AI receptionist for hotels and guesthouses in Kemin
In Kemin a guest who gets no reply books next door. The agent answers on WhatsApp at once, even when the owners are busy or asleep: says whether there is room for those dates and what it costs, and makes the booking.
Hi! We’re on the road and won’t get to you until about one in the morning. Do you have a room for two tonight?
Hello! We have a double room with a mountain view, 2,500 som a night. Checking in at night is no problem. What name should I book it under?
Aigerim. Is there somewhere to leave the car?
Yes, there is guest parking in the yard. I’ve booked the room for tonight under Aigerim and told the front desk you’ll arrive around 01:00.
Thanks! If we’re running late, I’ll write here.
Fine, I’ll pass it straight to the front desk. Safe travels!
When customers write in Kemin
Many guests write from the road, from a car or a bus: is there a room tonight, how late can they check in, is there parking. They need the answer while they are on their way, not once they have arrived.
Busiest hours: 10:00 to 13:00 and 19:00 to 23:00
Guests leaving today ask for a late check-out or where to leave their bags until the evening.
Guests on the way ask how to find you and where to park.
Late bookings after work. Your staff are asleep, the agent answers at once.
Answers in Kyrgyz and Russian
The agent replies in the language the customer wrote in and does not switch unless asked. Here is the same reply in both.
If a customer switches to English, the agent follows.
Саламатсызбы! Эртең эки кишилик бош бөлмө бар. Брондоп коёюнбу?
Здравствуйте! На завтра есть свободный номер на двоих. Забронировать?
What the agent takes off your hands
Books rooms
Sees free rooms in Exely and books straight away, then saves the guest in Bitrix24 or amoCRM. No system yet? Rooms and bookings live in the built-in Solwees CRM.
Answers rates and house rules
Answers the questions guests ask every day: what a night costs, whether breakfast is included, whether a dog is allowed, what time check-in and check-out are. The answers come from your rules, so it won’t promise anything extra.
Sends a pre-arrival reminder
A day before arrival it writes to the guest: repeats the date and check-in time and sends the address with a map pin. If the guest can’t make it, it offers to move the booking.
Passes the tricky ones to your staff
Group requests, complaints, deposit refunds and anything the owner decides go to your front desk with a short summary of the chat.
Kemin: local context
A town in the east of Chuy Region on the way to Issyk-Kul, next to the Chon-Kemin gorge.
The road into the Chon-Kemin gorge starts here, for horse treks and mountain holidays.
In Kemin you host weekend guests from Bishkek and travellers stopping for the night. They write on Friday evening or already on the road, asking whether there is a room tonight and where to park.
Areas and landmarks customers mention
the town centre, the Issyk-Kul road, the Chon-Kemin gorge
- Where
- Chuy Region
- Customer languages
- Russian, Kyrgyz
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Exely- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer in Kyrgyz?
Yes, and not only in Kyrgyz. The agent writes to each guest in their own language: Kyrgyz, Russian or English, and in Kazakh for guests from Kazakhstan. If a guest switches language mid-chat, the agent switches too.
Where do bookings live?
In Exely, if you use it: the agent sees free rooms and writes the booking straight in. Guests and requests are saved in Bitrix24 or amoCRM, and without a system everything lives in the built-in Solwees CRM.
Can I connect the hotel’s WhatsApp and Instagram?
Yes. WhatsApp, Instagram, Telegram and your website chat all connect. Every conversation lands in one inbox, and you see what the agent replied.
What if a guest asks for something your rules don’t cover?
Then the agent tells the guest honestly that it will check with the staff and forwards the request to your front desk with the chat right away. Discounts, late check-out and anything your rules don’t cover are your call, not the agent’s.
Does it work if customers drive in from Bishkek?
Yes. The agent explains how to reach you in Kemin and offers a time that allows for the drive. If a customer is running late, they write in the same chat and the agent tells your staff.
How do I try it?
Sign-up takes a few minutes and the first 7 days are free, no card. Connect WhatsApp, add your rooms, rates and house rules, and watch the agent answer guests.
Put the agent to work in Kemin
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.