AI receptionist for hotels and guesthouses in Bishkek
Hotels in Bishkek hear from guests in many countries and time zones, so messages arrive around the clock. The agent answers at once and in the guest’s language: quotes the nightly rate, books the room and explains the airport transfer.
Hi! Do you have a room from Friday to Sunday? Two adults and a child.
Hello! For those dates we have a family room with a mountain view: 7,000 som a night, breakfast for three included. What name should I book it under?
Azamat. Can you pick us up from the airport?
Yes, a transfer from the airport is 1,000 som. I’ve booked the family room from Friday to Sunday under Azamat. What time should we meet you?
We’ll be there around 12:00, thanks!
Transfer noted for 12:00. See you on Friday, and I’ll send a reminder the day before.
When customers write in Bishkek
By day companies write in: they book rooms for staff and ask for an invoice. In the evening and at night tourists and transit passengers from Manas write, and they won’t wait until morning for an answer.
Busiest hours: 09:00 to 12:00 and 20:00 to 00:00
Guests leaving today ask for a late check-out or where to leave their bags until the evening.
Event organisers ask for a price on several rooms for the same dates.
Late bookings after work. Your staff are asleep, the agent answers at once.
Answers in Kyrgyz and Russian
The agent replies in the language the customer wrote in and does not switch unless asked. Here is the same reply in both.
If a customer switches to English, the agent follows.
Саламатсызбы! Эртең эки кишилик бош бөлмө бар. Брондоп коёюнбу?
Здравствуйте! На завтра есть свободный номер на двоих. Забронировать?
What the agent takes off your hands
Books rooms
Sees free rooms in Exely and books straight away, then saves the guest in Bitrix24 or amoCRM. No system yet? Rooms and bookings live in the built-in Solwees CRM.
Answers rates and house rules
Quotes the nightly rate and explains breakfast, transfers, parking, check-in and check-out, children and pets. Only by your rules: the agent never promises what you don’t offer.
Sends a pre-arrival reminder
The day before arrival it sends the guest the address, check-in time and directions. If plans change, it offers other dates right away.
Passes the tricky ones to your staff
If a guest complains, asks for a deposit back or books for a large group, the agent doesn’t decide for you. It hands the conversation to a member of staff with a short note on what it’s about, so the guest doesn’t have to repeat themselves.
Bishkek: local context
The capital and the largest service market in the country: over a million people and the toughest competition for every customer.
The city keeps growing south and east, and new residential areas get their own salons, cafes and clinics.
Life shifts to the evening: traffic and work by day, and after six people decide where to go and message businesses.
Many businesses run in two languages at once, with signs and chats in both Kyrgyz and Russian.
In Bishkek hotels live on business trips, conferences and transit through Manas airport. Transit guests ask about early check-in and transfers, conference organisers send requests for several rooms and a meeting hall. The agent answers everyone at once and hands your manager a complete group request.
Areas and landmarks customers mention
Dzhal, Asanbai, Vostok-5, Yug-2, Kok-Zhar, Tunguch, Mossovet, Philharmonia
- Where
- city of national significance
- Population
- over 1 million
- Customer languages
- Russian, Kyrgyz, English
- Where they write
- WhatsApp and Telegram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Exely- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer in Kyrgyz?
Yes, and not only in Kyrgyz. The agent writes to each guest in their own language: Kyrgyz, Russian or English, and in Kazakh for guests from Kazakhstan. If a guest switches language mid-chat, the agent switches too.
Where do bookings live?
In Exely, if you use it: the agent sees free rooms and writes the booking straight in. Guests and requests are saved in Bitrix24 or amoCRM, and without a system everything lives in the built-in Solwees CRM.
Will the agent take a group or conference request?
Yes. It asks everything your manager needs: dates, how many people and rooms, whether they need a hall, meals and a transfer from Manas. Your manager gets the whole request, and the agent only quotes a group rate if your rules list one.
What if a guest asks for something your rules don’t cover?
Then the agent tells the guest honestly that it will check with the staff and forwards the request to your front desk with the chat right away. Discounts, late check-out and anything your rules don’t cover are your call, not the agent’s.
Does the agent take bookings around the clock?
Yes. It answers at any hour, night included, and books against your schedule. In the morning your team sees every new request in one inbox.
How do I try it?
Sign-up takes a few minutes and the first 7 days are free, no card. Connect WhatsApp, add your rooms, rates and house rules, and watch the agent answer guests.
Put the agent to work in Bishkek
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.