AI receptionist for clinics and dental practices in Satpayev
In Satpayev patients often write not to the clinic but to “their” dentist personally, who replies between patients. The agent runs those chats for them: finds a time, quotes your price list and books, leaving questions about treatment to the dentist.
Hello! I’d like a dentist to see my two children before 1 September, they’re 7 and 11. Can they come on the same day?
Hello! Yes, Dr Meruert sees children. On Saturday they can go one after the other, at 10:00 and 10:30, and a check-up is 3,000 tenge per child. Shall I book them both?
Yes, please. If they find decay in the younger one, will it be treated straight away?
Both are booked for Saturday, 10:00 and 10:30, with Dr Meruert. Whether treatment is needed, and whether it can be done the same day, is for the doctor to decide after the examination. I’ve passed your question to her.
Thank you!
I’ll send a reminder on Friday evening. See you and the children then.
When customers write in Satpayev
The first messages arrive around seven in the morning, before people leave for work, and the next wave comes after dinner. During the day the doctor is treating patients and hardly looks at the phone, so without the agent the evening questions would wait until morning.
Busiest hours: 07:00 to 09:00 and 18:00 to 21:00
Morning reschedules: “my child is ill, can we move to next week?” The agent offers a new time and frees the old one.
Messages from the office in the afternoon: “can I come at lunchtime and be done within the hour?” The agent gives the length of the visit and the free times.
Late in the evening, with the clinic closed: “it hurts, book me in for the morning”. The agent books and leaves the question for the doctor.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Ертең сағат 11:00-де Меруерт дәрігерде бос уақыт бар. Сізді қабылдауға жазып қояйын ба?
Здравствуйте! Завтра в 11:00 есть свободное время у врача Меруерт. Записать вас на приём?
What the agent takes off your hands
Books with the right doctor
Sees each doctor’s free hours and never puts two patients in the same slot. A new patient is saved in the CRM together with the chat, so your receptionist has nothing to copy over by hand.
Quotes your price list
Quotes prices exactly as your list has them: consultation, cleaning, filling, marked “from” where the cost depends on the case. The final cost of treatment comes from the doctor after the examination, and the agent tells the patient so.
Explains preparation from your instructions
Before an ultrasound, tests or an extraction patients ask how to prepare. The agent sends the clinic’s rules as they are, and if a question goes beyond them, it passes it to a doctor and tells the patient plainly that the doctor will answer.
Makes no diagnoses
The agent does not assess symptoms, choose treatment or recommend medicine. If a patient describes pain or asks what to do, the agent brings a doctor into the chat at once and offers the earliest time for an examination.
Sends reminders, moves visits
Messages the patient the day before and on the morning of the visit, in their language. If they can’t make it, the agent offers another day at once and gives the old slot to someone waiting for an earlier time.
Satpayev: local context
A mining town of Ulytau Region next to Zhezkazgan, named after the academician Kanysh Satpayev.
It grew as a miners’ settlement on the Zhezkazgan copper deposit and was called Nikolsky before it was renamed.
The town lives by its underground mines, and its biggest holiday is Miners’ Day at the end of summer.
Everyone knows everyone, masters remember their clients by name, and for some services people go to neighbouring Zhezkazgan.
In Satpayev people see doctors not only when something hurts: a medical is needed before starting at a plant and regularly after that. The agent says which doctors to see and what to bring, from your clinic’s own list, and books so that it all fits into one morning.
Areas and landmarks customers mention
Satpayev Avenue, Independence Avenue, the Yuzhny mine
- Where
- Ulytau Region
- Population
- over 65,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh?
Yes. Patients write however suits them, in Kazakh, Russian or English, and the agent answers in the same language. If a message mixes Kazakh and Russian, it replies in the one the patient uses more.
Can the agent tell a patient what treatment they need?
No. Even a simple question like “will it go away by itself?” gets no answer on the substance: the agent books an examination and passes the question to the doctor, and in urgent cases asks the patient to call an ambulance.
Can the agent explain how to prepare for tests or an ultrasound?
Yes, but only by your rules. If the instructions say “on an empty stomach”, the agent says exactly that, and if a patient asks about their own medicines before a test, it passes the question to a doctor.
Does it suit a clinic with doctors of different specialities?
Yes. Each doctor has their own services and hours, and the agent books with whoever handles the appointment needed. If the patient doesn’t know whom to see, the agent offers a GP consultation or a first examination, whichever way your clinic works.
Can people book after their shift?
Yes. Many people write after their shift, late in the evening or at night. The agent answers at once and offers the nearest free time, early mornings and weekends included.
Can the receptionist see what the agent writes to patients?
Yes. Every chat is saved in full, and anyone on your team can open it at any moment and carry on themselves. When the agent hands a patient to a colleague, the history goes along, so nobody has to ask again.
Put the agent to work in Satpayev
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.