AI receptionist for clinics and dental practices in Urgench
In Urgench people message the clinic on Telegram for themselves, their parents and their children. The agent answers at once: finds a time with the right doctor, quotes your price list and books each of them, passing questions about treatment to the doctor.
Hello! I’d like to book my father in for an abdominal ultrasound. We live out in the district and will come in on Thursday morning. How much is it?
Hello! An abdominal ultrasound is 120,000 sum. On Thursday we have 9:00 and 9:40 with Dr Mohinur. Which time shall I book for your father?
9:40, please. How should he prepare?
Your father is booked for Thursday at 9:40. The clinic’s notes say to come on an empty stomach for this scan, with the last meal 6-8 hours before.
He takes his diabetes tablets in the morning. Can he take them?
That’s for the doctor to decide. I’ve passed your question to Dr Mohinur, and the answer will come to this chat.
When customers write in Urgench
Most messages come early in the morning and late in the evening; during the day, with everyone at work or at the bazaar, fewer people write. Evening questions are mostly about planned care: a cleaning, a filling, a child’s check-up, and people expect an answer before bed.
Busiest hours: 07:00 to 10:00 and 19:00 to 22:00
A message from the district: “we’ll be in town by ten, can the doctor see us?”
Lunch-break price checks: a cleaning, a filling, a crown.
Evening bookings for the whole family. The agent answers at once, and in the morning the clinic finds them in the book.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Shifokor Mohinur ertaga soat 9:30 da boʻsh. Sizni qabulga yozib qoʻyaymi?
Здравствуйте! Врач Мохинур свободна завтра в 9:30. Записать вас на приём?
What the agent takes off your hands
Books with the right doctor
Knows which doctor treats what and on which days, and books the patient wherever there is time. If someone can’t tell which doctor they need, the agent books them a first examination.
Understands voice messages
Many patients, older ones especially, record a voice message instead of typing. The agent understands Telegram voice messages in Uzbek and Russian and answers in text: the time, the price, the address.
Books the whole family
A son books his father, a mother books herself and the children, all in one chat. The agent makes a separate appointment for each patient, puts the visits back to back where possible, and sends the reminder to whoever wrote.
Leaves medical questions to the doctor
“How do I bring the swelling down”, “do I need a crown”, “is it OK with my tablets”: the agent does not answer these itself. It passes them to the doctor along with the chat and offers the patient an appointment.
Reminds and reschedules
Sends a reminder the day before with the address and a landmark, so a patient coming in from the district does not have to hunt for the clinic. If a patient can’t make it, the agent offers another time in the same chat, so the doctor’s slot doesn’t go empty.
Urgench: local context
The centre of Khorezm Region, on the Shavat canal not far from the Amu Darya.
Urgench airport is the air gateway to Khiva, and a monument to al-Khwarizmi stands in the city centre.
Khorezm has its own dialect and its own wedding customs, and at weddings here people always dance the lazgi.
Tourists usually just pass through Urgench on the way to Khiva, while the city itself gets on with everyday life: work, study, the bazaar.
People come to doctors in Urgench from all over the region and plan the trip ahead. The agent says when the right doctor is free, what the visit costs and what to bring, and the evening before it sends a reminder with a landmark.
Areas and landmarks customers mention
the Dehqon Bazaar, Sputnik, Al-Khwarizmi Street, the railway station
- Where
- Khorezm Region
- Population
- over 150,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer patients in Uzbek?
Yes. The agent answers in Uzbek, Russian or English, in whichever language the message came in. Sometimes a patient types in Russian and then records a voice message in Uzbek, and the agent simply carries on in Uzbek.
Can the agent suggest a treatment or a medicine?
No. Diagnosis, treatment and medicine are for the doctor alone. The agent books the patient in and forwards the question to the doctor straight away, so the doctor can answer in the chat or at the appointment.
Can someone book a relative through the agent?
Yes. The agent asks for the patient’s name, age and a convenient day, and sends the reminder to whoever made the booking. That is how children book parents who hardly ever open Telegram.
How does the agent know when doctors are free?
From the calendar or CRM where you already keep bookings, or from the built-in Solwees CRM. You set each doctor’s hours, and the agent books only into free slots.
Can one account run several locations?
Yes. Each location has its own address, hours and staff. The agent asks which is closer for the customer, in Urgench or in the district, and books the right one.
How do I try it?
Sign up, connect the clinic’s Telegram and add your doctors, services and prices. The first 7 days are free with no card needed: in that time the agent answers real patients, and you can read every chat.
Put the agent to work in Urgench
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.