AI receptionist for clinics and dental practices in Zharkent
In Zharkent a clinic often has one receptionist for everything, and sometimes the doctor keeps the diary. The agent takes over WhatsApp: answers patients, books appointments and sends reminders, and leaves medical questions to the doctor.
Hello! I’d like a dentist to see my two children before 1 September, they’re 7 and 11. Can they come on the same day?
Hello! Yes, Dr Aigerim sees children. On Saturday they can go one after the other, at 10:00 and 10:30, and a check-up is 3,000 tenge per child. Shall I book them both?
Yes, please. If they find decay in the younger one, will it be treated straight away?
Both are booked for Saturday, 10:00 and 10:30, with Dr Aigerim. Whether treatment is needed, and whether it can be done the same day, is for the doctor to decide after the examination. I’ve passed your question to her.
Thank you!
I’ll send a reminder on Friday evening. See you and the children then.
When customers write in Zharkent
The morning starts with messages about pain: someone slept badly and wants to see a doctor today. During the day people write briefly, between other things, and in the evening come questions about planned treatment and appointments for the children. The patient goes to whoever answered that same evening.
Busiest hours: 07:00 to 09:00 and 18:00 to 21:00
Before work people ask whether they can give fasting blood tests before nine. The agent answers from the clinic’s instructions and books.
Messages from the office in the afternoon: “can I come at lunchtime and be done within the hour?” The agent gives the length of the visit and the free times.
Late in the evening, with the clinic closed: “it hurts, book me in for the morning”. The agent books and leaves the question for the doctor.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Ертең сағат 11:00-де Айгерім дәрігерде бос уақыт бар. Сізді қабылдауға жазып қояйын ба?
Здравствуйте! Завтра в 11:00 есть свободное время у врача Айгерим. Записать вас на приём?
What the agent takes off your hands
Books with the right doctor
Knows which doctor does what and on which days, and books wherever there is room. If the patient isn’t sure whom to see, the agent books a first consultation, where the doctor works out what comes next.
Quotes your price list
Quotes prices exactly as your list has them: consultation, cleaning, filling, marked “from” where the cost depends on the case. The final cost of treatment comes from the doctor after the examination, and the agent tells the patient so.
Explains preparation from your instructions
Before an ultrasound, tests or an extraction patients ask how to prepare. The agent sends the clinic’s rules as they are, and if a question goes beyond them, it passes it to a doctor and tells the patient plainly that the doctor will answer.
Makes no diagnoses
The agent does not assess symptoms, choose treatment or recommend medicine. If a patient describes pain or asks what to do, the agent brings a doctor into the chat at once and offers the earliest time for an examination.
Sends reminders, moves visits
Messages the patient the day before and on the morning of the visit, in their language. If they can’t make it, the agent offers another day at once and gives the old slot to someone waiting for an earlier time.
Zharkent: local context
The centre of Panfilov District in Zhetysu Region, in the Ili valley, not far from the Chinese border and the Khorgos crossing.
The town is known for its historic mosque, where a Chinese master blended Chinese and Central Asian architecture; today it houses a museum.
Life here is tied to the border: the Khorgos dry port and trade zone are nearby, and many locals work in trade and transport.
The Uyghur community here is large, and Uyghur is heard on the streets alongside Kazakh and Russian.
In Zharkent a clinic often runs on the doctor and one assistant, and in the middle of appointments neither has time for the phone. The agent answers patients itself, in Kazakh or Russian, books and sends reminders, and in the evening the doctor sees who is booked for tomorrow.
Areas and landmarks customers mention
the Zharkent Mosque, Zhibek Zholy Avenue, the Usek river
- Where
- Zhetysu Region
- Population
- over 50,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh?
Yes. The agent writes to each patient in their own language, in Kazakh, Russian or English. If the patient changes language mid-conversation, the agent carries on in the new one, and the doctor receives the whole chat.
Can the agent tell a patient what treatment they need?
No. Even a simple question like “will it go away by itself?” gets no answer on the substance: the agent books an examination and passes the question to the doctor, and in urgent cases asks the patient to call an ambulance.
Can the agent explain how to prepare for tests or an ultrasound?
Yes, if the preparation rules are in your instructions. The agent sends them to the patient word for word and repeats the key points when booking. Anything that is not in the instructions it does not invent: it passes that question to a doctor.
Does it suit a clinic with doctors of different specialities?
Yes. Each doctor has their own services and hours, and the agent books with whoever handles the appointment needed. If the patient doesn’t know whom to see, the agent offers a GP consultation or a first examination, whichever way your clinic works.
Is it worth it for a team of two or three?
Yes. In Zharkent the same people often serve customers and answer the messengers. The agent takes over the chats, so work no longer stops for replies.
Can the receptionist see what the agent writes to patients?
Yes. Every chat is saved in full, and anyone on your team can open it at any moment and carry on themselves. When the agent hands a patient to a colleague, the history goes along, so nobody has to ask again.
Put the agent to work in Zharkent
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.