AI receptionist for hotels and guesthouses in Atyrau
In Atyrau a hotel lives by rotation and project schedules: today ten rooms for a month for a crew, tomorrow one for two nights for an engineer. The agent answers at once, in Kazakh, Russian or English, books on its own and puts group requests together for your manager.
Good afternoon! We’re a contractor and need six single rooms for a crew for 28 days from the first of the month. Do you have them?
Good afternoon! Six single rooms are free for 28 days from the first. Stays of two weeks or more have a separate rate, which the manager will quote. What time do you need breakfast?
At 6:00, the crew leaves for site at 6:30. And we need work clothes laundered.
Breakfast at 6:00 is fine, and so is laundry. Noted: six single rooms, 28 days from the first, breakfast at 6:00, laundry for work clothes. How should I address you?
Daniyar, procurement.
Thank you! I’ve passed the request to the manager, who will send the rate and a contract today. The rooms are held for you until tomorrow evening.
When customers write in Atyrau
Early in the morning contractors write in: rooms for a crew, breakfast from six, laundry for work clothes. By day visiting engineers book, and in the evening people whose site work has run over ask to extend.
Busiest hours: 08:00 to 11:00 and 19:00 to 22:00
A foreman asks whether breakfast can be served before the crew leaves for site.
A company’s accounts team asks for an invoice and paperwork for the stay.
A contractor extends the crew’s stay by two more weeks.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Қайырлы күн! Дүйсенбіден бейсенбіге дейін бір орындық бөлме бос, компанияға шот дайындаймыз. Брондап қояйын ба?
Добрый день! С понедельника по четверг свободен одноместный номер, счёт на компанию подготовим. Бронирую?
What the agent takes off your hands
Books rooms
Checks free rooms on your availability chart, quotes the rate for the dates and makes the booking at once. If nothing is free, it says so and offers the nearest dates.
Answers on rates and rules
Explains what the price includes, check-in and check-out times, the cost of early check-in, whether children and pets are welcome and what deposit is needed. Every answer comes from your rules, with nothing added of its own.
Takes group and company requests
When rooms are needed for several people, the agent collects everything a quote requires: arrival and departure dates, how many rooms of which type, breakfast or full board, whether the company or the guests pay. Your manager only has to name the price.
Reminds guests before arrival
The guest gets a reminder with the check-in time and the front desk contact, and you know in advance who is really coming. The agent handles cancellations and date changes itself, under your cancellation terms.
Brings in your staff when needed
Complaints, deposit refunds, a discount for a long stay and any exception to the rules go to your front desk along with the chat history. The receptionist carries on the conversation in the same window.
Atyrau: local context
The centre of Atyrau Region and the oil capital of Kazakhstan, with a refinery and the offices of the companies working the Tengiz and Kashagan fields.
The city stands on the Ural not far from the Caspian and was called Guryev before it was renamed.
The Ural splits the city into a European and an Asian part, and people describe where they live just like that: “in Europe” or “in Asia”.
Many people work rotations on the oil fields, and family matters, from a doctor’s visit to a toi, are planned for the days the rotation worker is home.
Atyrau stands on both banks of the Ural, and guests often ask which bank the hotel is on and how long the drive is to the office or the airport. The agent answers from your details, books the room and sends the address the day before arrival.
Areas and landmarks customers mention
Zhilgorodok, Avangard, Nursaya, Balykshy, the Ural embankment
- Where
- Atyrau Region
- Population
- over 320,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Telegram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Exely- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer guests in Kazakh and English?
Yes, in Kazakh, Russian and English: guests get the answer in the language they wrote in. You upload rates and rules once, with no need to translate them for foreign guests.
Where do bookings and guest details go?
Wherever you work now: your booking system and your CRM. No system yet? Then bookings and the guest base are kept in the built-in Solwees CRM, where you can see who arrives when and what they asked for.
Will the agent book rooms for a rotation crew?
Yes. The agent asks how many people and for how long, whether they need single rooms, an early breakfast and laundry for work clothes, and notes the contractor’s details. Your manager quotes the long-stay rate if your rules don’t include it.
What if a guest wants to cancel or change a booking?
The guest writes in the same chat, and the agent offers other dates or cancels if your rules allow it. Your front desk sees the change at once, and the agent passes disputed deposit cases to them.
How do I get started?
Connect WhatsApp and Telegram and add your room types, seasonal rates and check-in rules. The agent starts answering the same day, and the first 7 days cost nothing, no card needed.
Put the agent to work in Atyrau
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.