AI receptionist for electricians in Khiva
An electrician in Khiva spends half the day at other people’s fuse boxes and has no time for messages. The agent does that for him: it asks what happened, quotes the call-out price, finds a time and confirms the booking.
Hello! In the evenings the lights flicker and the air conditioner switches itself off. During the day everything is fine.
Hello! Do you have a voltage stabiliser fitted? And please send a photo of the fuse box.
No stabiliser. Photo sent. It’s a house, 21 Bobur Street, near School No. 7.
Thank you, I’ve added the photo to your request. Sardor will measure the voltage and tell you what is needed. He can come tomorrow at 17:00 or 19:00. The call-out starts at 80,000 sum, and fitting a stabiliser starts at 120,000 sum. Which time suits you?
19:00, I won’t be home before then.
Booked: tomorrow at 19:00 with Sardor. I’ll send a reminder during the day.
When customers write in Khiva
Messages come in all day, and nearly every one has a voice message or a photo of the fuse box. The agent understands the voice messages, adds the photos to the request and asks for whatever is missing, so the electrician sets out already knowing the job.
Busiest hours: 08:00 to 11:00 and 18:00 to 22:00
Morning, after a renovation: three chandeliers to hang and a hob to connect. The agent quotes “from” prices and offers a day.
Afternoon: lighting for the yard ahead of a family celebration. The agent asks for a photo of the yard and books the electrician to take a look.
Evening: the lights flicker and the air conditioner cuts out. The agent asks about a stabiliser, requests a photo of the fuse box and books the electrician for tomorrow.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Gulnoz! Sizni ertaga soat 18:00 ga yozib qoʻydim. Usta kuchlanishni oʻlchab, stabilizator kerakmi yoki yoʻqmi, aytib beradi.
Гулноз, здравствуйте! Записала вас на завтра, на 18:00. Мастер замерит напряжение и скажет, нужен ли стабилизатор.
What the agent takes off your hands
Calls the electrician at a smell of burning
The agent gives no repair tips. The only thing it asks for when there is a smell of burning or sparks is to switch off the breaker. From there it is the electrician’s job, and the agent makes sure he hears about the request at once.
Understands voice messages and fuse box photos
A voice message, a photo, a floor plan: the agent takes whatever the customer finds easiest to send and asks only for what is still missing for the visit.
Puts the visit in the schedule
Books only into the electrician’s free time, so there are no double bookings. If a customer wants to move the visit, they write in the same chat and the agent offers a new time.
Quotes “from” prices
Answers from your price list: the call-out, a wiring point, fitting a stabiliser or a chandelier. The electrician names the final sum on site, and the agent never promises it in advance.
Keeps the celebration season in mind
Before Navruz, weddings and big family gatherings, requests for lighting and sockets in the yard pick up. The agent asks for the date of the event and offers a time well ahead, so the work does not land on the last day.
Khiva: local context
The former capital of the Khanate of Khiva, in Khorezm Region.
Itchan Kala, the walled inner town, was the first site in the country on the UNESCO World Heritage List, and people still live inside its walls.
In spring and autumn Itchan Kala is full of tourists, summer afternoons are hot and quiet, and in winter the old town is left almost to locals.
Guesthouse owners often answer guests themselves, in between housework and welcoming new arrivals.
Inside Itchan Kala and around it, guesthouses light up their courtyards and covered terraces, and in season the lights stay on late into the night. The agent books new lighting for the quiet weeks before the season, and if a room with guests loses power, passes the request to the electrician at once.
Guesthouses in Khiva light up their courtyards, covered terraces and trees, and by spring, before the first tourists, the owners want everything working. The agent books that work for the quiet weeks before the season, and if a room with guests loses power, the electrician hears about it at once.
Areas and landmarks customers mention
Itchan Kala, Dishan Kala, the Ota Darvoza gate, the Palvan Darvoza gate
- Where
- Khorezm Region
- Population
- over 100,000
- Customer languages
- Uzbek, Russian, English
- Where they write
- Telegram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes. The agent understands Uzbek and Russian, including when they are mixed in one sentence, and answers in the customer’s language. If people write in English, it answers that way too.
Can a customer describe the problem by voice?
Yes, and many people do, standing by the fuse box. The agent understands the voice message, replies in text and saves the gist in the request, so the electrician does not have to listen to anything again.
What does the agent do if there is a smell of burning?
It asks the customer to switch off the breaker for that circuit and not to use the socket, and gives no other advice. It passes the request with the address and photos straight to the on-call electrician and tells the customer the electrician will call back.
Can the agent tell whether a stabiliser is needed?
No, the electrician decides that after measuring the voltage. The agent quotes the “from” price for fitting one from your list, finds out what is happening with the lights and appliances and books the electrician to measure.
Where do I see the requests?
Wherever you already run your work: in your CRM and your electricians’ calendar. If you have no system, requests and customers stay in the built-in Solwees CRM.
How do I get started?
Connect Telegram, and WhatsApp if you like, then add your price list and your electricians’ schedule. It is free for 7 days with no card: enough to watch the agent handle live requests.
Put the agent to work in Khiva
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.