AI receptionist for electricians in Qarshi
In Qarshi people write to the electrician about flickering lights, stabilisers, sockets and breakers that trip in the evenings. The agent answers on Telegram at once: it understands voice messages, books visits and sends reminders, and passes a blackened socket to the electrician ahead of the queue.
Hello! In the evenings the lights flicker and the air conditioner switches itself off. During the day everything is fine.
Hello! Do you have a voltage stabiliser fitted? And please send a photo of the fuse box.
No stabiliser. Photo sent. It’s a house, 21 Bobur Street, near School No. 7.
Thank you, I’ve added the photo to your request. Farrukh will measure the voltage and tell you what is needed. He can come tomorrow at 17:00 or 19:00. The call-out starts at 80,000 sum, and fitting a stabiliser starts at 120,000 sum. Which time suits you?
19:00, I won’t be home before then.
Booked: tomorrow at 19:00 with Farrukh. I’ll send a reminder during the day.
When customers write in Qarshi
Messages come in all day, and nearly every one has a voice message or a photo of the fuse box. The agent understands the voice messages, adds the photos to the request and asks for whatever is missing, so the electrician sets out already knowing the job.
Busiest hours: 08:00 to 11:00 and 18:00 to 22:00
Morning, after a renovation: three chandeliers to hang and a hob to connect. The agent quotes “from” prices and offers a day.
At lunch a chaikhana writes: the kitchen breaker has tripped and guests are expected by evening. The agent checks there is no smell of burning and finds the electrician the nearest slot.
Evening: the lights flicker and the air conditioner cuts out. The agent asks about a stabiliser, requests a photo of the fuse box and books the electrician for tomorrow.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Lobar! Sizni ertaga soat 18:00 ga yozib qoʻydim. Usta kuchlanishni oʻlchab, stabilizator kerakmi yoki yoʻqmi, aytib beradi.
Лобар, здравствуйте! Записала вас на завтра, на 18:00. Мастер замерит напряжение и скажет, нужен ли стабилизатор.
What the agent takes off your hands
Calls the electrician at a smell of burning
A blackened socket, crackling in the fuse box, a smell of burning plastic: the agent does not let words like these slip by. It asks the customer to switch that circuit off at the fuse box and wait for the electrician, and hands the request to whoever is on call that same minute, even at night.
Understands voice messages and fuse box photos
Customers often explain the problem in a voice message standing right by the fuse box. The agent understands it, replies in text and asks for a photo of the fuse box or the socket, then keeps it all together in the request for the electrician.
Puts the visit in the schedule
Checks when the electrician is free and offers the customer two or three slots. It puts the chosen time in the calendar, saves the request in your CRM or the built-in Solwees CRM and sends the customer a reminder before the visit.
Quotes “from” prices
Asked “how much per point?”, the agent answers with a “from” price and explains that the electrician will draw up the estimate for the flat at the inspection. That way the customer is not waiting on a single figure that would have to change later.
Keeps the celebration season in mind
In summer and autumn, the wedding season, electricians get called to run lights into courtyards and under awnings. The agent books these jobs ahead, asks for the date of the celebration and schedules the electrician to finish before it.
Qarshi: local context
The centre of Kashkadarya Region, known in ancient times as Nakhshab and in Arabic sources as Nasaf.
Kashkadarya is the country’s main gas region, and Qarshi has long been known for its flat-woven carpets.
The city splits into the old part around the Eski Bazaar and the newer microdistricts, and people usually give directions by landmarks: the bazaar, a mosque, a microdistrict number.
People come in from the districts of Kashkadarya to see doctors and masters and to visit the bazaar, and many agree a time in advance so they can get home before dark.
In Qarshi air conditioners run almost round the clock in summer, and in the evening, when every house switches them on, the voltage sags. That brings requests for stabilisers and new breakers, and the agent books them on free days, quoting “from” prices from your list.
In Qarshi there are many shops, cafes and workshops that need power all day. The agent books their routine work for early morning or the evening after closing, and passes a breaker that trips in the middle of the day to the electrician ahead of the queue.
Areas and landmarks customers mention
Pakhtazor, the Eski Bazaar, the Kok-Gumbaz Mosque, the Qarshi Bridge
- Where
- Kashkadarya Region
- Population
- over 300,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes. Whatever language the customer writes in, the agent answers in it: Uzbek, Russian or English. A switch of language mid-chat does not throw it.
Can a customer describe the problem by voice?
Yes, and many people do, standing by the fuse box. The agent understands the voice message, replies in text and saves the gist in the request, so the electrician does not have to listen to anything again.
What does the agent do if there is a smell of burning?
A request like that skips the queue. The agent asks for the circuit to be switched off at the fuse box, checks the address and hands everything to the electrician at once. It never gives advice like “try fixing it yourself”.
Can the agent tell whether a stabiliser is needed?
No, the electrician decides that after measuring the voltage. The agent quotes the “from” price for fitting one from your list, finds out what is happening with the lights and appliances and books the electrician to measure.
Where do I see the requests?
Wherever you already run your work: in your CRM and your electricians’ calendar. If you have no system, requests and customers stay in the built-in Solwees CRM.
Can one account run several locations?
Yes. Each location has its own technicians and service area. The agent asks for the address and books a visit from the nearest one.
How do I get started?
Connect Telegram, and WhatsApp if you like, then add your price list and your electricians’ schedule. It is free for 7 days with no card: enough to watch the agent handle live requests.
Put the agent to work in Qarshi
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.