AI receptionist for clinics and dental practices in Taldykorgan
In Taldykorgan many patients don’t ring the clinic: they write on WhatsApp and expect an answer straight away. The agent answers for your front desk: finds a time with a doctor, quotes the consultation price and books before the patient moves on to another clinic.
Good evening! I need an abdominal ultrasound. How much is it and how do I prepare?
Good evening! An abdominal ultrasound is 8,000 tenge. According to the clinic’s instructions it is done on an empty stomach, with the last meal 8 hours before, so a morning slot is easier. We have 8:30 or 9:15 tomorrow.
8:30, please. I sometimes get a sharp pain in my right side, could it be my gallbladder?
You’re booked for tomorrow at 8:30. Only a doctor can say what the pain is linked to, so I’ve passed your question to Dr Zhanar: she’ll look at it before the scan.
OK. Can I drink water?
The clinic’s instructions don’t cover that, so I won’t guess: I’ve added the question for the doctor, and the answer will come to this chat. I’ll send a reminder in the morning.
When customers write in Taldykorgan
The busiest times are Monday morning, when a tooth has started aching over the weekend, and Sunday evening, when people plan the week. In summer parents join in, wanting to get the children seen before school starts.
Busiest hours: 08:00 to 10:00 and 18:00 to 22:00
Before work people ask whether they can give fasting blood tests before nine. The agent answers from the clinic’s instructions and books.
Messages from the office in the afternoon: “can I come at lunchtime and be done within the hour?” The agent gives the length of the visit and the free times.
After dinner whole families get booked for check-ups. The agent puts the visits back to back so nobody has to come twice.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Ертең сағат 11:00-де Жанар дәрігерде бос уақыт бар. Сізді қабылдауға жазып қояйын ба?
Здравствуйте! Завтра в 11:00 есть свободное время у врача Жанар. Записать вас на приём?
What the agent takes off your hands
Books with the right doctor
Knows which doctor does what and on which days, and books wherever there is room. If the patient isn’t sure whom to see, the agent books a first consultation, where the doctor works out what comes next.
Quotes your price list
Says what an appointment, an X-ray or a professional cleaning costs and how long the visit takes. If a patient asks about instalments, the agent gives only the terms the clinic has set.
Explains preparation from your instructions
Before an ultrasound, tests or an extraction patients ask how to prepare. The agent sends the clinic’s rules as they are, and if a question goes beyond them, it passes it to a doctor and tells the patient plainly that the doctor will answer.
Makes no diagnoses
Medical decisions stay with the doctor. Questions about symptoms, medicine and contraindications go to a specialist with the chat history, so the patient does not have to tell the story again.
Sends reminders, moves visits
Messages the patient the day before and on the morning of the visit, in their language. If they can’t make it, the agent offers another day at once and gives the old slot to someone waiting for an earlier time.
Taldykorgan: local context
The centre of Zhetysu Region on the Karatal river, in the foothills of the Zhetysu (Dzungarian) Alatau.
The town grew from the settlers’ village of Gavrilovka and is closely tied to the poet Ilyas Zhansugurov, whose literary museum is here.
A green, unhurried town, where people from villages and district centres all over Zhetysu Region come to shop and for services.
In summer holiday traffic passes through on the highway north and east across the region, towards the lakes and the mountains.
In Taldykorgan many patients write in Kazakh, especially older people and those from the districts. The agent answers in Kazakh just as fully as in Russian and books, and when needed passes the question to the doctor with the original message.
Areas and landmarks customers mention
Zhetysu, Karatal, Samal, Koktem, Musheltoy
- Where
- Zhetysu Region
- Population
- over 170,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh?
Yes. The agent writes to each patient in their own language, in Kazakh, Russian or English. If the patient changes language mid-conversation, the agent carries on in the new one, and the doctor receives the whole chat.
Can the agent tell a patient what treatment they need?
No, and that limit is deliberate. The agent does not guess from a description what has happened or say whether a treatment fits. Its job is to book the patient quickly and pass the question to the doctor exactly as the patient asked it.
Can the agent explain how to prepare for tests or an ultrasound?
Yes. Upload the clinic’s instructions: what to eat before tests, when to come for an ultrasound, what to bring to a first appointment. The agent answers strictly from them, and if a question goes beyond them, it passes it to a doctor.
Does it suit a clinic with doctors of different specialities?
Yes. Each doctor has their own services and hours, and the agent books with whoever handles the appointment needed. If the patient doesn’t know whom to see, the agent offers a GP consultation or a first examination, whichever way your clinic works.
Does it work if we have locations across the region?
Yes. Each location gets its own address, hours and staff. The agent asks where the customer would rather go, in Taldykorgan or closer to home, and books there.
Can the receptionist see what the agent writes to patients?
Yes. Your receptionist sees every chat in one inbox and can step into any of them, say when a regular patient wants to talk in person. The chat history stays in place throughout.
Put the agent to work in Taldykorgan
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.