AI receptionist for clinics and dental practices in Qarshi
In Qarshi people message the clinic on Telegram for themselves, their parents and their children. The agent answers at once: finds a time with the right doctor, quotes your price list and books each of them, passing questions about treatment to the doctor.
Assalomu alaykum! I’d like to book my mother in with a dentist. She lives out in the district and will come into town on Wednesday. Is there a slot that day?
Va alaykum assalom! On Wednesday we have 10:00 and 14:30 with Dr Nilufar. A first examination is 70,000 sum. Which time shall I book for your mother?
10:00. She’s 67 and takes blood pressure tablets. Will that be a problem?
Your mother is booked for Wednesday at 10:00 with Dr Nilufar. The doctor will answer about the tablets; I’ve already passed your question to her. The clinic asks patients to bring a list of the medicines they take.
OK. Please send the reminder to me: my mother hardly uses her phone.
Of course. On Tuesday evening I’ll remind you of the appointment and send the address with a landmark.
When customers write in Qarshi
In Qarshi families often go to the doctor together and arrange it in the evening, after dinner. During the day short price questions come in, and in the morning come messages from those whose pain started in the night and who need to be seen today.
Busiest hours: 07:00 to 10:00 and 19:00 to 22:00
A message from the district: “we’ll be in town by ten, can the doctor see us?”
A daughter-in-law books her mother-in-law a check-up and asks what to bring.
A son in another town books his father in and asks for the reminder to come to him, not to his father.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Shifokor Nilufar ertaga soat 9:30 da boʻsh. Sizni qabulga yozib qoʻyaymi?
Здравствуйте! Врач Нилуфар свободна завтра в 9:30. Записать вас на приём?
What the agent takes off your hands
Books with the right doctor
Knows which doctor treats what and on which days, and books the patient wherever there is time. If someone can’t tell which doctor they need, the agent books them a first examination.
Understands voice messages
Many patients, older ones especially, record a voice message instead of typing. The agent understands Telegram voice messages in Uzbek and Russian and answers in text: the time, the price, the address.
Books the whole family
Often it is not the patient who writes but a relative: children for their parents, a daughter-in-law for her mother-in-law. The agent checks who is coming, their age and a convenient time, and sends the reminder to whoever made the arrangement.
Leaves medical questions to the doctor
“How do I bring the swelling down”, “do I need a crown”, “is it OK with my tablets”: the agent does not answer these itself. It passes them to the doctor along with the chat and offers the patient an appointment.
Reminds and reschedules
Writes to the patient the day before the visit. If plans have changed, the appointment is moved in the same conversation, and the freed-up time is open for booking again.
Qarshi: local context
The centre of Kashkadarya Region, known in ancient times as Nakhshab and in Arabic sources as Nasaf.
Kashkadarya is the country’s main gas region, and Qarshi has long been known for its flat-woven carpets.
The city splits into the old part around the Eski Bazaar and the newer microdistricts, and people usually give directions by landmarks: the bazaar, a mosque, a microdistrict number.
People come in from the districts of Kashkadarya to see doctors and masters and to visit the bazaar, and many agree a time in advance so they can get home before dark.
People coming into the regional centre from the districts try to see two or three doctors in one trip. The agent finds times that run one after another and, using the clinic’s own notes, explains how to prepare for tests.
In Qarshi summer days can pass forty degrees, so people try to see the doctor before noon or towards evening. The agent offers those hours first, and if the morning is already taken, it says so and offers the nearest evening.
Areas and landmarks customers mention
Pakhtazor, the Eski Bazaar, the Kok-Gumbaz Mosque, the Qarshi Bridge
- Where
- Kashkadarya Region
- Population
- over 300,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer patients in Uzbek?
Yes. Patients write in Uzbek, Russian or English, and the agent answers in the same language. Uzbek on Telegram comes in both Latin and Cyrillic script, and the agent understands both.
Can the agent suggest a treatment or a medicine?
No. Diagnosis, treatment and medicine are for the doctor alone. The agent books the patient in and forwards the question to the doctor straight away, so the doctor can answer in the chat or at the appointment.
Can someone book a relative through the agent?
Yes, people do it all the time. Several family members can be booked in one chat: the agent makes a separate appointment for each and puts the visits back to back where it can.
How does the agent know when doctors are free?
The agent takes the doctors’ schedules from wherever you keep them: a calendar or a CRM. If you have no system yet, schedules and patient records live in the built-in Solwees CRM, and nothing else needs connecting.
Can one account run several locations?
Yes. Each location has its own address, hours and staff. The agent asks which is closer for the customer, in Qarshi or in the district, and books the right one.
How do I try it?
You can start the same day: connect Telegram, plus Instagram and WhatsApp if you need them, and upload your price list and patient notes. 7 days free, no card.
Put the agent to work in Qarshi
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.