions go to the doctor with a summary of the chat, and the patient is offered a consultation time.
Can someone book a relative through the agent?
Yes. The agent asks for the patient’s name, age and a convenient day, and sends the reminder to whoever made the booking. That is how children book parents who hardly ever open Telegram.
How does the agent know when doctors are free?
The agent takes the doctors’ schedules from wherever you keep them: a calendar or a CRM. If you have no system yet, schedules and patient records live in the built-in Solwees CRM, and nothing else needs connecting.
Will the agent answer tourists in English?
Yes. It answers in Uzbek, Russian, English and Tajik, in the guest’s language. In high season in Samarkand it keeps up with tourists and locals at the same time.
How do I try it?
You can start the same day: connect Telegram, plus Instagram and WhatsApp if you need them, and upload your price list and patient notes. 7 days free, no card.
Put the agent to work in Samarkand
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.