AI receptionist for clinics and dental practices in Zhezkazgan
In Zhezkazgan people write early in the morning and late in the evening, after the clinic has closed. The agent answers at once: books a free time, explains how to find you and sends a reminder, so the doctor’s slot is not wasted.
Hello! My sister’s wedding toi is on Saturday, and I’d like my teeth cleaned before then. How much is it?
Hello! A professional cleaning is 12,000 tenge and takes about an hour. Before Saturday we have Thursday at 17:00 or Friday at 12:00 with Dr Balnur. Which would you prefer?
Thursday. Could I have whitening the same day?
You’re booked for a cleaning on Thursday at 17:00 with Dr Balnur. Whether whitening is right for you, and when, the doctor will decide after the examination. I’ve passed her your question, and she’ll reply here or tell you at the appointment.
Great, thanks!
I’ll remind you on Wednesday evening. Enjoy the toi!
When customers write in Zhezkazgan
The morning starts with messages about pain: someone slept badly and wants to see a doctor today. During the day people write briefly, between other things, and in the evening come questions about planned treatment and appointments for the children. The patient goes to whoever answered that same evening.
Busiest hours: 07:00 to 09:00 and 18:00 to 21:00
Morning reschedules: “my child is ill, can we move to next week?” The agent offers a new time and frees the old one.
Lunch-break questions about cost: a crown, an implant, a cleaning. The agent answers from the price list, marked “from”.
Late in the evening, with the clinic closed: “it hurts, book me in for the morning”. The agent books and leaves the question for the doctor.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Ертең сағат 11:00-де Балнұр дәрігерде бос уақыт бар. Сізді қабылдауға жазып қояйын ба?
Здравствуйте! Завтра в 11:00 есть свободное время у врача Балнур. Записать вас на приём?
What the agent takes off your hands
Books with the right doctor
Sees each doctor’s free hours and never puts two patients in the same slot. A new patient is saved in the CRM together with the chat, so your receptionist has nothing to copy over by hand.
Quotes your price list
Says what an appointment, an X-ray or a professional cleaning costs and how long the visit takes. If a patient asks about instalments, the agent gives only the terms the clinic has set.
Explains preparation from your instructions
Before an ultrasound, tests or an extraction patients ask how to prepare. The agent sends the clinic’s rules as they are, and if a question goes beyond them, it passes it to a doctor and tells the patient plainly that the doctor will answer.
Makes no diagnoses
The agent does not interpret a patient’s complaint or guess at it. It passes it to the doctor word for word and books the earliest time, and if someone is suddenly much worse, it asks them not to wait but to call an ambulance.
Sends reminders, moves visits
Messages the patient the day before and on the morning of the visit, in their language. If they can’t make it, the agent offers another day at once and gives the old slot to someone waiting for an earlier time.
Zhezkazgan: local context
The centre of Ulytau Region, grown on the Zhezkazgan copper deposit; the city is called the copper capital of Kazakhstan.
Crews returning from orbit land in the steppe near Zhezkazgan, and the ancient mausoleums of Jochi Khan and Alasha Khan stand on the Kara-Kengir river.
Other big cities are far away, so residents look for almost everything locally, from a doctor to a repair.
Summers are hot and dry, and people escape the heat on the beaches of the Kengir Reservoir.
In Zhezkazgan the town runs on its plants’ shift rotas, and people get to the doctor on a rest day or a day off. The agent adapts: it offers an early morning after a night shift or an evening before a day shift, and sends a reminder the day before for anything booked ahead.
Areas and landmarks customers mention
Alashakhan Avenue, Cosmonauts’ Boulevard, Metallurgists’ Square, the Kengir Reservoir
- Where
- Ulytau Region
- Population
- over 85,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh?
Yes. Patients write however suits them, in Kazakh, Russian or English, and the agent answers in the same language. If a message mixes Kazakh and Russian, it replies in the one the patient uses more.
Can the agent tell a patient what treatment they need?
No. Diagnosis, treatment and medicine are discussed only by a doctor. The agent books the patient an examination and passes their question straight to the doctor with the chat, so the patient knows the answer will come from the doctor.
Can the agent explain how to prepare for tests or an ultrasound?
Yes. Upload the clinic’s instructions: what to eat before tests, when to come for an ultrasound, what to bring to a first appointment. The agent answers strictly from them, and if a question goes beyond them, it passes it to a doctor.
Does it suit a clinic with doctors of different specialities?
Yes. Describe which doctor does what and on which days, and the agent will route patients on its own. It won’t mix up the children’s dentist, the surgeon, the gynaecologist and the ultrasound doctor, and it hands a tricky case to your receptionist.
Can people book after their shift?
Yes. Many people write after their shift, late in the evening or at night. The agent answers at once and offers the nearest free time, early mornings and weekends included.
Can the receptionist see what the agent writes to patients?
Yes. Every chat is saved in full, and anyone on your team can open it at any moment and carry on themselves. When the agent hands a patient to a colleague, the history goes along, so nobody has to ask again.
Put the agent to work in Zhezkazgan
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.