AI receptionist for hotels and guesthouses in Karaganda
In Karaganda your receptionist has a queue at the desk, calls and check-ins to deal with, while new guests wait for a reply on WhatsApp. The agent takes the chats over and books free rooms at your prices.
Good afternoon! I need a single room for a colleague from Monday to Thursday. He arrives on a night flight, can he check in early in the morning?
Good afternoon! A standard single is free from Monday to Thursday at 19,000 tenge a night with breakfast. Early check-in before 12:00 costs half a night, 9,500 tenge. Shall I book it with early check-in?
Yes. The company is paying, and we need an invoice and closing documents.
Fine. Please send the guest’s name and the company details, including the BIN, and I’ll pass them to accounting.
The guest is Arman. I’ll send the details as a file.
I’ve booked the single room from Monday to Thursday with early check-in, guest: Arman. As soon as the file arrives, I’ll pass it to accounting for the invoice and documents.
When customers write in Karaganda
By day companies and business travellers write in: a room for two or three nights, paperwork for accounting. In the evening people book who are coming for a toi, to visit relatives or to see their student children, and at night drivers write from the highway.
Busiest hours: 10:00 to 13:00 and 20:00 to 23:00
A company accountant asks for an invoice for a colleague’s stay.
Toi guests ask how many rooms are free on Saturday.
The highway is closed by a blizzard, and drivers look for a bed for the night.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Қайырлы күн! Дүйсенбіден бейсенбіге дейін бір орындық бөлме бос, компанияға шот дайындаймыз. Брондап қояйын ба?
Добрый день! С понедельника по четверг свободен одноместный номер, счёт на компанию подготовим. Бронирую?
What the agent takes off your hands
Books rooms
Checks free rooms on your availability chart, quotes the rate for the dates and makes the booking at once. If nothing is free, it says so and offers the nearest dates.
Answers on rates and rules
Takes on the questions that keep a receptionist on the phone all day: is there breakfast, parking, a lift, Wi-Fi, can guests smoke, how to get from the airport or the station. The answers come from your rules and details.
Takes group and company requests
When rooms are needed for several people, the agent collects everything a quote requires: arrival and departure dates, how many rooms of which type, breakfast or full board, whether the company or the guests pay. Your manager only has to name the price.
Reminds guests before arrival
The day before arrival it confirms the booking with the guest and sends directions. If plans have changed, it moves the dates or cancels under your rules, and the room goes straight back on sale.
Brings in your staff when needed
If a question goes beyond your rules, the agent doesn’t improvise: it tells the guest a member of staff will reply and hands the chat to your front desk. They see the whole conversation and carry on from there.
Karaganda: local context
The centre of Karaganda Region, a city that grew up on the mines of the Karaganda coal basin.
A major student city with medical, technical and classical universities.
The city is spread out, and Maikuduk or Yugo-Vostok is a fair way from the centre, so people usually look for a master or a doctor near their own district.
In summer people cool off at the Fyodorovka reservoir right in town, and at weekends they drive out to Karkaraly.
In Karaganda you also host people driving between Astana and Almaty. In winter the highway is sometimes closed because of blizzards, and then dozens of drivers look for a room at once. The agent answers each of them, books the free rooms and says honestly when you are full.
Areas and landmarks customers mention
Novy Gorod, Yugo-Vostok, Maikuduk, Prishakhtinsk, Mikhailovka, Bukhar-Zhyrau Avenue
- Where
- Karaganda Region
- Population
- over 520,000
- Customer languages
- Russian, Kazakh
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Exely- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer guests in Kazakh and English?
Yes. The agent answers in Kazakh, Russian and English, and it understands mixed messages with Kazakh and Russian words in one sentence too. For guests from abroad that means an answer in a language they understand at any hour.
Where do bookings and guest details go?
Wherever you work now: your booking system and your CRM. No system yet? Then bookings and the guest base are kept in the built-in Solwees CRM, where you can see who arrives when and what they asked for.
Can I connect several hotels or branches?
Yes. The agent knows the rooms and rates in each hotel, and if one is full, it offers another. Receptionists see their own bookings, and the owner sees every conversation at once.
What if a guest wants to cancel or change a booking?
The agent moves or cancels the booking under your cancellation terms and puts the room straight back on sale. If your rules allow a deposit refund, it passes that to your front desk: a person handles the money.
How do I get started?
Sign up, connect the hotel’s WhatsApp and add your rooms, rates and house rules. The first 7 days are free with no card, which is enough to see the agent at work with real guests.
Put the agent to work in Karaganda
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.