AI receptionist for electricians in Nukus
When the voltage drops in the evening in Nukus or a breaker trips, people write to an electrician at once, often by voice. The agent understands the message, checks there is no smell of burning and books the electrician into the nearest free time.
Hello! We’re holding a morning plov on Saturday with a lot of guests. We need lights under the awning and a couple of sockets in the yard. Can you do it before Friday?
Hello! How many lights do you need, and how far is the yard from the fuse box? And please send a photo of the yard, so the electrician can work out the cable length in advance.
Photo sent. Four lamps under the awning and two sockets, the fuse box is in the house, about twenty metres away. 45 Amir Temur Street.
Thank you, I’ve added the photo to your request. Jahongir is free on Thursday at 16:00 and on Friday at 10:00. The call-out starts at 80,000 sum, and he will price the work on site. Which suits you?
Thursday at 16:00.
Booked: Thursday at 16:00 with Jahongir. I’ll remind you on Wednesday evening. Have a wonderful celebration!
When customers write in Nukus
Messages come in all day, and nearly every one has a voice message or a photo of the fuse box. The agent understands the voice messages, adds the photos to the request and asks for whatever is missing, so the electrician sets out already knowing the job.
Busiest hours: 08:00 to 11:00 and 18:00 to 22:00
Morning, after a renovation: three chandeliers to hang and a hob to connect. The agent quotes “from” prices and offers a day.
At lunch a chaikhana writes: the kitchen breaker has tripped and guests are expected by evening. The agent checks there is no smell of burning and finds the electrician the nearest slot.
Evening: lights are needed in the yard for a morning plov. The agent asks for a photo of the yard and books the electrician before the celebration.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Mohinur! Sizni ertaga soat 18:00 ga yozib qoʻydim. Usta kuchlanishni oʻlchab, stabilizator kerakmi yoki yoʻqmi, aytib beradi.
Мохинур, здравствуйте! Записала вас на завтра, на 18:00. Мастер замерит напряжение и скажет, нужен ли стабилизатор.
What the agent takes off your hands
Calls the electrician at a smell of burning
The agent gives no repair tips. The only thing it asks for when there is a smell of burning or sparks is to switch off the breaker. From there it is the electrician’s job, and the agent makes sure he hears about the request at once.
Understands voice messages and fuse box photos
A voice message, a photo, a floor plan: the agent takes whatever the customer finds easiest to send and asks only for what is still missing for the visit.
Puts the visit in the schedule
Checks when the electrician is free and offers the customer two or three slots. It puts the chosen time in the calendar, saves the request in your CRM or the built-in Solwees CRM and sends the customer a reminder before the visit.
Quotes “from” prices
Asked “how much per point?”, the agent answers with a “from” price and explains that the electrician will draw up the estimate for the flat at the inspection. That way the customer is not waiting on a single figure that would have to change later.
Keeps the celebration season in mind
In summer and autumn, the wedding season, electricians get called to run lights into courtyards and under awnings. The agent books these jobs ahead, asks for the date of the celebration and schedules the electrician to finish before it.
Nukus: local context
The capital of the Republic of Karakalpakstan, grown from a small settlement into a city of broad avenues.
It is home to the Savitsky Museum, with one of the world’s largest collections of Russian avant-garde art, and it is the starting point for trips to Muynak and the Aral Sea.
Karakalpak, Uzbek and Russian are all heard in the streets, and many people switch easily from one to another.
Summers are long and dry and winters are cold, so people are used to messaging first and only then crossing town.
In Nukus winters are cold, and many homes keep warm with electric heaters that the wiring cannot always carry. The agent asks what is switched on and what trips, checks for any smell of burning and books the electrician for the nearest time.
In Nukus an electrician works both in town and out in the districts, and nobody drives to a far-off village for one socket. The agent books those jobs on the days the electrician will be out that way, and passes a smell of burning or sparks to him at once, wherever the message comes from.
Areas and landmarks customers mention
the Central Bazaar, Kateks Bazaar, the Savitsky Museum, 27th Microdistrict
- Where
- Republic of Karakalpakstan
- Population
- over 300,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes. Whatever language the customer writes in, the agent answers in it: Uzbek, Russian or English. A switch of language mid-chat does not throw it.
Can a customer describe the problem by voice?
Yes, and many people do, standing by the fuse box. The agent understands the voice message, replies in text and saves the gist in the request, so the electrician does not have to listen to anything again.
What does the agent do if there is a smell of burning?
It asks the customer to switch off the breaker for that circuit and not to use the socket, and gives no other advice. It passes the request with the address and photos straight to the on-call electrician and tells the customer the electrician will call back.
Can the agent tell whether a stabiliser is needed?
The electrician decides once he has measured the voltage on site. For its part, the agent finds out when the lights flicker and what is switched on at the time, quotes “from” prices and books the visit.
Where do I see the requests?
In your CRM if you use one, or in the built-in Solwees CRM. The photos, the voice messages, the address with its landmark and the whole chat are attached to the request.
Can one account run several locations?
Yes. Each location has its own technicians and service area. The agent asks for the address and books a visit from the nearest one.
How do I get started?
Sign up, connect Telegram and upload your services with “from” prices. The first 7 days are free with no card, and the agent starts answering the same day.
Put the agent to work in Nukus
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.