AI receptionist for hotels and guesthouses in Kokand
In Kokand guests write a month before the trip and from the train an hour before arrival, often by voice. The agent understands voice messages, answers in text and books the room before the guest starts looking elsewhere.
Hello! I need a single room from Monday to Thursday for a business trip. Can you invoice my organisation?
Hello! A single room is free for those days, 380,000 sum a night with breakfast. Our accounts team issues invoices: send me the organisation’s name and tax number, I’ll pass them on, and the invoice will come to your email.
Good, please book it under Gulnoz. I’ll send the details now.
I’ve booked a single room from Monday to Thursday under Gulnoz. As soon as the details arrive, I’ll pass them to accounts.
Sent.
Received and passed on. See you on Monday, check-in is from 14:00.
When customers write in Kokand
By day business trips get booked and people ask about invoices for their organisation. In the evening travellers write: some have just arrived, others are moving on, and all of them need to know whether there is a room for tonight.
Busiest hours: 10:00 to 13:00 and 18:00 to 22:00
Guests off the night train ask whether they can leave their bags until check-in.
Asking whether the room has air-conditioning: summer afternoons here are very hot.
A voice message from a driver: arriving around midnight and asking you to hold the room.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Yulduz! 12-maydan 14-maygacha nonushta bilan ikki kishilik boʻsh xona bor. Sizning nomingizga band qilib qoʻyaymi?
Здравствуйте, Юлдуз! С 12 по 14 мая свободен двухместный номер с завтраком. Забронировать на ваше имя?
What the agent takes off your hands
Books rooms
Looks at what is free for the guest’s dates, gives the price and makes the booking without your front desk, at night too. If your rooms are managed in a connected booking system, the booking goes straight in; if not, into the built-in CRM.
Answers by your house rules
Explains breakfast, air-conditioning, early check-in and late check-out, cots, transfers and registration for foreign guests. All of it exactly as your rules say, with no promises beyond them.
Speaks the guest’s language
Answers tourists in English and guests from across the country in Uzbek or Russian. It understands Telegram voice messages and replies in text, so what was agreed stays in the chat.
Gets the guest ready to arrive
The day before, it sends a map pin, the check-in time and a tip on getting there from the station or the airport. If the guest can’t make it, it offers to move the dates by your rules.
Brings in a person when needed
A tour operator with a group, a question about refunding a deposit, a request your rules don’t cover: the agent hands these conversations to a member of staff instead of deciding itself. Along with the chat, they get a summary of what has already been agreed.
Kokand: local context
The former capital of the Kokand Khanate, on the south-western edge of the Fergana Valley.
Khudayar Khan’s palace stands in the centre, and the World Crafts Council has named Kokand a World Craft City for woodcarving.
The roads from Tashkent and Khujand into the valley run through Kokand, so there are always travellers in town who need a meal or a room for the night.
Craftsmen’s families live in the old quarters, and orders are still passed on through acquaintances, only now by messenger.
In Kokand tourists come for Khudayar Khan’s Palace and the old mosques, and in the wedding season the town fills with relatives from all over the valley. The agent answers both: the tourist in English, the family in Uzbek, and books straight away.
Areas and landmarks customers mention
Khudayar Khan’s Palace, Chorsu Square, the Juma Mosque, Yangi Bozor
- Where
- Fergana Region
- Population
- over 300,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and WhatsApp
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Exely- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Where do the bookings go?
If your rooms are run in a connected booking system, the agent checks availability there and puts the booking straight into it. Guest contacts and requests go to the CRM, and without one everything is kept in the built-in CRM.
Will the agent answer a foreign guest in English?
Yes. The agent answers in the language the guest used: English, Russian or Uzbek. The time difference doesn’t matter: a tourist in Europe writes in their evening and gets an answer straight away.
Can relatives book several rooms for a wedding?
Yes. Relatives can send one list, even as a voice message: who is coming, with or without children, for which nights. The agent sorts it into rooms, books the free ones and sends everyone the address the day before.
What does the agent say about registering foreign guests?
Whatever your rules say: for example, that the hotel registers the guest at check-in and needs their passport for it. The agent doesn’t register anyone itself: it answers the question and reminds the guest to bring their passport the day before arrival.
What if a guest asks for something unusual?
The agent doesn’t promise anything your rules don’t cover: not a discount, not a late check-out, not an extra bed. It tells the guest it will ask your front desk and forwards the request with the chat right away.
How do I start?
Sign up, connect the hotel’s Telegram and WhatsApp and add your rooms, rates and house rules. The agent works free for a week, no card needed.
Put the agent to work in Kokand
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.