AI receptionist for clinics and dental practices in Shahrisabz
While a receptionist in Shahrisabz is greeting patients at the desk, questions pile up on Telegram: how much is it, is there a slot tomorrow, do you see children. The agent answers them at once and books, leaving medical questions to the doctor.
Hello! I’d like to bring my two children in for a check-up, aged 7 and 10. Can we come after school?
Hello! Dr Dilbar sees our younger patients. On Friday there are 15:00 and 15:30, one after the other. A check-up is 70,000 sum per child. Shall I book both?
Yes. The younger one has a wobbly tooth, will it have to come out?
Both are booked for Friday, 15:00 and 15:30. What to do about the tooth is for the doctor to decide at the check-up. I’ve already passed your question to her so she knows in advance.
Thank you!
I’ll send a reminder on Thursday evening. If anything changes, just write in this chat and I’ll move the booking.
When customers write in Shahrisabz
Most messages come early in the morning and late in the evening; during the day, with everyone at work or at the bazaar, fewer people write. Evening questions are mostly about planned care: a cleaning, a filling, a child’s check-up, and people expect an answer before bed.
Busiest hours: 07:00 to 10:00 and 19:00 to 22:00
A voice message before opening: “my tooth ached all night, can you see me today?”
Questions about preparing for tests and scans. The agent answers from the clinic’s own notes.
A late voice message about toothache. The agent books a morning slot and passes the question to the doctor.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Shifokor Dilbar ertaga soat 9:30 da boʻsh. Sizni qabulga yozib qoʻyaymi?
Здравствуйте! Врач Дилбар свободна завтра в 9:30. Записать вас на приём?
What the agent takes off your hands
Books with the right doctor
Asks what the patient is coming in for and offers two or three free slots with the right doctor. The appointment goes straight into your appointment book or CRM, or into the built-in Solwees CRM if you have no system.
Understands voice messages
Many patients, older ones especially, record a voice message instead of typing. The agent understands Telegram voice messages in Uzbek and Russian and answers in text: the time, the price, the address.
Books the whole family
A son books his father, a mother books herself and the children, all in one chat. The agent makes a separate appointment for each patient, puts the visits back to back where possible, and sends the reminder to whoever wrote.
Leaves medical questions to the doctor
The agent does not diagnose or suggest medicine. It answers only from the clinic’s own information: services, prices, how to prepare for a visit. Everything else goes to the doctor with a summary of the chat.
Reminds and reschedules
Writes to the patient the day before the visit. If plans have changed, the appointment is moved in the same conversation, and the freed-up time is open for booking again.
Shahrisabz: local context
Ancient Kesh and Amir Temur’s home town, with the ruins of his Ak-Saray palace in the centre.
UNESCO has recognised the historic centre as a World Heritage Site, and local needlewomen are known for their embroidery.
Many tourists come for the day from Samarkand over the pass, so in season the centre fills up by lunchtime and empties towards evening.
The town is ringed by orchards at the foot of the mountains, and in summer it is greener than the steppe part of the region.
In Shahrisabz many people work from morning till late evening in the tourist season and fit the doctor in before or after work. The agent answers at any hour, offers the first morning slots and writes to visitors in English.
Areas and landmarks customers mention
Ak-Saray, Dorut Tilovat, Chorsu, Ipak Yoli Street
- Where
- Kashkadarya Region
- Population
- over 150,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer patients in Uzbek?
Yes. The agent answers in Uzbek, Russian or English, in whichever language the message came in. Sometimes a patient types in Russian and then records a voice message in Uzbek, and the agent simply carries on in Uzbek.
Can the agent suggest a treatment or a medicine?
No. The agent answers only from the clinic’s own information: which services you offer, what they cost, how to prepare for a visit. Health questions go to the doctor with a summary of the chat, and the patient is offered a consultation time.
Can someone book a relative through the agent?
Yes, people do it all the time. Several family members can be booked in one chat: the agent makes a separate appointment for each and puts the visits back to back where it can.
How does the agent know when doctors are free?
The agent takes the doctors’ schedules from wherever you keep them: a calendar or a CRM. If you have no system yet, schedules and patient records live in the built-in Solwees CRM, and nothing else needs connecting.
Will the agent answer tourists in English?
Yes. It answers in Uzbek, Russian and English, in the guest’s language. In high season in Shahrisabz it keeps up with tourists and locals at the same time.
How do I try it?
Sign up, connect the clinic’s Telegram and add your doctors, services and prices. The first 7 days are free with no card needed: in that time the agent answers real patients, and you can read every chat.
Put the agent to work in Shahrisabz
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.