AI receptionist for hotels and guesthouses in Aktau
Business travellers, contractors and guests from abroad in Aktau write on WhatsApp at any hour, often from another time zone. The agent quotes the rate, checks free rooms, makes the booking and notes the company details for the invoice.
Hello! We need a family room from 12 to 18 July, two adults and two children. How far are you from the beach?
Hello! The beach is five minutes away on foot. For those dates we have a family room with a sea view: 30,000 tenge a night, breakfast for four included, a cot on request.
That works. Do you need a deposit?
Yes, a deposit for the first night secures the dates. The front desk will send the payment details, and meanwhile I’ll hold the room for you until 12:00 tomorrow. What name should I use?
Zhanar.
Done: family room from 12 to 18 July under Zhanar, held until 12:00 tomorrow. I’ve told the front desk, and they’ll send the payment details in this chat.
When customers write in Aktau
From June to September holidaymakers on the Caspian join the business travellers: families ask about the beach, children and a sea view. By day people write about work, in the evening about holidays, and the agent answers both.
Busiest hours: 08:00 to 11:00 and 19:00 to 22:00
A contractor asks for six rooms for a crew from the first of the month.
An engineer from abroad writes in English and asks for a room for a week.
A family picks a sea-view room for July.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Қайырлы күн! Дүйсенбіден бейсенбіге дейін бір орындық бөлме бос, компанияға шот дайындаймыз. Брондап қояйын ба?
Добрый день! С понедельника по четверг свободен одноместный номер, счёт на компанию подготовим. Бронирую?
What the agent takes off your hands
Books rooms
Finds the right room for each guest: a single for a business trip, a family room with a cot, two adjoining rooms for friends. It books only what is actually free and saves the guest’s details in your CRM.
Answers on rates and rules
Explains what the price includes, check-in and check-out times, the cost of early check-in, whether children and pets are welcome and what deposit is needed. Every answer comes from your rules, with nothing added of its own.
Takes group and company requests
A contractor’s crew, engineers for a project, staff on a training course: the agent checks the dates, the number of rooms and meals, notes who is paying and hands your manager a ready request.
Reminds guests before arrival
The guest gets a reminder with the check-in time and the front desk contact, and you know in advance who is really coming. The agent handles cancellations and date changes itself, under your cancellation terms.
Brings in your staff when needed
If a question goes beyond your rules, the agent doesn’t improvise: it tells the guest a member of staff will reply and hands the chat to your front desk. They see the whole conversation and carry on from there.
Aktau: local context
The centre of Mangystau Region and a port city on the eastern shore of the Caspian, built in the desert in Soviet times.
There are hardly any streets in the usual sense: an address is written as microdistrict, building and flat numbers.
In summer holidaymakers come to the sea from all over the country, the beaches and the seafront are busy until night, and businesses work almost without a day off.
Plenty of residents go off on rotation to the oil fields and offshore service companies, so customers often write from another town to book for their days at home.
Summer in Aktau is the Caspian season: families come to the sea for a week and ask about the beach, the view and a children’s menu. The rest of the year the hotel works with oil-industry business travellers. The agent answers both by your rules and books the room at once.
Areas and landmarks customers mention
4th Microdistrict, 16th Microdistrict, Shygys, the seafront, the lighthouse
- Where
- Mangystau Region
- Population
- over 280,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Exely- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer guests in Kazakh and English?
Yes, in Kazakh, Russian and English: guests get the answer in the language they wrote in. You upload rates and rules once, with no need to translate them for foreign guests.
Where do bookings and guest details go?
Wherever you work now: your booking system and your CRM. No system yet? Then bookings and the guest base are kept in the built-in Solwees CRM, where you can see who arrives when and what they asked for.
Will the agent book rooms for a rotation crew?
Yes. The agent asks how many people and for how long, whether they need single rooms, an early breakfast and laundry for work clothes, and notes the contractor’s details. Your manager quotes the long-stay rate if your rules don’t include it.
What if a guest wants to cancel or change a booking?
The agent moves or cancels the booking under your cancellation terms and puts the room straight back on sale. If your rules allow a deposit refund, it passes that to your front desk: a person handles the money.
How do I get started?
Connect WhatsApp and Telegram and add your room types, seasonal rates and check-in rules. The agent starts answering the same day, and the first 7 days cost nothing, no card needed.
Put the agent to work in Aktau
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.