AI receptionist for hotels and guesthouses in Fergana
In Fergana a hotel hears from business travellers, tourists and relatives coming for a wedding, each with questions of their own. The agent answers everyone on Telegram and WhatsApp: confirms the dates, gives the price with breakfast and books the room.
Hello! I need a single room from Monday to Thursday for a business trip. Can you invoice my organisation?
Hello! A single room is free for those days, 380,000 sum a night with breakfast. Our accounts team issues invoices: send me the organisation’s name and tax number, I’ll pass them on, and the invoice will come to your email.
Good, please book it under Gulnoz. I’ll send the details now.
I’ve booked a single room from Monday to Thursday under Gulnoz. As soon as the details arrive, I’ll pass them to accounts.
Sent.
Received and passed on. See you on Monday, check-in is from 14:00.
When customers write in Fergana
In the morning guests ask whether they can leave early and take breakfast with them. By day bookings for the next few dates come in, and in the evening and at night people write who will arrive late and want to be sure they will be checked in.
Busiest hours: 10:00 to 13:00 and 18:00 to 22:00
Guests leaving today ask for a taxi to the station or the airport at a set time.
Relatives ask for rooms near the hall for the wedding weekend.
Messages from Europe, where it is still evening: asking about free dates in spring.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Xayrli kech, Nilufar! Ertangi kunga konditsioner va nonushta bilan ikki kishilik xona bor. Band qilib qoʻyaymi?
Добрый вечер, Нилуфар! На завтра есть номер на двоих с кондиционером и завтраком. Бронирую?
What the agent takes off your hands
Books rooms
Books one room or several at once when guests travel as a family or for a wedding. The guest’s contact is saved in the CRM, so on the next visit you can see who they are, when they stayed and in which room.
Answers by your house rules
Answers what people ask every season: is there air-conditioning, what time is breakfast, can bags be left after check-out, is a passport needed at check-in. It knows all this from your rules and never invents anything of its own.
Speaks the guest’s language
Answers tourists in English and guests from across the country in Uzbek or Russian. It understands Telegram voice messages and replies in text, so what was agreed stays in the chat.
Gets the guest ready to arrive
The day before, it sends a map pin, the check-in time and a tip on getting there from the station or the airport. If the guest can’t make it, it offers to move the dates by your rules.
Brings in a person when needed
A tour operator with a group, a question about refunding a deposit, a request your rules don’t cover: the agent hands these conversations to a member of staff instead of deciding itself. Along with the chat, they get a summary of what has already been agreed.
Fergana: local context
The centre of Fergana Region, founded under the Russian Empire as New Margelan and renamed Fergana in Soviet times.
A city of wide tree-lined streets and one of the country’s oil-refining centres.
Fergana is green and unhurried: by day life hides in the shade of the trees, and in the evening townspeople stroll through the parks and along the pedestrian Mustaqillik Street.
Margilan is right next door, and many live in one town and work or study in the other.
Fergana is where many trips round the valley begin: from here people go to Margilan to watch silk being woven and to Rishtan to the potters. Tourists ask whether they can leave bags while they travel and whether you can find them a car. The agent answers by your rules and passes car requests to you.
Areas and landmarks customers mention
Al-Farghani Park, Kirgili, Mustaqillik Street, Kuvasay Street
- Where
- Fergana Region
- Population
- over 300,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and WhatsApp
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Exely- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Where do the bookings go?
Wherever your bookings already live: in the connected booking system and in the CRM. If you still keep everything in a notebook or in phone notes, the agent keeps bookings and guest contacts in the built-in CRM.
Will the agent answer a foreign guest in English?
Yes. The agent answers in the language the guest used: English, Russian or Uzbek. The time difference doesn’t matter: a tourist in Europe writes in their evening and gets an answer straight away.
Can relatives book several rooms for a wedding?
Yes. The agent checks the dates, how many rooms and beds are needed and whether cots are wanted, and books what is free. If they need more rooms than you have, it says so at once and passes the request to your front desk.
What does the agent say about registering foreign guests?
It repeats your terms: who handles the registration, which documents are needed at check-in and how long it takes. If the question goes further, say about extending a stay in the country, the agent passes it to your front desk.
What if a guest asks for something unusual?
Say, bringing a dog, checking in at six in the morning or a discount for ten nights. The agent doesn’t decide such things itself: it passes the question to your front desk with the chat and tells the guest a member of staff will reply.
How do I start?
Connect the hotel’s messengers, upload your rooms and rates, and the agent starts answering guests the same day. You can try the first week free, without a card.
Put the agent to work in Fergana
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.