AI receptionist for electricians in Zharkent
In Zharkent an electrician usually works for himself, with no dispatcher. The agent takes over his WhatsApp: it finds out what is not working, books a free day and reminds the customer, and if something is sparking, tells the electrician at once.
Hello! We’ve bought a second air conditioner, and the installer said it needs its own line from the panel. How much is that?
Hello! The price depends on how long the line is and how it has to run, so the electrician will give it after a look. The call-out starts at 3,000 tenge. Is it a flat or a house, and where is the panel compared with where the air conditioner goes?
A house, the panel is in the hall and the air conditioner goes in the bedroom. Address: a house, 3 Zhambyl Street.
Thank you. Yerzhan can come on Saturday at 10:00 or on Monday at 18:30. Which is better for you?
Saturday works.
You’re booked for Saturday at 10:00 with Yerzhan. I’ll remind you on Friday, and if your plans change, write here.
When customers write in Zharkent
In Zharkent there are many private houses, and in summer electricians hear about yard lighting, pumps and summer kitchens, and in the heat about breakers that cannot hold the air conditioners. Messages peak at lunchtime and after seven in the evening.
Busiest hours: 12:00 to 15:00 and 19:00 to 23:00
Morning, after buying a flat: how much to run the wiring? The agent quotes the “from” price per point from your list and offers a survey.
A question about a separate line for a new air conditioner. The agent explains what the price depends on and books the electrician for Saturday.
Afternoon: can a socket be moved behind the new TV? The agent books the electrician for the weekend.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Шебер ертең сағат 18:00-де келеді. Ол келгенше бұл автоматты қоспаңызшы.
Мастер будет у вас завтра в 18:00. До его приезда этот автомат не включайте, пожалуйста.
What the agent takes off your hands
Safety before booking
If a customer says something is sparking, smoking or smells of burning, the agent asks them to switch off the main breaker and leave the wiring alone, and to call 101 if there is smoke or fire. It passes the request to the on-call electrician that same minute.
Finds out what happened
Asks what exactly is not working, in the whole home or one room, what was switched on just before and whether it is a flat or a house. The electrician sets out already knowing the size of the job.
Books and reminds
Books the visit into a free slot, confirms the time and sends the customer a reminder the day before. The customer can move the visit in the same chat.
Quotes only “from” prices
Quotes the call-out and standard jobs from your price list (a point, a new breaker, fitting a light), always as “from” prices. The electrician gives the total after the inspection.
Big jobs start with a survey
If a customer asks about wiring a whole flat or house, the agent asks for the floor area and the number of rooms and books the electrician for a look. The estimate comes after the survey, not from the chat.
Zharkent: local context
The centre of Panfilov District in Zhetysu Region, in the Ili valley, not far from the Chinese border and the Khorgos crossing.
The town is known for its historic mosque, where a Chinese master blended Chinese and Central Asian architecture; today it houses a museum.
Life here is tied to the border: the Khorgos dry port and trade zone are nearby, and many locals work in trade and transport.
The Uyghur community here is large, and Uyghur is heard on the streets alongside Kazakh and Russian.
In Zharkent most homes are private houses with gardens, and electricians hear about yard lighting, pumps and lines to outbuildings. The agent asks for the address and a landmark and books the electrician on a free day.
Areas and landmarks customers mention
the Zharkent Mosque, Zhibek Zholy Avenue, the Usek river
- Where
- Zhetysu Region
- Population
- over 50,000
- Customer languages
- Kazakh, Russian
- Where they write
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Will the agent reply to a customer in Kazakh?
Yes. The agent answers in Kazakh, Russian and English, in the language of the customer’s message. If someone changes language during the conversation, the agent changes with them.
What does the agent do if a customer has something sparking?
It treats it as an emergency: the customer gets one safety instruction (switch off the breaker, touch nothing, call 101 if there is smoke), and the on-call electrician is called that same minute, day or night.
Does the agent quote prices for the work?
Only “from” prices from your list: the call-out, a point, a new breaker. The electrician draws up the estimate for bigger jobs after the inspection, and the agent explains that to the customer.
Where are the requests saved?
Wherever you already work with customers, or in the built-in Solwees CRM if you have no system. The electrician sees the whole request and does not have to ask the customer again.
Will the agent take a request for an air-conditioner line?
Yes. It asks whether it is a flat or a house, where the panel is and where the air conditioner will go, and books the electrician for a look. The electrician prices the work after that.
Is it worth it for a team of two or three?
Yes. In Zharkent the same people often serve customers and answer the messengers. The agent takes over the chats, so work no longer stops for replies.
How do we connect the agent?
Connect your work WhatsApp, upload your price list with “from” prices and the electricians’ schedule. The first 7 days are free, no card.
Put the agent to work in Zharkent
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.