AI receptionist for hotels and guesthouses in Aktobe
In Aktobe people message a hotel a month before a business trip and from the highway an hour before they arrive. The agent answers at once: quotes the rate, checks which rooms are free and books without waiting for your receptionist.
Hello! We have a toi on Saturday, and relatives are coming from other towns. We need five rooms for two nights from Friday.
Hello! From Friday to Sunday three doubles and two triples are free. A double is 22,000 tenge a night and a triple 26,000 tenge, breakfast included. Shall I book all five?
Yes. The guests will pay for themselves at check-in, is that all right?
That’s fine, each guest pays for their own room at the desk. I’ll put the booking under one name, and you can send the guest list when it’s ready. Whose name shall I use?
Balnur, I’ll send the list tomorrow.
I’ve booked five rooms from Friday to Sunday under Balnur. I’ll wait for the guest list and remind you about check-in on Friday morning. Congratulations on the toi!
When customers write in Aktobe
In winter, when highways close because of blizzards, stranded drivers look for a room and write late in the evening. The rest of the year the peak falls on weekdays, when people travel for work.
Busiest hours: 10:00 to 13:00 and 20:00 to 23:00
A company accountant asks for an invoice for a colleague’s stay.
A student’s parents book a room for the weekend.
The highway is closed by a blizzard, and drivers look for a bed for the night.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Қайырлы күн! Дүйсенбіден бейсенбіге дейін бір орындық бөлме бос, компанияға шот дайындаймыз. Брондап қояйын ба?
Добрый день! С понедельника по четверг свободен одноместный номер, счёт на компанию подготовим. Бронирую?
What the agent takes off your hands
Books rooms
Checks free rooms on your availability chart, quotes the rate for the dates and makes the booking at once. If nothing is free, it says so and offers the nearest dates.
Answers on rates and rules
Explains what the price includes, check-in and check-out times, the cost of early check-in, whether children and pets are welcome and what deposit is needed. Every answer comes from your rules, with nothing added of its own.
Takes group and company requests
When rooms are needed for several people, the agent collects everything a quote requires: arrival and departure dates, how many rooms of which type, breakfast or full board, whether the company or the guests pay. Your manager only has to name the price.
Reminds guests before arrival
The day before arrival it confirms the booking with the guest and sends directions. If plans have changed, it moves the dates or cancels under your rules, and the room goes straight back on sale.
Brings in your staff when needed
Complaints, deposit refunds, a discount for a long stay and any exception to the rules go to your front desk along with the chat history. The receptionist carries on the conversation in the same window.
Aktobe: local context
The centre of Aktobe Region and the largest city in the west of the country, on the banks of the Ilek.
It grew from the Ak-Tobe military post and is known today for its ferroalloy and chrome chemicals plants, while oil and gas are produced across the region.
The city keeps growing to the west and east, and people in the new quarters look for salons, clinics and tradespeople close to home.
Winter brings blizzards and summer brings dust storms, and in that weather people would rather arrange things by message than set off on the off chance.
Winter in Aktobe is long and snowy, and in a blizzard drivers look for a bed rather than push on to the next town. The agent answers them at any hour, books the room and warns your receptionist about the late arrival.
Areas and landmarks customers mention
the Old Town, Zhilgorodok, 11th Microdistrict, Batys-2, Nur-Aktobe, Abilkaiyr Khan Avenue
- Where
- Aktobe Region
- Population
- over 580,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Exely- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer guests in Kazakh and English?
Yes, in Kazakh, Russian and English: guests get the answer in the language they wrote in. You upload rates and rules once, with no need to translate them for foreign guests.
Where do bookings and guest details go?
The booking goes into your room booking system and guest details into your CRM. If you have no separate systems, everything is kept in the built-in Solwees CRM: rooms, bookings and each guest’s history.
Can I connect several hotels or branches?
Yes. Each hotel has its own rooms, rates and rules, and the agent asks the guest where they would rather stay and books there. Every conversation shows up in one inbox.
What if a guest wants to cancel or change a booking?
The agent moves or cancels the booking under your cancellation terms and puts the room straight back on sale. If your rules allow a deposit refund, it passes that to your front desk: a person handles the money.
How do I get started?
Connect WhatsApp and Telegram and add your room types, seasonal rates and check-in rules. The agent starts answering the same day, and the first 7 days cost nothing, no card needed.
Put the agent to work in Aktobe
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.