AI receptionist for clinics and dental practices in Nukus
Patients come to doctors in Nukus from the districts too, so they arrange the visit ahead, often by voice message. The agent understands voice messages, offers a time that fits the trip, quotes the price and sends a reminder the day before.
Voice message, 0:22
Hello! Understood: a lower tooth has been aching since this evening, and you want to see a doctor as early as possible. Tomorrow we have 8:30 and 11:00 with Dr Gulnoz. A first examination is 70,000 sum. Which time shall I book?
8:30, please. My cheek is a bit swollen, is that dangerous?
You’re booked for 8:30 tomorrow. Only the doctor can say what the swelling means: I’ve passed your question to Dr Gulnoz, and the answer will come here. If it gets worse overnight, don’t wait for the morning, call 103.
OK, thank you.
I’ll send a reminder at 7:30 in the morning. Get well soon!
When customers write in Nukus
In the morning people write from the districts: they are heading into town and want to know whether a doctor can see them today or tomorrow. In the evening, with the family at home, they book the children and the parents, often by voice. If there is no answer by morning, the patient goes to another doctor.
Busiest hours: 07:00 to 10:00 and 19:00 to 22:00
A message from the district: “we’ll be in town by ten, can the doctor see us?”
Questions about preparing for tests and scans. The agent answers from the clinic’s own notes.
A late voice message about toothache. The agent books a morning slot and passes the question to the doctor.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Shifokor Gulnoz ertaga soat 9:30 da boʻsh. Sizni qabulga yozib qoʻyaymi?
Здравствуйте! Врач Гулноз свободна завтра в 9:30. Записать вас на приём?
What the agent takes off your hands
Books with the right doctor
Knows which doctor treats what and on which days, and books the patient wherever there is time. If someone can’t tell which doctor they need, the agent books them a first examination.
Understands voice messages
Many patients, older ones especially, record a voice message instead of typing. The agent understands Telegram voice messages in Uzbek and Russian and answers in text: the time, the price, the address.
Books the whole family
A son books his father, a mother books herself and the children, all in one chat. The agent makes a separate appointment for each patient, puts the visits back to back where possible, and sends the reminder to whoever wrote.
Leaves medical questions to the doctor
The agent does not diagnose or suggest medicine. It answers only from the clinic’s own information: services, prices, how to prepare for a visit. Everything else goes to the doctor with a summary of the chat.
Reminds and reschedules
Writes to the patient the day before the visit. If plans have changed, the appointment is moved in the same conversation, and the freed-up time is open for booking again.
Nukus: local context
The capital of the Republic of Karakalpakstan, grown from a small settlement into a city of broad avenues.
It is home to the Savitsky Museum, with one of the world’s largest collections of Russian avant-garde art, and it is the starting point for trips to Muynak and the Aral Sea.
Karakalpak, Uzbek and Russian are all heard in the streets, and many people switch easily from one to another.
Summers are long and dry and winters are cold, so people are used to messaging first and only then crossing town.
People come to doctors in Nukus from all over Karakalpakstan, sometimes hundreds of kilometres, and they plan such a trip days ahead. The agent names the free dates and the price straight away and sends a reminder the day before, so a long journey is not wasted.
Areas and landmarks customers mention
the Central Bazaar, Kateks Bazaar, the Savitsky Museum, 27th Microdistrict
- Where
- Republic of Karakalpakstan
- Population
- over 300,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer patients in Uzbek?
Yes. The agent answers in Uzbek, Russian or English, in whichever language the message came in. Sometimes a patient types in Russian and then records a voice message in Uzbek, and the agent simply carries on in Uzbek.
Can the agent suggest a treatment or a medicine?
No. Diagnosis, treatment and medicine are for the doctor alone. The agent books the patient in and forwards the question to the doctor straight away, so the doctor can answer in the chat or at the appointment.
Can someone book a relative through the agent?
Yes. The agent asks for the patient’s name, age and a convenient day, and sends the reminder to whoever made the booking. That is how children book parents who hardly ever open Telegram.
How does the agent know when doctors are free?
The agent takes the doctors’ schedules from wherever you keep them: a calendar or a CRM. If you have no system yet, schedules and patient records live in the built-in Solwees CRM, and nothing else needs connecting.
Can one account run several locations?
Yes. Each location has its own address, hours and staff. The agent asks which is closer for the customer, in Nukus or in the district, and books the right one.
How do I try it?
Sign up, connect the clinic’s Telegram and add your doctors, services and prices. The first 7 days are free with no card needed: in that time the agent answers real patients, and you can read every chat.
Put the agent to work in Nukus
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.